Author Topic: Broken Computer - Broken Lic Dr Depth ?  (Read 3855 times)

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Offline j2000

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Broken Computer - Broken Lic Dr Depth ?
« on: October 23, 2013, 05:13:14 AM »
Hi, i use Dr Depth (DD) on 2 computer, 1 on my PC, 1 on my notebook, and usually i use on same IP.
At now, my old IBM notebook broken...Dead, don't know the Hardisk and Processor condition...as i know it's dead.

How to move Lic to new computer or notebook ?
Or lic on my dead computer also dead License ?

Regards

Joel
humminbird.co.id


Offline Rüdiger

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #1 on: October 23, 2013, 06:28:54 AM »
Hi Joel

If the HD is really defective, the license is lost. >:(
Otherwise, install old HD into the new notebook, enter license back.
Then install on new HD DrDepth and unlock as usual.
But this only works if the return function of DrDepth is still supported.

mvh
Rüdiger
Sorry
English is not my first language !
http://de.groups.yahoo.com/group/SOB-International/

Offline j2000

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #2 on: October 25, 2013, 05:46:00 PM »
owh..great..thanks very much...
i will try to test the hd...

Joel
humminbird.co.id

Offline xSilmarilSx

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #3 on: October 25, 2013, 11:10:33 PM »
Isn't the DrDepth license tied to the MAC adress of the network card of the computer.
If you change the board, you are stuck.

Keep an eye on the Reefmaster software. Dr Depth is pretty dead right now!

Offline CarpX

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #4 on: November 26, 2013, 02:16:24 PM »
HI Joel,

a friend of mine had a quite similar problem a few weeks ago.
His laptop has been stolen in his fishing store during a burglary.
We wrote a short e-mail to the Dr. Depth support (connected to Johnson Outdoors meanwhile) and we got quite quick feedback:
They reset the license on the server and locked it out, so it was possible to registrate dr. depth again.

Give it a try, very good chance to get your 2nd license "back".

Best regards,
Matthias

Offline N9Phil

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #5 on: February 18, 2014, 04:12:11 PM »
OK, I had a computer virus and it wiped out one of my user files and since then my Dr Depth does not work on my desktop or my laptop.  Does anyone have the Dr Depth support address.  I guess I need to have them reset something.   Every time I try and start the program It asks for my E-Mail and license code.  After I put this info in it goes back to the same screen.   

Thanks,
Phil
Solix 15 SI  Onix10 CI SI - 1198 CSIAccessories:80Terova W/ i-Link -- Transom 360

Offline Rüdiger

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #6 on: February 19, 2014, 01:38:36 AM »
Hi Phil

Try it once with this emailadress and describe your problem there.
info@drdepth2.se

Ore try this link
http://www.lakemap.com/Contact-Support/#.UwRtSM4VRnM

mvh
Rüdiger
Sorry
English is not my first language !
http://de.groups.yahoo.com/group/SOB-International/

Offline N9Phil

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #7 on: February 19, 2014, 05:18:00 AM »
Thank you Rüdiger,  I have an E-Mail sent out this morning.

Phil
Solix 15 SI  Onix10 CI SI - 1198 CSIAccessories:80Terova W/ i-Link -- Transom 360

Offline N9Phil

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Re: Broken Computer - Broken Lic Dr Depth ?
« Reply #8 on: February 19, 2014, 07:20:57 AM »
Got it going again.  I sent an E-Mail this morning to " info@drdepth2.se"  and I got a response with in minutes.   The problem ended up being on my end.  I was using a Zero instead of a o in my License code.   After that was figured out I was able to get everything working again.   I really appreciate the great support that I received and I think the program is great.   I am looking forward to see how Johnson Motors improves the program even more.

Thanks again Rüdiger for your help.

Phil
Solix 15 SI  Onix10 CI SI - 1198 CSIAccessories:80Terova W/ i-Link -- Transom 360


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