Topic: Update 6.3 wipes out the gps function on my 997

[billius]

I recently had to send my 997 to the factory as it was not reading depth. I got it back and they had downloaded software 6.3 I believe it is. That wiped out my gps capabilities. A few years ago, I updated to 6.3 and the same thing happened. HB has no idea why its happening. So I luckily had a copy of the old 4.9 or some such thing, downloaded it, now my gps is functioning, but I have no speed showing.  Any ideas?

[DiveExplorer]

I don´t know why it does not work with your unit, it works with mine 997. But I don´t use, when I use 6.3 the side scan picture is not clear enough, I don't know if anyone as experience with that also.

I have install most of those updates, I find them some of them work well others seems something wrong or some conflicts in the software.

I use 5,450, I have no problems with that, and I can use the recordings with no problems with SI software's.

[billius]

Thanks for the response. I tried to download 6.3 again, same result, it wiped out my gps functions, it was like the unit has no gps on it at all. So,  I downloaded the original 4.95 I think it is...now everything works just fine.  Go figure.  Can't decide whether to send it back to HB again, and be without it for another week, or just forget it.

[Humminbird_Greg]

billius,
Which GPS Receiver are you using with your 997 unit?

[billius]

Do you mean what gps antenna I am using?  Its the one that came with the unit when it was new. A dealer installed it for me prior to my buying the boat.  I can check it tomorrow to see what number or name is on it.

[Humminbird_Greg]

No need to billius, I just wanted to make sure it wasn’t one of the newer GPS Receivers.  That should not be happening but if it can back from Humminbird like that I would contact them about getting it fixed under the service warranty before it expires.  You may have to send in the GPS Receiver along with it this time.

[billius]

I appreciate the replies and advice.  It works well since I installed the old 4.95 software, but it should work with the  new software as well. I will give HB a call and see what they say. I have 90 days for their recent work to be warrantied.  I just hate to lose the use of it now...this is prime bass fishing season here in central Indiana.  Bill