Author Topic: 997c problem after update  (Read 14570 times)

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Offline rovaline

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997c problem after update
« on: January 12, 2012, 07:22:51 AM »
after i updated my 997c it went to resart and stayed on the loading screen. any advice?


Offline George

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Re: 997c problem after update
« Reply #1 on: January 12, 2012, 07:47:57 AM »
rovaline

Sounds like an issue with loading the new software.  The only thing you can do right now is to shut the unit down and try to restart it.  If it still locks up, try reloading the older software, make sure your SD card is empty of any updates. 

If you do not have the earlier update, you can downloaded from this site

--->   http://forums.sideimagingsoft.com/index.php?action=downloads  <---

Click on your model, then download one of the updates and try reloading.

Also, did you reset your system back to default before updating?

George

Offline rovaline

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Re: 997c problem after update
« Reply #2 on: January 12, 2012, 07:51:21 AM »
when i shut it down and restarted it it went straight to the loading screen

Offline raricker

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Re: 997c problem after update
« Reply #3 on: January 12, 2012, 08:24:37 AM »
Hi,
Since your 997c is a Legacy box and runs on the Matrix Operating System, you may be able to recover your unit by doing a "bootstrap". Do a search on "bootstrap" on this site and see what you think.

Good Luck,
Roger

Offline rovaline

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Re: 997c problem after update
« Reply #4 on: January 12, 2012, 08:47:45 AM »
while trying to restart my unit i did get the matrix boot system screen to pop up is that good is that no help?

Offline George

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Re: 997c problem after update
« Reply #5 on: January 12, 2012, 09:43:15 AM »
rovaline

I do not know anything about "Bootstrap" but it is located:

-->  http://forums.sideimagingsoft.com/index.php?topic=661.msg2975#msg2975  <--

Scroll up to the top

This may help

George
« Last Edit: January 12, 2012, 09:47:02 AM by George »

Offline bobby

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Re: 997c problem after update - me too
« Reply #6 on: March 19, 2012, 06:00:06 PM »
Unit was working fine, loaded new software, it booted up twice while the network linked with the 1198, no problem then on a third boot up without the other networked unit on it wouldn't come out of the start up page. The menu key did nothing and after about 1 minute it would go through the same load sequence and freeze. I tried going back one update and it doesn't even try to go into the software update challange page.  Stuck, any ideas, it seems more like a software clitch to me more then a loading issue.  Called HB and they said to check the voltage... its good at 12.67 volts.

Offline Humminbird_Greg

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Re: 997c problem after update
« Reply #7 on: March 20, 2012, 08:55:35 AM »
Try disconnecting the 997 from anything else and see if it will accept the older software.
Was the software on a memory card that the 997 has used before?
Was there anything else on the memory card you used?
You might try fully formatting the memory card and re-download the older software to see if it the 997 unit will take it than.

If you have the PC Connect cables you can also try the bootstrap method mentioned above.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline bobby

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Re: 997c problem after update
« Reply #8 on: March 20, 2012, 12:14:32 PM »
I'm on my handheld device so I'll be brief. I did try the things that you suggested. I'm picking up the pc connect court this afternoon. The interesting piece is that humminbird agrees I didn't load the software wrong. Because it booted several times beforeit locked up. It seems like a network software glitch but they want 225 dollars To resolve it... It doesn't seem right to m, There shouldn't be a warranty question software only hardware

Offline sonar2000

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Re: 997c problem after update
« Reply #9 on: March 20, 2012, 12:57:39 PM »
You may have not loaded it wrong but the software could be with problems.

Can you put each unit back one level and try them separately.

Try to get each unit working by itsself and then lets procede to hooking them together..

