Author Topic: 899 800KHz SI washout issue! (Read 67394 times)

sfw1960 · « **on:** August 04, 2014, 11:20:01 AM »

Greg, I read on another forum this was both a HDWE and S/W issue with the 800 KHz washout ~ and they had to send their unit in to get it fixed - can you elaborate on this when you get a few minutes please??

Thank you,

Robert

Bob B · « **Reply #1 on:** August 04, 2014, 12:18:43 PM »

Here's the detail posted on "that other forum."

"Quote Originally Posted by TundraDrummer
I spoke to Sharon Bates today. The 800khz issue on the 899 is both a software and a hardware issue that they can now fix. She is sending me a shipping label in the mail that will not expire before I intend to send my units in by the end of September. She told me turnaround is 3-5 days. Call the service number and ask for her by name. 1800 633-1468"

Sharon is in Humminbird customer service.....not sure if the other 99 series have the same fix.

eric.belinda · « **Reply #2 on:** August 04, 2014, 05:05:29 PM »

Hello,
I have been having the same problem with my 899 and 800khs since installing it and am new with it so thought settings could be wrong. Is this common problem?
Thank you Eric

Bob B · « **Reply #3 on:** August 04, 2014, 08:08:57 PM »

I think every 899 has this problem

sfw1960 · « **Reply #4 on:** August 05, 2014, 07:52:03 PM »

It does indeed - you can call HB customer service, the machines now have a fix available - but it requires a hardware modification - so you would need to return the unit.
I spoke with Deborah today, but Sharon, Willette or any of the other CRC folks can probably assist you with the remedy.
My very own 899ci HD SI will be on it's way to Eufaula, AL, tomorrow.

Actually Bob, all of the "core" 2014 SI units 899/999 and 1199 exhibit this issue.
A fix has been being worked on for some time - I have been waiting patiently since I 1st learned of it.

Danny2072 · « **Reply #5 on:** August 11, 2014, 02:46:46 PM »

Hey yall, just got off the phone with humminbird and the nice lady told me it was a software issue only. They're still working on the fix but she couldn't give me a time frame.
Has anyone got their unit back and tested?

sfw1960 · « **Reply #6 on:** August 11, 2014, 03:24:47 PM »

Mine is down there right now - and I was told it was NOT just software (hardware) from someone higher up....SO............................................................

eric.belinda · « **Reply #7 on:** August 11, 2014, 03:27:58 PM »

Danny2072,
Denise, as well as Matt at Humminbird Crc have told me to send unit back for hardware issues. I sent the unit back last Friday and don't expect it back until next week, they gave me the information to ship too. After emailing them they have said the same as others here. I use the unit for trolling and hope to be able to see fish sitting off the bottom better, you could see it with 455khz.

Danny2072 · « **Reply #8 on:** August 11, 2014, 03:34:22 PM »

Well that's odd, does it matter who I talk to there? Shouldn't all of the customer service people know of existing problems, especially if it involves all of the 99 models?

sfw1960 · « **Reply #9 on:** August 11, 2014, 08:10:27 PM »

They JUST got a working fix this past week, from what I understand - call C/S & ask for Deborah or Sharon.
I was one of the 1st to hear of it - and was patiently waiting, since I knew of this issue quite a while ago!
It takes a bit for a company that big to pass notes down to the CRC folks, especially when it's brand new................

Danny2072 · « **Reply #10 on:** August 11, 2014, 08:23:41 PM »

Thanks, I just got my 1199 last month and I just ordered my 899 today. I'll be sure to ask for the two you mentioned

sfw1960 · « **Reply #11 on:** August 11, 2014, 08:31:02 PM »

Both machines (all 2014 SI "core" units 8/9/1199) are affected Danny.

They'll fix you up!

Danny2072 · « **Reply #12 on:** August 11, 2014, 08:49:13 PM »

Well I'm gonna wait until I go back to work and I'll have my wife mail them. That'll give humminbird a whole month to get them straight before I get back

Alphahawk · « **Reply #13 on:** August 12, 2014, 12:45:27 PM »

Just mailed my 899 off. Should have it back by next Friday......hate fishing without it.

Regards

Tjo · « **Reply #14 on:** August 12, 2014, 01:30:41 PM »

Do we call the same number for the fix in Canada?

