Topic: Solved! - 899ci Keeps Shutting Down After Start Up

[snooktarpon]

Note: I also posted this in the 898 forum but I thought I would post it here since this discussion gets more visibility.

I’m currently on a fishing trip and after one day of use my 899 she keeps shutting down right after I power it on. Basically the second after I hit the exit screen when I turn it on, the unit shut down and reboots.

Here is a video shot by some else with the exact same issue:

I read on a previous post that someone fixed it by resetting the unit.
Since the unit shuts down before I can get to the menu, I don’t know how to reset the 899ci.

Please help ASAP since this issue will affect my fishing trip for the rest of the week.

[snooktarpon]

Quick follow-up:
-  i’ve been reading previous posts about this issue and it seems like this occurs on other the other series like the 1199, 999, etc.
- I have an 1199ci networked with my 899ci via the Ethernet switch all running off a new battery. The 1199ci works perfectly.
- From what I’ve read, it appears that there is a hardware issue and I have to send it in for service.

If anyone else has some further insight, I would appreciate it. Thank you!

[ezfishn]

Did you fully charge battery after 1st day of use?

[fshndude]

My 899 unit did the same thing to me. Called HB and was told to send it in for repairs. Well I bought a Helix 8 DI CHO. have it mounted at the console till I get my Helix 12, that will replace the 9 at the bow now. The 8 is for the T/M  but figured it would fill in for a bit. I tried everything to get it to work again. I heard that so many of the units are doing the same thing. I know this don't help you a bit but your not alone.

[rnvinc]

Remove any map cards and test  ...

If the unit will now boot up - get to "Format Nav Directories" under the Setup tab (this will erase the Nav directory)  ...

Corrupt waypoints can cause weird issues like this sometimes  ...

Rickie

[snooktarpon]

FYI, the batteries where fully charged. I charge them each night to a full charge. The charge state didn't change anything.

I did remove all the SD cards, rebooted, and still no luck. That was one of the 1st things I tried. I also removed the network connection from the switch and that didnt' help.

I'm back from my trip so I'm going to call HB for a repair.

[snooktarpon]

I fixed it!

I called HB. I mentioned to them I wasn't running the lastest software (I'm using 7.590) since the current version (7.790) will not allow you deploy the Ulterra from the 899ci. So the HB support person told me to try to update the software to the current version. I forgot that you insert the SD card for the update right after you power the unit on and before you press the exit button. I thought you updated the software after the unit is up and running which I could get to with shut downs.

So I inserted the SD and it updated! After the update, the shutdown problem was gone! I then reverted back to the older software version and it still works.

So it appears that I had a corrupt software and updating it fixed it.

So if anyone has a unit with the shutdown issues, try updating (or downgrading if you are running the latest version) the unit.