Author Topic: 1197 update lock up  (Read 6454 times)

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Offline mtbasser

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1197 update lock up
« on: May 03, 2012, 11:29:14 AM »
 Hey guys went to update my 1197 to the newest version and something went wrong,
its was uploading and shut down.
Now when I turn it on it blinks the control buttons, hit the power button a few
more times, it comes ON but stays frozen in the LOADING page and will not
continue to turn on.
I was updating it to match my new 1198 i got today, I am putting the 1197 at
the bow, I have it fully rigged out with the new AS EC 20E Ethernet cable (unit
to unit) all was working well, all but it wouldn't share GPS waypoints with the
1198, the 1197 has all my waypionts.
So I thought I would up date it to see if that would work and now I'm worried,I
need to be pre-fishhing Friday, of course that's how its works.

Thanks for any help,

Leroy
« Last Edit: May 03, 2012, 11:46:24 AM by mtbasser »


Offline Humminbird_Greg

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Re: 1197 update lock up
« Reply #1 on: May 03, 2012, 01:22:37 PM »
Leroy,
You can try loading an older version software update into you 1197 unit.  Make sure that the unit is not connected to anything else besides its own power, transducer and GPS Receiver (no other unit or accessory) when you try updating it.  Also make sure that there is only one software version on the memory card when you update it.

If you have a set of the PC Connect cables you can also try the “bootstrap method”.  Try using the Search function to look for it on this web site.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline mtbasser

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Re: 1197 update lock up
« Reply #2 on: May 03, 2012, 01:57:53 PM »
Greg,
When I power the unit it just stays on the LOADING page . It only connected to a power source nothing else.

lstar

Offline Humminbird_Greg

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Re: 1197 update lock up
« Reply #3 on: May 03, 2012, 02:26:02 PM »
I meant when you try loading the older software to make sure that nothing else is connected to the unit Istar.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline mtbasser

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Re: 1197 update lock up
« Reply #4 on: May 03, 2012, 02:32:32 PM »
nothing esle is connected to the unit just power thats all, when i power it up it just stays on the LOADING page and want continue

Offline Humminbird_Greg

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Re: 1197 update lock up
« Reply #5 on: May 03, 2012, 02:51:33 PM »
So this is with an SD memory card installed that has an older version software update on it?
If so, than your only chances are to use the Bootstrap method or call the Humminbird Customer Resource folks and talk to them about getting your unit shipped in to be reprogrammed.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline navionic

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Re: 1197 update lock up
« Reply #6 on: May 03, 2012, 03:09:45 PM »
nothing esle is connected to the unit just power thats all, when i power it up it just stays on the LOADING page and want continue
Try to press together Power+View. Get the diagnostic menu. Connect to the computer using a cable AS PC2.
Open the program HumminbirdPC. Do the firmware update.

Offline mtbasser

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Re: 1197 update lock up
« Reply #7 on: May 03, 2012, 04:17:15 PM »
i have no as pc2 cable. poop poop!

Offline sonar2000

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Re: 1197 update lock up
« Reply #8 on: May 03, 2012, 07:31:21 PM »
For the bootstrap on the 1197 you can use the AS PC2 for a DB9 connection tonyour computer OR if you have USB ports then then
AS PC3.  You can order from Humminbird..
The PC program you can download from them..
Or from this site under downloads...
It wont work on the new 98 sereies units..
Chuck
« Last Edit: May 03, 2012, 07:32:57 PM by sonar2000 »

Offline cloudman

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Re: 1197 update lock up
« Reply #9 on: June 07, 2012, 05:40:46 AM »
I have a similar problem
I can get to the matrix series boot page and  selected Program
a programming message appears then after a minute or so a message Failure appears  press Exit for Menu
I have tried with a SD card with earlier programs, with and with out the connection to a pc
I did on one occasion get a message...success  and a green line which went half way across the screen, nothing else happend




Offline navionic

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Re: 1197 update lock up
« Reply #10 on: June 07, 2012, 07:30:23 AM »
I have a similar problem
I can get to the matrix series boot page and  selected Program
a programming message appears then after a minute or so a message Failure appears  press Exit for Menu
I have tried with a SD card with earlier programs, with and with out the connection to a pc
I did on one occasion get a message...success  and a green line which went half way across the screen, nothing else happend
Try to press together Power+View. Get the diagnostic menu. Connect to the computer using a cable AS PC2.
Open the program HumminbirdPC. Do the firmware update sw 6.180

Offline cloudman

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Re: 1197 update lock up
« Reply #11 on: June 07, 2012, 07:52:29 AM »
Have tried both buttons together but no joy

Offline navionic

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Re: 1197 update lock up
« Reply #12 on: June 07, 2012, 08:14:26 AM »
Diagnostic mode, see?

Offline mtbasser

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Re: 1197 update lock up
« Reply #13 on: June 07, 2012, 10:24:47 AM »
Hey Guys,
I just packed mine up sent it to HB and now all is fine now, and it was pretty fast too. ;D

lstar

Offline sonar2000

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Re: 1197 update lock up
« Reply #14 on: June 07, 2012, 03:41:32 PM »
Did they give any reason for the repair?..Or what they did?

Chuck

Offline navionic

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Re: 1197 update lock up
« Reply #15 on: June 08, 2012, 02:59:25 AM »
Hey Guys,
I just packed mine up sent it to HB and now all is fine now, and it was pretty fast too. ;D

lstar
Do you think it's okay to give money for repairs?  Sounder on the same guarantee :o

Offline ITGEEK

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Re: 1197 update lock up
« Reply #16 on: June 08, 2012, 03:14:19 PM »
Something is not clear here:

So, you packed up your unit and sent it to HB?
Did you get it back?
Did they charge you for a repair.

Offline mtbasser

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Re: 1197 update lock up
« Reply #17 on: June 09, 2012, 02:45:54 AM »
turn around was quick,about five days, yes there was a repair charge 370 but they As replaced the disply screen . I'm happy it like a new one.


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