Humminbird_Greg · « **Reply #15 on:** August 12, 2014, 02:18:54 PM »

That is what I would do.
If they do not know about it yet it is because the fix was finally approved just this last week and there may have not been an official communication to the International Service Centers about it yet. If so, ask them to check into it.

Tjo · « **Reply #16 on:** August 12, 2014, 02:34:41 PM »

Thanks Greg

Humminbird_Greg · « **Reply #17 on:** August 12, 2014, 03:25:00 PM »

Quote from: Danny2072 on August 11, 2014, 03:34:22 PM

Well that's odd, does it matter who I talk to there? Shouldn't all of the customer service people know of existing problems, especially if it involves all of the 99 models?

Danny2072,
The Customer Resource Center Rep you spoke with on Monday did not know about this as they were on vacation when the CRC folks had their meeting. They know about it now though and this will probably be covered again in the meeting tomorrow morning so everyone is reminded of it. Sorry about the inaccurate information but new things like this sometimes trip us up (I just can’t believe they allow anyone to have vacation! LOL!).

pimpelkungen · « **Reply #18 on:** August 12, 2014, 03:36:18 PM »

I live in sweden, but I ordered from usa, I guess i have to ship it to usa then ?

Does the fix inprove only the 800khz or something more ?

Humminbird_Greg · « **Reply #19 on:** August 12, 2014, 04:04:07 PM »

You can check with your local dealer but I don’t know if they would handle it or not seeing as it is a domestic model unit. So you may have to end up sending it into us here in Eufaula, Alabama, U.S.A.
This is only for the 800kHz sonar issue.

Alphahawk · « **Reply #20 on:** August 20, 2014, 07:30:43 PM »

Received my 899 back from Humminbird today. I have not had it out on the water yet and do not have any recordings to use but in simulator mode I still have wash out. But I need to get it on the water to see it live.

Regards

Hennessyt · « **Reply #21 on:** August 20, 2014, 10:22:16 PM »

Same here, I had to turn down sensitivity to around 2or3. I'm going to test it out tomorrow.

Alphahawk · « **Reply #22 on:** August 21, 2014, 10:45:39 PM »

Got the unit out on the water today in the kayak. I'm pretty impressed with how it is working now. I am in process of moving but took a few hours today to check it out. Couldn't wait to see what I had been missing.

Regards

sfw1960 · « **Reply #23 on:** August 21, 2014, 11:01:15 PM »

Alpha,
You're running on an HDSI XDCR??
I tried mine last W/E - while it's better than it was I have to dump my sensitivity WAAAAAYYYYY down to get anything decent.
IMO you shouldn't have such a MONSTER spread of sensitivity & contrast in difference (455 to 800) to see something without a giant wash out.
I would really like to know what was done, since the R/O description left much to be desired.
My keypad is also poorly lit on the LH side and I am going to have to send images in to compare to my other two machines to get my point across I guess. I fish cold season walleyes at night a LOT - and having the keypad like that is unacceptable IMO - I had returned a defective 898 prior to getting the 899 and it also had no issue with the keypad lighting - uniform, nice and bright.

As for the 800 KHz, I will be contacting C/S when I get some ample time to voice my concerns - the machine must have been on the bench MINUTES since the hour meter had not changed at all from when I shipped it out.
Can the rest be fixed with newer software???
I have the same version (v7.02) as when I sent it down....
Frustrating for a unit that expensive.

I know Greg's off Friday - but he's always been very helpful - I hope he has some good advice as I may not even get the boat out this W/E unless I'm lucky.....

Alphahawk · « **Reply #24 on:** August 21, 2014, 11:16:43 PM »

My software stayed at 7.020 also. But I ran the unit all over a small TWRA Lake today with the si set to 800 kHz with sens and contrast set to default...10....the unit worked great. This lake is pretty much a featureless bottom. Here is an image I snapped today. I did not have enough time to play with it too much so just paddled around with the default settings. The wash out is now gone.

Regards

sfw1960 · « **Reply #25 on:** August 21, 2014, 11:26:37 PM »

NOT mine!!!!

That the Hi Def or Compact???

Looks good though - I can't even come close to that on 800KHz ! WOW.
You're killin' me here..............

Alphahawk · « **Reply #26 on:** August 21, 2014, 11:33:52 PM »

Quote from: sfw1960 on August 21, 2014, 11:26:37 PM

NOT mine!!!!

That the Hi Def or Compact???

