Author Topic: Helix 10 MSI+ G3N- will not power off (loop cycle)  (Read 381 times)

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Offline smallie690vs

  • Newbie
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  • Joined: May 2011
  • Location: Chicago, IL
  • Posts: 9
  • Unit(s): Helix 10 & 12 MSI+ G3N
  • Software: v2.18 on both
Helix 10 MSI+ G3N- will not power off (loop cycle)
« on: May 02, 2020, 07:40:47 PM »
just finished installation of new Helix 10 MSI+ G3N unit on the bow. 
upgraded latest OS software to V2.18

unit is powered directly to 12V main battery.
(both power and ground wires) 

weird problem - unit will not power off using the soft key (hold down button to power OFF).  the shutdown screen does appear, but then restarts to ON mode.  does this repeatedly forever.  only way to physically power OFF the unit is to unplug the main cable connector.   

unit still did this before upgrading the software (original out of box). 

anyone have any ideas on how to fix? 





Offline rnvinc

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  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 3880
  • Unit(s): 1197c SI Combo, Onix 8ci SI Combo
  • Software: Dependent on whim
  • Accessories: AS GRHA, AS GPS HS, LowBird LSS 1 & 2
Re: Helix 10 MSI+ G3N- will not power off (loop cycle)
« Reply #1 on: May 03, 2020, 06:11:57 PM »
Try this  ...:

*Remove any map cards - test

*Export Nav data to a blank SD Card -  verify in HBPC that the Nav data is safely present
*Format Nav Directories under the Setup tab - test

Rickie

Offline smallie690vs

  • Newbie
  • *
  • Joined: May 2011
  • Location: Chicago, IL
  • Posts: 9
  • Unit(s): Helix 10 & 12 MSI+ G3N
  • Software: v2.18 on both
Re: Helix 10 MSI+ G3N- will not power off (loop cycle)
« Reply #2 on: May 03, 2020, 06:28:51 PM »
just tried the procedure. 

no nav data to backup (new unit - shared waypoints on other Helix 12) 
menu...setup...reset nav directories...yes 

power OFF still doesn't work (does not physically power off). 
shut down screen appears, but then powers ON again. 
loop

Offline rnvinc

  • Hero Member
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  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 3880
  • Unit(s): 1197c SI Combo, Onix 8ci SI Combo
  • Software: Dependent on whim
  • Accessories: AS GRHA, AS GPS HS, LowBird LSS 1 & 2
Re: Helix 10 MSI+ G3N- will not power off (loop cycle)
« Reply #3 on: May 04, 2020, 09:08:54 PM »
You will need to call HB on the loop issue  ...

1-800-633-1468

Rickie



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