Author Topic: 798 ci hd si problem - update failure  (Read 1555 times)

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Offline clovisgtl

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  • location: Brazil
  • Posts: 11
  • Unit(s): 598 CI HD SI
  • Software: 5.840
798 ci hd si problem - update failure
« on: February 25, 2018, 11:34:50 AM »
Nothing ok with my unit 798 CI HD SI.

First, when start, all I see was a message "initialising". After this a white screen. And freeze. No action. Need to cut off power.
Then looked for solutions on Humminbird page and in tihs forum.
Decided to update firmware, based on posts.

Then I download update firmware 7.680 on official site.
Start uint pressing "VIEW" button. Showed screen with text:
MATRIX SERIES BOOT
VERSION
4.540 OCT 15 2010

 and a menu... option.
Turn Off unit.
Then I inserted SD CARD with firmware file.
Turn ON pressing VIEW button.

Chosed option 8. DOWNLOAD TO RAM
Unit begin work with a message: "DOWNLOADING"
After a time appeared this ERROR MESSAGE: "FAILURE"

Tried others times, result is always this.

What is wrong?



Offline rnvinc

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  • Joined: Nov 2009
  • location: Western KY
  • Posts: 3426
  • Unit(s): 1197c SI Combo, Onix 8ci SI Combo
  • Software: Dependent on whim
  • Accessories: AS GRHA, AS GPS HS, LowBird LSS 1 & 2
Re: 798 ci hd si problem - update failure
« Reply #1 on: February 26, 2018, 09:20:23 PM »
This one I have no info for at all  ...

If no one else pops in - here is contact info for international  ...

https://www.johnsonoutdoors.com/Main.aspx?id=127

Rickie

Offline navionic

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Re: 798 ci hd si problem - update failure
« Reply #2 on: February 28, 2018, 01:31:28 PM »
Nothing ok with my unit 798 CI HD SI.

First, when start, all I see was a message "initialising". After this a white screen. And freeze. No action. Need to cut off power.
Then looked for solutions on Humminbird page and in tihs forum.
Decided to update firmware, based on posts.

Then I download update firmware 7.680 on official site.
Start uint pressing "VIEW" button. Showed screen with text:
MATRIX SERIES BOOT
VERSION
4.540 OCT 15 2010

 and a menu... option.
Turn Off unit.
Then I inserted SD CARD with firmware file.
Turn ON pressing VIEW button.

Chosed option 8. DOWNLOAD TO RAM
Unit begin work with a message: "DOWNLOADING"
After a time appeared this ERROR MESSAGE: "FAILURE"

Tried others times, result is always this.

What is wrong?



http://forums.sideimagingsoft.com/index.php?topic=661.0
good luck

Offline clovisgtl

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  • Joined: Dec 2011
  • location: Brazil
  • Posts: 11
  • Unit(s): 598 CI HD SI
  • Software: 5.840
Re: 798 ci hd si problem - update failure
« Reply #3 on: February 28, 2018, 02:56:50 PM »
Thanks.
As I live in Brazil, AS-PC3 buying option is not good.
Specially by a long time to receive it. More than, this by high custom taxes.
So, the option is do it myself.
Is posted topic, i found this link:
http://forums.sideimagingsoft.com/index.php?topic=7122.0

I will do my own cable.

Thanks a lot.

 :) :) :)

Offline clovisgtl

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  • location: Brazil
  • Posts: 11
  • Unit(s): 598 CI HD SI
  • Software: 5.840
Re: 798 ci hd si problem - update failure
« Reply #4 on: March 12, 2018, 12:26:01 PM »
Good and bad news.
I have done a cable to make connection from my notebook to my HB 798 with success.
My HB software reconized unit.
When try to "update", unit begins a percentual transfer and never finish it.
A message "failure" appears always.

Boostrap mode is the only way to do something different from white screen.

Offline navionic

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Re: 798 ci hd si problem - update failure
« Reply #5 on: March 12, 2018, 12:36:29 PM »
You don't have a problem with software. Change  device Humminbird service. Most likely it will be Helix
Attention!
The USB cable never worked for me.
《I ended up making a serial cable by following AS-PC2 pin-out that I found on this forum and an USB-serial adaptor.

It got a bit interesting there for a moment when my new USB-Serial adaptor decided to quit mid-update resulted in a bricked unit.