Chuck

Offline bobby

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Re: 997c problem after update
« Reply #10 on: March 20, 2012, 03:40:27 PM »
I appreciate the help! In my experience reading and otherwise, the 997 loading loop failure doesn't provide the capability to load from the SD, the unit simply doesn't get far enough in the boot process to recognize the SD drive. So there is no SD software upload possibilty for recovery unless you use the PC interface.  I tried eveything I could in the maintenance green page that you can get to by holding down view while you power up and had no success.  Just bought the PC connect cable today to load the update through the PC. As a said before, this seems like a software issue and I'll know tonight for sure.  I can tell you I loaded the last update correctly, the unit worked on three seperate power ups including talking to the network.  When I set it up as a stand alone with its own powersource and transducer it refused to boot... I moved it back up front to my trolling motor location wher it is on a network and it booted fine and the other unit, an 1197, was and is working fine.  I moved it back to the stand alone location at the back of the boat with power only, no tranducer, and still wouldn't boot.  Next connection to the front loccation and it wouldnt boot there either, on or off the network.. HBs answer... send it in and since its out of warranty... 225$ which don't get me wrong, I do appreciate, otherwise the normal service fee would be 425$... We need a better solution HB, Garmin will remote into your car GPS through your computer for free to fix a software issue because they learn about glitches and yes viruses. Please think about the future and your customers.  In a real sense I need to go out and by insurance for my electronics :-[
« Last Edit: March 20, 2012, 03:55:16 PM by bobby »

Offline bobby

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Re: 997c problem after update 5.840 997c SI
« Reply #11 on: March 20, 2012, 05:19:49 PM »
Well, I tried to use the PC interface to upload the recent update 5.840... load proccess went as advertised using PC interface but the unit was still stuck in the upload freeze.  After some frustration I went back to the last version I had which is 5.40 and it booted up perfectly, joined the network on the boat and alls well... Question is whats up with the 5.840 update?  File name for 5.4 590230-1_v5_450.bin, this is the file name for 5.840 which was in my account 9dbb6f5a8e29487f9685790a513f4284.bin.  Sure not looking forward to trying the upload again... thoughts

Offline sonar2000

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Re: 997c problem after update
« Reply #12 on: March 21, 2012, 07:00:34 AM »
Probably the same issue with the 6.180 for other units and dealing with ethernet or interconnect.
I would sit tight on the 5.40 for a bit. Especially if it works..

Chuck
 

Offline bobby

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Re: 997c problem after update
« Reply #13 on: March 21, 2012, 07:18:47 AM »
That sound advice, I gave the information to hummingbird this morning and he said they're running tests on the bench as we speak. Thinking perhaps a corrupt file. I'll post a response when I get back to me hopefully later this morning

Offline sonar2000

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Re: 997c problem after update
« Reply #14 on: March 21, 2012, 07:23:01 AM »
We seem to be seeing a lot of issues steming from a suspected corrupt file.
Now this makes me wonder where the problem lies.
It is a reader/writer for sd cards?
Is it a buffering problem in the upload code?
Is it an internet issue?
Does a particular accessory relate to the issue.

How do we determine a corrupt file vs a piece of equipment that does not work well with a new upgrade.

So how do we fix the issue of getting corrupted files if we dont know the root problem..

ITG, Wolfs4evr, newkid  any ides on corrupt?
Chuck   
« Last Edit: March 21, 2012, 07:48:03 AM by sonar2000 »

Offline bobby

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Re: 997c problem after update
« Reply #15 on: March 21, 2012, 07:43:24 AM »
I agree chuck, there are many variables. Add 1 more to the mix I found a previous post which discussed the problem with having a weather sense in between your unit and interlink. The post tells us that having weather sense in between the unit then reprogramming of the interlink does not take place which is essential. This could also be a problem in addition to the corrupt file. Because in my case even when I loaded the recent version it would not reboot. Therefore it wasn't connected to the network and the interlink problem should not be an issue.
« Last Edit: March 21, 2012, 07:56:47 AM by bobby »

Offline sonar2000

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Re: 997c problem after update
« Reply #16 on: March 21, 2012, 07:46:04 AM »
Good point Bobby.  I will amend my post to included accessories.

wow just kind of makes your brain hurt try to find the problem..

Chuck

Offline bobby

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Re: 997c problem after update
« Reply #17 on: March 21, 2012, 08:02:54 AM »
 ;D Thanks for the amendment hint. I went back and reread my post which was I did using speech to text... wondering when the "weather sense" came out "weather santa is coming".. LOL. I fixed that and 1 or 2 other errors.
« Last Edit: March 21, 2012, 06:42:55 PM by bobby »

Offline bobby

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Re: 997c problem after update
« Reply #18 on: March 21, 2012, 08:25:23 AM »
Well I have my answer from hummingbird... "Once more into the breach dear lads" with new software version 5.840.. I will post tonight to let you know if it worked out.

