Author Topic: Presets and Waypoints disappeared  (Read 8423 times)

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Offline brbassfan

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Presets and Waypoints disappeared
« on: September 25, 2013, 08:29:26 PM »
Hello, I got in my boat on Sunday and turned on my Humminbird 798ci HD si and all of my presets and waypoints were gone. I also didn't have a SD card in the unit. Have you heard of anyone ever experiencing this. Any assistance would be appreciated. Thank you.


Offline Humminbird_Greg

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Re: Presets and Waypoints disappeared
« Reply #1 on: September 26, 2013, 10:35:22 AM »
Welcome to the Humminbird Side Imaging Forums brbassfan.

Give us a little more information here:
Was this the first time you used the unit?
If not, did you mark any waypoints in the unit and change the presets while actually using the 798 on the water?
Did you recently update the software in your 798ci HD Si unit?
Could you have accidentally deleted the waypoints by using the Erase function or the Format Nav Directories menus?
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline brbassfan

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  • Unit(s): Humminbird 798ci HD si
Re: Presets and Waypoints disappeared
« Reply #2 on: September 26, 2013, 11:04:30 AM »
Was this the first time you used the unit? No

If not, did you mark any waypoints in the unit and change the presets while actually using the 798 on the water? No

Did you recently update the software in your 798ci HD Si unit? No

Could you have accidentally deleted the waypoints by using the Erase function or the Format Nav Directories menus? No

Offline Humminbird_Greg

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Re: Presets and Waypoints disappeared
« Reply #3 on: September 26, 2013, 12:59:33 PM »
So where were you using the unit when you marked the waypoints and set the presets?
Do you remember if this was with the unit running in the normal operating mode or was this with the unit in the Simulator mode?
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline brbassfan

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Re: Presets and Waypoints disappeared
« Reply #4 on: September 26, 2013, 02:43:57 PM »
So where were you using the unit when you marked the waypoints and set the presets? On the water. I only mark when I catch or find fish.

Do you remember if this was with the unit running in the normal operating mode or was this with the unit in the Simulator mode? normal operating mode

Offline Humminbird_Greg

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Re: Presets and Waypoints disappeared
« Reply #5 on: September 26, 2013, 04:23:39 PM »
Okay, so you did set these while normally using the unit.
I donít know what is going on than, maybe the memory device for these has failed.  If so it should still not remember any settings or waypoints.  Test it again and if it still will not remember settings and waypoints you will need to call the Humminbird Customer resource folks to get it sent in to be tested and serviced.
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline brbassfan

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  • Unit(s): Humminbird 798ci HD si
Re: Presets and Waypoints disappeared
« Reply #6 on: September 26, 2013, 05:24:12 PM »
I'll call Friday. Thank you.


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