For a moment I thought I had to send the unit back for repair but after some thought I decided to get another USb-Serial adaptor from Bestbuy and it worked immediately after the second try.》
Better to find an old computer with COM port.
This is the last hope.Use

« Last Edit: March 12, 2018, 01:04:20 PM by navionic »

Offline Beaulieu80

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  • location: Canada, Chicoutimi
  • Posts: 177
  • Unit(s): 798CXI HD SI COMBO
  • Software: 7.68
Re: 798 ci hd si problem - update failure
« Reply #6 on: April 04, 2018, 06:53:30 AM »
Nothing ok with my unit 798 CI HD SI.

First, when start, all I see was a message "initialising". After this a white screen. And freeze. No action. Need to cut off power.
Then looked for solutions on Humminbird page and in tihs forum.
Decided to update firmware, based on posts.

Then I download update firmware 7.680 on official site.
Start uint pressing "VIEW" button. Showed screen with text:
MATRIX SERIES BOOT
VERSION
4.540 OCT 15 2010

 and a menu... option.
Turn Off unit.
Then I inserted SD CARD with firmware file.
Turn ON pressing VIEW button.

Chosed option 8. DOWNLOAD TO RAM
Unit begin work with a message: "DOWNLOADING"
After a time appeared this ERROR MESSAGE: "FAILURE"

Tried others times, result is always this.

What is wrong?

I have international firmwares in hands if you need them, see my attach image

Offline clovisgtl

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  • Joined: Dec 2011
  • location: Brazil
  • Posts: 11
  • Unit(s): 598 CI HD SI
  • Software: 5.840
Re: 798 ci hd si problem - update failure
« Reply #7 on: April 04, 2018, 01:36:53 PM »
I made an personal kit to connect unit, by RS232 and USB.
It was ok and fully functional.

But update procces never ends without error.
Always abort with error message.

 >:( :( ??? :-[

My unit now is like a brick.

The cost to send to US is not effective.

A new unit, like Dragonfly 4 PRO, with WIFI and others new features is about U$ 285.00 +  shipping

The service cost is U$ 240.00 + shipping X 2 (brazil to US and US to Brazil)

Simple: is much more cost than new and best unit.

I will give up it.

Offline navionic

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Re: 798 ci hd si problem - update failure
« Reply #8 on: April 05, 2018, 11:48:56 AM »
Any device breaks. You are guided by emotions, not common sense. This is your choice. Good luck.

Offline clovisgtl

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  • location: Brazil
  • Posts: 11
  • Unit(s): 598 CI HD SI
  • Software: 5.840
Re: 798 ci hd si problem - update failure
« Reply #9 on: April 05, 2018, 02:08:12 PM »
Not emotions.
Just by cost/benefits.

I consider that HB's policy is unreasonable. At least to foreign citizen, like me.

To solve the problem just need informations. but HB prefers to hide the solution.

Closed system, is not a good idea, specially in this condition.
I think I will post on youtube a video with the unit being destroyed by hammer, because have too high cost to send it for repair.

Sometimes policy is a strong factor to seller. In others it drives consumers away.

Garmin have much better policy and official support in Brazil.
But the choice based on cost/benefits is Raymarine Dragonlfy PRO series, with WIFI, that can be used in Android app, with navionics boating.

Offline clovisgtl

  • Newbie
  • *
  • Joined: Dec 2011
  • location: Brazil
  • Posts: 11
  • Unit(s): 598 CI HD SI
  • Software: 5.840
Re: 798 ci hd si problem - update failure
« Reply #10 on: April 05, 2018, 02:11:54 PM »

Explaining better: I am very disappointed and sad about the situation.

I spent more than $ 1200 on the purchase (2011) and another $ 180 on the transducer exchange, which was only used for 1 hour for testing. the unit was used for no more than 30 hours.
 >:(

Offline rnvinc

  • Hero Member
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  • Joined: Nov 2009
  • location: Western KY
  • Posts: 3426
  • Unit(s): 1197c SI Combo, Onix 8ci SI Combo
  • Software: Dependent on whim
  • Accessories: AS GRHA, AS GPS HS, LowBird LSS 1 & 2
Re: 798 ci hd si problem - update failure
« Reply #11 on: April 06, 2018, 08:30:27 PM »
Explaining better: I am very disappointed and sad about the situation.

I spent more than $ 1200 on the purchase (2011) and another $ 180 on the transducer exchange, which was only used for 1 hour for testing. the unit was used for no more than 30 hours.
 >:(

I can empathize with your frustration  ... These things are quite an investment  ...

International makes it even more challenging in dealing with a company in the states  ...

Rickie

Offline navionic

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Re: 798 ci hd si problem - update failure
« Reply #12 on: April 08, 2018, 12:48:40 PM »
International makes it even more challenging in dealing with a company in the states  ...
Rickie
Hello Rickie
There are no problems with the service for international units. I want to thank  Humminbird service.


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