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Re: 997c problem after update
« Reply #19 on: March 21, 2012, 09:31:45 AM »
bobby,
Before you try and update your 997 unit, please send me an email if you have not already received mine.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 997c problem after update
« Reply #20 on: March 21, 2012, 09:44:54 AM »
Right on Bobby.

The amend is really the modify tab on the post.

I may have used the wrong word..

Chuck

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Re: 997c problem after update 5.840 997c SI
« Reply #21 on: March 21, 2012, 07:22:03 PM »
I had some feedback from HB to try and download another version of the latest software and try again.  Their thought was that my download was corrupted during the download.  I explained that I had already scrubbed any previous versions and reloaded but they wanted one more attempt... reluctantly I did, The HB solution did not work,,,, sadly ???..in fact now even the previous software version 5.48, that worked yesterday.. doesn’t work.  After the update using humminbird  PC to version 5.840 the unit rebooted, it sent out screams of continuous beeps then when the cries for mercy stopped the screen flashed and the it went into rolling back and white horizontal spasms without stopping it.  Do you remember when television turned off at midnight and the black and white horizontal lines rolled, yea that's it,,, that's it... I give up HB... bring in the AED.  This was a good unit, it just does not like 5.840....

Offline sonar2000

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Re: 997c problem after update
« Reply #22 on: March 22, 2012, 06:26:44 AM »
Bobby I know the feeling.

Did you try the bootstrap Jolly Roger wrote to see if the unit could be AED'd itself. ;D...... :P

Did HB ever say anything about sending in the unit? Did they ever suspect a physical issue? Or have you been left out in the cold..

Are You restoring any waypoints at the same time you are installing the code?

 Dont know what else to say at this time.. :-\

Chuck

Offline bobby

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Re: 997c problem after update
« Reply #23 on: March 22, 2012, 06:58:16 AM »
HB offered a reduced cost rate of 225 from the noraml 425 to send it in and gave me a return code, frankly I felt any investment on my part for a software issue doen't make sense.  In fact as I said on another thread, Garmin will remote into your homw computer and repair and replace software on a 100 dollar car GPS... why can't HB?  We have 20 to 40 times that invetsed in our equipment.  At any rate the unit has been in it's box next to the 1197 box in my closet since end of season, there isn't any damage and it worked before and for three boot ups after I installed the recent update.  Thats when things went south. Today I'll be asking for a bit more pricing flexabity

Offline sonar2000

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Re: 997c problem after update
« Reply #24 on: March 22, 2012, 07:11:53 AM »
Bobby, I agree completely.
If you have a device that gets clobbered by software then the developer/mfg'r should repair the device..

I used to say you can't kill a computer with software..you need a large hammer.....
I have to rethink this in todays world and now say you can't kill it but you sure can make it very sick..
And as with life itsself we may need AED's for the devices.

It all really goes back to who caused the problem as to who should pay..

If the dentist pulls the wrong tooth, then he has to fix the new hole and then pull the right tooth,.That is his expense...

Dont know Bobby, I would be escalating this with HB management.
Chuck

Offline bobby

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Re: 997c problem after update
« Reply #25 on: March 22, 2012, 07:45:54 AM »
I have confidence in the system working it's way out, I havern't called in yet,,, work stuff going on. I really think the remote computer access to our units would be a real potential.  Customers would buy the cables, as I did for Humminbird PC, and perhaps a nominal fee for out of warrenty equipment, say 30 bucks.

Offline sonar2000

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Re: 997c problem after update
« Reply #26 on: March 22, 2012, 07:48:56 AM »
I agree that HB will work thru this issue and stay in the market..

Very good idea Bobby. Remote reset..
do you want to submit a wish list topic or do you want me to do that?

Chuck
« Last Edit: March 22, 2012, 07:49:59 AM by sonar2000 »

Offline bobby

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Re: 997c problem after update
« Reply #27 on: March 22, 2012, 07:53:13 AM »
As a charter member perhaps your views may be considered, I was very suprised when Garmin offered to remote in to fix the software on a garmin I had for 5 years, no charge.  It took him 10 minutes in and out.  I'll mention it as well when I call in, thanks for the company through this!