Looks good though - I can't even come close to that on 800KHz ! WOW.
You're killin' me here..............

Yep...thats the Hi Def. Since March I had been thinking I wasted my money on the transducer exchange as it was always washed out. I do a lot of Gill fishing and the 455 kHz works great finding beds....but now I need to go back to my saved beds and see how they look with the 800 kHz.

Regards

lock1nout · « **Reply #27 on:** August 22, 2014, 09:28:22 AM »

is anyone able to photo photo showing this washout issue? First I've heard of this issue.

sfw1960 · « **Reply #28 on:** August 22, 2014, 10:04:30 AM »

If I am able to get out this weekend, I will try to post shots.
Plan on mailing some to HB at some point.....
All 2014 SI "Core" units are affected from what I was told.

krginga · « **Reply #29 on:** August 22, 2014, 04:19:14 PM »

sounds like they still have some work to do. I will just keep using the 455hz until more folks have good results.

sfw1960 · « **Reply #30 on:** August 22, 2014, 07:40:03 PM »

Quote from: Alphahawk on August 21, 2014, 11:33:52 PM

Yep...thats the Hi Def. Since March I had been thinking I wasted my money on the transducer exchange as it was always washed out. I do a lot of Gill fishing and the 455 kHz works great finding beds....but now I need to go back to my saved beds and see how they look with the 800 kHz.

Regards

What color palette was that Amber1 or 2??

Alphahawk · « **Reply #31 on:** August 23, 2014, 07:20:11 AM »

Quote from: sfw1960 on August 22, 2014, 07:40:03 PM

What color palette was that Amber1 or 2??

Amber 1.

Regards

sfw1960 · « **Reply #32 on:** August 23, 2014, 05:04:10 PM »

Well I messed with mine again today - and I had my network settings goofed up last weekend, better results today - but not as nice looking as your shot.

I tried Amber1 & Blue today and the wash didn't seem so bad - but I guess when you set stuff up correctly it helps...

Hennessyt · « **Reply #33 on:** August 24, 2014, 01:52:38 PM »

I have some snapshots here at 800khz. I did have to turn down both sensitivity and contrast because the default was still blown out. in the last picture you can see where I switched fro 4565khz to 800khz. These were taken after the hardware update and software version 7.020. Also, I'm using the HDSI transducer.

Alphahawk · « **Reply #34 on:** August 24, 2014, 07:31:25 PM »

Quote from: Hennessyt on August 24, 2014, 01:52:38 PM

I have some snapshots here at 800khz. I did have to turn down both sensitivity and contrast because the default was still blown out. in the last picture you can see where I switched fro 4565khz to 800khz. These were taken after the hardware update and software version 7.020. Also, I'm using the HDSI transducer.

I am shocked at the settings you have to use after the fix. That is the way mine was before sending it in. The few hours I had mine in the water and played with the adjustments I was really impressed with the fix. I was amazed at the images I was getting with default settings.......10 sensitivity and 10 contrast. I was thinking that after the fix they left me plenty of room to dial in the best image. I finished up moving today and the first day with not too much wind I will be back on the water and am really pumped to go looking with the 800 kHz mode. Want to scan over some of the over 50 bluegill beds I have marked and see just how much difference there is compared to the 455 kHz images I have of them....since the 800 kHz only uses an 130 degree beam I am curious how much closer I will have to be to see some of the beds...if any. Most of the beds are 6 to 9 feet of water and I usually keep my si range at 65 feet. Be interesting to see difference.

Regards

Hennessyt · « **Reply #35 on:** August 25, 2014, 12:17:12 AM »

Thanks for the reply Alphahawk, I agree with you and concerned as to why there our units are different. What is your software version, they updated mine to 7.020. Also, I'm concerned about the dark edges of the images. Lastly, when you received your unit back what did it say on the return order slip? On mine there was no mention of adding the new hardware fix. I'm looking forward to seeing your images. Thanks.

Alphahawk · « **Reply #36 on:** August 25, 2014, 08:35:11 AM »

My unit has the 7.020 software...which I had updated myself back when it was released. There was a note in the box just stating my unit had been repaired and I should check it out as soon as possible to make sure it was in working order. They did not go into detail as to what they did.

