Author Topic: problems with Helix 9 GN2 after update to software release 2.280  (Read 441 times)

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Offline ptgomes

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  • *
  • Joined: Aug 2019
  • Location: Braga, Portugal
  • Posts: 2
  • Unit(s): HELIX 9, MEGA CHIRP DI GPS G2N
Hi all

After installing the software release 2.280, the transducer of my HELIX 9 CHIRP MEGA SI GPS G2N is not listed and I lost the 1200KHz frequency. When updating, I did follow all the instructions, including resetting to defaults. Any ideas?

thanks

Pedro


Offline rnvinc

  • Hero Member
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  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 3906
  • Unit(s): 1197c SI Combo, Onix 8ci SI Combo
  • Software: Dependent on whim
  • Accessories: AS GRHA, AS GPS HS, LowBird LSS 1 & 2
Re: problems with Helix 9 GN2 after update to software release 2.280
« Reply #1 on: August 15, 2020, 09:23:41 PM »
There are several reports of updating issues throughout the forums  ...

Contact HB support  ... they will most likely send you an older software version to backdate the unit to previous version  ...

1-800-633-1468

Rickie

Offline ptgomes

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  • Joined: Aug 2019
  • Location: Braga, Portugal
  • Posts: 2
  • Unit(s): HELIX 9, MEGA CHIRP DI GPS G2N
Re: problems with Helix 9 GN2 after update to software release 2.280
« Reply #2 on: August 16, 2020, 02:37:18 AM »
Thanks, Rikie

They want me to send the unit back to them... I was hoping that a better DIY solution was available. But these guys don't test the update before releasing it????

regards

Pedro


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