Offline sonar2000

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Re: 997c problem after update
« Reply #28 on: March 22, 2012, 08:08:06 AM »
OK, I will put in a wish list.

If I dont say it right you can add to it..

Hey...us ole Missouri boys got to stick together.. :P

Chuck

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Re: 997c problem after update
« Reply #29 on: March 22, 2012, 02:04:04 PM »
Bobby, I agree completely.
If you have a device that gets clobbered by software then the developer/mfg'r should repair the device..

I used to say you can't kill a computer with software..you need a large hammer.....
I have to rethink this in todays world and now say you can't kill it but you sure can make it very sick..
And as with life itsself we may need AED's for the devices.

It all really goes back to who caused the problem as to who should pay..

If the dentist pulls the wrong tooth, then he has to fix the new hole and then pull the right tooth,.That is his expense...

Dont know Bobby, I would be escalating this with HB management.
Chuck

Good point here Chuck.
Perhaps our Management needs to rethink the whole free software updates deal; at least on those units that are out of warranty.  Of course we don;t force anyone to update the software in their units, we only recommend it.
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 997c problem after update
« Reply #30 on: March 22, 2012, 02:14:49 PM »
Even a legacy unit does not deserve to be charged for an update.

After all these unit do work for a considerable time.

I  would hate to think that upgrades would be a charge, especially since they fix a problem not of the users doing.

That just goes with the territory.

The wish here was to provide a internet based PC connect hard reset usually caused by a software glitch or deficiency.

Chuck

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Re: 997c 5.840 update
« Reply #31 on: March 22, 2012, 02:50:21 PM »
Talked with HB, Jennifer was very helpful and the latest update on the version wars... boot strapped back to 5.4 and "THE UNIT IS UP AND RUNNING AGAIN"... Ideas to get it to 5.840? waiting for HB to call me back, they offered to help me out,,, we love you HB! But don't want to send it in if we can figure a way around it.  Oh well, last reload to 5.840 didn't work,,, the unit came up after the software loaded,,, I went through a few pages... thinking OMG!! the when I turned it off and put in on the network it never came up on line... back to HB.

Side Note - Actually the update of software is like getting a new unit and one reason I moved to Humminbird from the other guys and why my buddy that went the other direction likes to fish on my boat!.  I think if you went to the the remote in tech support proccces I described and charged a nominal fee to keep units in the field and out of the mail guys would go for it. 

Offline mcguire2093

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Re: 997c problem after update
« Reply #32 on: March 25, 2012, 09:56:08 PM »
My Humminbirds has been updated to 5.8 997c si and have not had any problems what so ever. 1197c si has been updated to 6.1 and no problems what so ever. Humminbird is the best out their. I updated ever time a new update came uot and haven't had any trouble with the updates at all.

Offline ITGEEK

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Re: 997c problem after update
« Reply #33 on: March 26, 2012, 05:20:41 AM »
A couple of points here:

Bobby: Humminbird doesn't give a damn if Chuck or any other member
of this site is a Charter member.  This site is owned and operated by Robert Gecy.
Even though Greg from Humminbird is a member here, the site itself is not affiliated
in any way with Humminbird corporate.

I think if Humminbird does decide to charge for software updates, then they
must have a written guarantee that everything on the update will work.
If not, they cover the cost to mail the system from/to customer and any repair work
is free to the customer.

I think the more waypoints a person has, the more chance an update will
mess up their machine.
« Last Edit: March 26, 2012, 05:22:28 AM by ITGEEK »

Offline bobby

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Re: 997c and 1198 problem after update
« Reply #34 on: April 13, 2012, 09:21:33 AM »
I understand what your saying about the board tenure, but it's the HB employees that use and see the board I'm talking to I guess.  HB has been very supportive of the software issues I'm having.  The 1198 that had the same loop problem is on the way back now and although I don't yet know what the did or what they found,, it's coming back "0" cost and within a week. Not sure if I'll trust the interlink any more except for sharing weather sense.  Thinking about selling the 997 for a 998 and going Ethernet.  Will post again when I know what they found

Offline sonar2000

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Re: 997c problem after update
« Reply #35 on: April 13, 2012, 10:08:16 AM »
Bobby, thanks..
Please keep the forum updated of the progress.

Many members here learn from postings and the information that is presented here...

chuck 


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