Author Topic: 997C  (Read 2271 times)

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Offline hickory

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997C
« on: March 06, 2012, 07:06:13 PM »
Putting my 997C on my boat this year,I noticed a 1/8"x3" line on the top left corner running along the top of the unit.Down the left side there are three 3/8" circles running down the left side.The lines look like air bubbles or water behind the screen.When I push on the water or air marks nothing happens.Whats wrong and will this affect the unit in any way.


Offline Humminbird_Greg

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Re: 997C
« Reply #1 on: March 08, 2012, 12:08:42 PM »
Can you post a picture of what you are seeing?

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 997C
« Reply #2 on: March 08, 2012, 12:51:54 PM »
I have seen that in some units.  It is an imperfection in the bonding process or what ever it is called.
Not a very prevelant issue but it does happen.
Sometimes this happens after the unit has been exposed to temperature.

How old is the unit and when did it first show up..?

Chuck

Offline hickory

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Re: 997C
« Reply #3 on: March 08, 2012, 06:12:20 PM »
997c  "Chuck"  Took the unit  off my boat last fall.Put it in the closet.The unit is 5 years old.Went to put the unit on my boat last week and noticed the water or air bubble marks under the screen.

Offline sonar2000

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Re: 997C
« Reply #4 on: March 09, 2012, 07:00:05 AM »
might be an aging issue. 

If it does not prevent you seeing the display then keep on with it.

If it gets worse then it might be time for a new unit.... :P

Chuck

Offline George

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Re: 997C
« Reply #5 on: March 09, 2012, 08:50:42 AM »
hickory

If the screen is an issue, contact customer service and they will repair or replace the unit 997c SI for $260.45, they will send you a form and give you shipping instructions for the unit only.

Return Form (pdf) remember you need to talk to them first to firm up costs, etc.

-->  http://www.humminbird.com/uploadedFiles/Humminbird/Support/Service_Forms/RepairReturnForm.pdf  <--

Current flat rate charges can be reviewed

-->  http://www.humminbird.com/Faq.aspx?TaxonomyId=95A1764  <--

George 
« Last Edit: March 09, 2012, 09:04:01 AM by George »

Offline hickory

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Re: 997C
« Reply #6 on: March 09, 2012, 06:51:55 PM »
997c  Cuuck,you would think a unit that I paid almost $1800.00 for would last more than 5 years.I know guys that have there unit much longer and they never take it off their boat.Maybe that's where I went wrong,I should have left it on the boat.

Offline sonar2000

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Re: 997C
« Reply #7 on: March 10, 2012, 08:49:02 AM »
Hickory....I agree in the time frame concern. But I do worry sometimes in warrenties that are less than a year in length. Look at cars for another example...
Extending warrenties can also add to the cost..
I would take this up with customer service and at a management conversation level. Some one who has been empowered by HB to speak and make decisions.
Chuck
 

Offline hickory

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Re: 997C
« Reply #8 on: March 10, 2012, 07:27:54 PM »
Chuck,thanks for your help.  Hickory


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