Regards

sfw1960 · « **Reply #37 on:** August 25, 2014, 10:07:45 AM »

Your profile says 6.3 lol

Alphahawk · « **Reply #38 on:** August 25, 2014, 10:36:36 AM »

Quote from: sfw1960 on August 25, 2014, 10:07:45 AM

Your profile says 6.3 lol

Changed....thanks.

Regards

sfw1960 · « **Reply #39 on:** August 25, 2014, 12:11:56 PM »

Hennessyt, try to switch to 800 KHz Hi Def XDCR, do a reset defaults & then shut down, restart completely & see if you see any difference.
Also if you have any others networked to it - make sure you have the 899 selected as the ADV. XDCR setting.

HTH!

Bob B · « **Reply #40 on:** August 25, 2014, 08:01:57 PM »

I would be willing to bet that the 1197....a unit 2 generations older unit has better 2D and SI than the 1199......Something wrong with that picture.

RuffWood · « **Reply #41 on:** August 27, 2014, 11:30:38 AM »

Greg, Is Humminbird going to contact all registered 99 owners and inform them of the units issues and provide instructions for returning them for repair or is it up to the individual owner to contact Humminbird if they are aware of the 800KHz issue?

Hennessyt · « **Reply #42 on:** August 27, 2014, 09:47:38 PM »

Quote from: sfw1960 on August 25, 2014, 12:11:56 PM

Hennessyt, try to switch to 800 KHz Hi Def XDCR, do a reset defaults & then shut down, restart completely & see if you see any difference.
Also if you have any others networked to it - make sure you have the 899 selected as the ADV. XDCR setting.

HTH!

Sfw1960 thanks, I'll give that a shot. I won't be able to get on the water for a week though.

sonarMick · « **Reply #43 on:** August 28, 2014, 02:06:47 AM »

Quote from: RuffWood on August 27, 2014, 11:30:38 AM

Greg, Is Humminbird going to contact all registered 99 owners and inform them of the units issues and provide instructions for returning them for repair or is it up to the individual owner to contact Humminbird if they are aware of the 800KHz issue?

And having recently purchased a 899SI, I wonder how I check if my unit is affected? Is this issue before a certain manufacture date/serial number?

sfw1960 · « **Reply #44 on:** August 28, 2014, 03:46:57 AM »

If you have the Hi Def xdcr - switch over to 800 KHz and your screen will wash out.

Humminbird_Greg · « **Reply #45 on:** August 28, 2014, 10:23:18 AM »

+1 to what Robert said.
The 899 units were not shipped out with the 800kHz capable Hi-Def transducers. So unless someone is using one of the Hi-Def transducers, they will never experience the problem to begin with.

Humminbird_Greg · « **Reply #46 on:** August 28, 2014, 10:25:24 AM »

Quote from: RuffWood on August 27, 2014, 11:30:38 AM

Greg, Is Humminbird going to contact all registered 99 owners and inform them of the units issues and provide instructions for returning them for repair or is it up to the individual owner to contact Humminbird if they are aware of the 800KHz issue?

I don't know RuffWood.

sfw1960 · « **Reply #47 on:** August 28, 2014, 12:21:23 PM »

Actually Deborah contacted me B/C she saw my setup (899/HDSI and was waiting for a fix) & my real name (Robert A. Snarski) on another forum Greg - as far as going thru the HB Select data base Ruff & running everyone down, that would be a huge under taking. I doubt that may happen.

HAPPY FRIDAY Greg!

RuffWood · « **Reply #48 on:** August 29, 2014, 08:18:09 AM »

Doesn't seem like it would be hard for them to send out notifications to Humminbird Select Customers if they wanted to. Should be no different that other notifications sent out by them. All that is needed is a list of units that have the issue and instructions for the return and repair sent to all Humminbird Select customers. If you don't own one of the units listed in the notification then it does not apply to you. Should be no need to for Humminbird to individually look up the owners of effected units. Seems pretty simple to me.

RuffWood · « **Reply #49 on:** September 03, 2014, 03:21:04 PM »

Quote from: sfw1960 on August 28, 2014, 12:21:23 PM

Actually Deborah contacted me B/C she saw my setup (899/HDSI and was waiting for a fix) & my real name (Robert A. Snarski) on another forum Greg - as far as going thru the HB Select data base Ruff & running everyone down, that would be a huge under taking. I doubt that may happen.

HAPPY FRIDAY Greg!

When you get your unit back after the repair and have time to test it out please post the results here. Some before and after screen shots wold be nice if it is not to much trouble.

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