Author Topic: 1155cx Transducer ? (Read 12262 times)

Roddy · « **on:** July 24, 2012, 09:33:21 PM »

Just received my 1155cx with two (2) hours use tine on it (when it locked in a loading loop) back from HB today.

Well it was reprogrammed and returned in eight eight days. Well and good.

Installed on the boat turned it on starts the loading and a message appears "TRANSDUCER NOT CONNECTED" ?

Any help!

Roddy

sonar2000 · « **Reply #1 on:** July 25, 2012, 05:27:33 PM »

Roddy, I thought the 1155c was a navigational unit only and does not have a transducer or sonar. They must have loaded something wrong to give you that message.
Did you call customer service back.
Chuck

Roddy · « **Reply #2 on:** July 25, 2012, 08:06:19 PM »

Chuck, 1155cx is a NAV uni but, after repair by HB Service the unit is "looking" for a transducer??

Also, with the 1198,1155 joined to the interconnect unit the 1198 gives a message"other unit needs to be updated"
Both 1198 and 1155 have the latest updates installed.

Called HB Customer Service yesterday morning BIG MISTAKE!!! got a CSRep named kaikeysha barely spoke English, rude keep trying to talk over me, told me that the repair tech had" REPLACED the Main circuit board" lie number one. I had painted slippage marks on the screw , the screws weren't touched.

Then she changed the story to the unit was only reprogramedand the tech don't trouble shoot the but reprogram the without checking the the units. Sounds like a fast way to go broke. Lie number two.

So I called back and got Barbara, smart,knowledgeable, courteous, and took the time to lookup the work order,the unit was checked out then reprogramed.

After the call I received a email from Barbara requesting more info on the 1155 problem.

Roddy

ITGEEK · « **Reply #3 on:** July 26, 2012, 07:58:00 AM »

Well Roddy,
You know the deal.
You are just going to have to patiently work with HB customer support.
They're the only ones that can fix the unit.

How do you make room on your boat for all of these toys?

sonar2000 · « **Reply #4 on:** July 26, 2012, 09:10:47 AM »

ITG,,,,,he has about 15 boats and just puts stuff on them till it is full and then gets another boat and starts again. When he goes out he just ties all of them together in a line and pull them all around..

Roddy, if the unit is a navigation only and they only reloaded the code how does it now think it has sonar.
Sounds like the code folks at HB need reprogramming themselves...1155 is a legacy unit so probably not a lot of support anyway..

Glad you got a nice rep as they do have some great people there. However customer service is not tech repair so dont know what is there as you dont get to talk to them..

Chuck

Roddy · « **Reply #5 on:** July 26, 2012, 12:48:30 PM »

ITG, Flats boat, Bay boat, Ocean boat and Rubber duck for the bath tub.

Chuck, On July 02,2012 when I ordered the 1155c HB emailed me that the " 1155c was out of stock

and that as soon as one was BUILT they would ship it to me", mid July I received the 1155cx.

Yep HB has some good people, I just got one on her bad day.

HB should do as Interphase Customer Service, call in and be transferred to a line tech or a IT Geek.

I was out one day and a Interphase Twin Scope went nuts on me in the middle of a search

, called Interphase CS on the SATPhone and was transferred to a IT that talked me step by step thru the reprogramming of the unit

. 30 min and the unit was up and running fine. 'SERVICE.

The wife said she needs a large Sport Fisherman

so she can entertain the girl-es on but I have to sell the 27' and the 21' first.
Let's see 60' sounds about right with a cabin office/SI Lab.

Roddy

sonar2000 · « **Reply #6 on:** July 26, 2012, 01:45:39 PM »

roddy, I dont understand. I did not think legacy units were continued to be built...

Chuck

Roddy · « **Reply #7 on:** July 26, 2012, 02:01:05 PM »

Chuck, I had the same understanding!

I ordered it, they emailed it had to te built, they built it,I got it, it broke, they fixed it, I got it back, it's looking for a transducer ?

Roddy

Humminbird_Greg · « **Reply #8 on:** July 26, 2012, 02:35:10 PM »

Roddy,
What software version is loaded into your 1155cX unit?
Does the start-up screen say that it is an 1155cX model unit?

Chuck,
We do continue to sell some “legacy” units after they have been replaced. We do so through the “Closeout” section of the web site.

sonar2000 · « **Reply #9 on:** July 26, 2012, 02:57:27 PM »

Do you still make the unit or is this from some store searching to find one..
I thought the 1155 was not on a line any more for build..
Chuck

Humminbird_Greg · « **Reply #10 on:** July 26, 2012, 03:04:16 PM »

Some units are in stock from the last production run. Others are put together from existing parts (too few for a complete production run).

sonar2000 · « **Reply #11 on:** July 26, 2012, 03:07:52 PM »

ok..
So a legacy could be made from returned for repair unit parts..and is not necessarily a "new" unit..
chuck

Humminbird_Greg · « **Reply #12 on:** July 26, 2012, 03:17:00 PM »

I did not say that Chuck.

When we make a final run of a particular unit we cannot always plan down to the last part, though I am sure that the bean-counters wish we could. We also cannot predict just how many units we will get orders for – keeping in mind here that some parts have very long lead times and so a best guess has to be made many months in advance. We may end up with some number of extra parts for these units (we use the same parts for multiple units of we can) which can be used to make “closeout” units.

Roddy · « **Reply #13 on:** July 26, 2012, 11:33:36 PM »

This is all well and good.

Greg, cx.

" TRANSDUCER NOT CONECTED" Why is this displayed?

Roddy

Humminbird_Greg · « **Reply #14 on:** July 27, 2012, 11:26:24 AM »

Because for some reason the unit is checking for a transducer – which it should not be.

Did you check what software version your 1155cX is running?
Did you note what model the unit says it is when it starts up?

sonar2000 · « **Reply #15 on:** July 27, 2012, 03:01:04 PM »

Would this have not been checked out prior to the return to customer?
Certainly hb would not would not send out something different than that which came in...........
Chuck

Humminbird_Greg · « **Reply #16 on:** July 27, 2012, 03:09:50 PM »

Standard procedure is to update all units to the currently available software version Chuck.

sonar2000 · « **Reply #17 on:** July 27, 2012, 04:54:03 PM »

So then, regardless of the unit as designed, it can change the design with software...In this case a navigational unit only now thinks it is a sonar unit...

Chuck

Roddy · « **Reply #18 on:** July 27, 2012, 06:04:38 PM »

Greg , 1155cx, 4.950

Roddy · « **Reply #19 on:** July 28, 2012, 11:31:03 PM »

Was out on the boat today, 1155cx loaded and ran normally, no "TRANSDUCER"message?

Roddy

sonar2000 · « **Reply #20 on:** July 29, 2012, 10:53:13 AM »

Roddy, is that no transducer message came up or you did not get the no transducer message.

Chuck

Roddy · « **Reply #21 on:** July 29, 2012, 10:59:27 AM »

Chuck, No message.

sonar2000 · « **Reply #22 on:** July 29, 2012, 01:03:39 PM »

OK...so now it is working right?

funny....
Chuck

Roddy · « **Reply #23 on:** July 29, 2012, 11:45:42 PM »

Worked OK Today also.

Roddy

sonar2000 · « **Reply #24 on:** July 30, 2012, 07:56:18 AM »

HMMMMM...another strange unexplained happening..
Keep an eye on this and see how it goes for a while...

Chuck

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