Topic: 997c keeps going to loading screen and no GPS

[Shank]

So,  I'm have a problem that I hope someone has had before that can help me out.  I have a 997c on the bow with no gps puck and another 997c at the console with a gps puck attached.  A month ago while fishing my gps quit so I swapped head units and still no gps.  I ordered a new puck figuring that I had isolated the problem but when I installed the new puck I still have no gps with either head unit.  While I was waiting for the new puck I downloaded and installed the latest software because they told me I had to for the new puck to work.  I now have no gps and only at the console no matter what head unit I have they work(no gps) but after about a minute both units keep going back to the loading and then the screen that I have to hit exit.  I'm now thinking maybe I have a power problem at the console because both units work on the bow with no puck attached.  Does anyone have any recommendations?
Thanks in advance!

[rnvinc]

If the units work on the bow power cable but not on the console power cable - it sounds like the console power cable is damaged or not making a good connection (at one end of the cable or the other end of the cable)  ...

Rickie

[Mark Saikaley]

I spent an entire fishing weekend convinced my GPS was inoperational as it was connected to the back of my 997 CSI  never realizing that there was a second connection under my console that had come unplugged when someone pulled a life jacket from that area which pull the extension apart.  I had a y cable to supply GPS coordinates to my marine radio and forgot about the second connection. This doesnt sound like your issue but maybe it will help someone avoid a weekend of frustration or at least makes someone's day with a good chuckle. By the way I had gotten a new GPS and went through the trouble of drilling a new hole to install the new GPS in a more ideal location then the current GPS, one and wasnt until I was ready to reconnect the newly installed one that I discovered the y cable!