Author Topic: Reset Autochart License  (Read 578 times)

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Offline emerles

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Reset Autochart License
« on: February 13, 2019, 03:34:24 AM »
I bought a Helix 7 and Autochart Pro some month ago.
I installed Autochart on my desktop computer and on my laptop in a VMware.
Now my desktop crashed and I bought a new desktop PC.

How can we reset the license from my crashed PC to my new PC.
I adressed this topic already to Humminbird via contact form on the homepage, but there was no answer.

Also I would like to transfer my second license from the VMware directly to my laptop.

What do I have to do?

Best regards

Wolfgang


Offline rbdavis3591

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Re: Reset Autochart License
« Reply #1 on: February 13, 2019, 10:17:08 AM »
When I had this same problem I contactied Humminbird through their contact form but it did take a couple of days (submitted on a Sunday and response received on Wednesday) before they responded and changed their system to allow me to reinstall AutoChart Pro.

To install on a second device you should be able to deactivate that license on the VMware and then reinstall it again but I would check with Humminbird to verify.

Offline emerles

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Re: Reset Autochart License
« Reply #2 on: February 13, 2019, 01:40:05 PM »
Thanks for your quick answer.
Ok, I will wait for the response of Humminbird.

Offline emerles

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Re: Reset Autochart License
« Reply #3 on: February 18, 2019, 10:10:01 AM »
Humminbird did not answer my contact form up till now.
Therefore I gave back the license from the VMware and installed Autochart on my new desktop computer.
The activation of this version went well.
So far so good.

But I would like to use Autochart on my new laptop as well with the second license.
So I have to wait for Humminbird to solve that issue.

Another problem came up after the installation of Autochart on my desktop computer.
I was not able to generate a background map, because the zeroline card was not recognized.
I will open up another threat about this topic.

Offline rbdavis3591

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Re: Reset Autochart License
« Reply #4 on: February 18, 2019, 11:37:45 AM »
Quote
I will open up another threat about this topic.
Threat or Thread  ;D

Offline emerles

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Re: Reset Autochart License
« Reply #5 on: February 20, 2019, 09:56:35 AM »
Here is contact you info if no one answers  ...

https://www.johnsonoutdoors.com/locations?id=127

Rickie

I have called the telephone number in Spain, because I am located in Germany and this is cheaper to call Spain than to call USA.
But the number is not assigned.

Is there a mail adress to be adressed with my issue?

Offline rbdavis3591

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Re: Reset Autochart License
« Reply #6 on: February 20, 2019, 10:38:05 AM »
Go to https://www.humminbird.com/contact and try either the live chat or fill out the contact form again.

Offline emerles

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Re: Reset Autochart License
« Reply #7 on: March 06, 2019, 03:38:40 AM »
If you think it can't get worse, it is getting more worse.

The mainboard of my new desktop computer crashed and now Autochart is not running anymore on my desktop computer.
I tried to get in contact with Humminbird by chat, but they gave me a mail adress instead.
So I send  a mail to Humminbird, but no responce up till now.

I purchased Autochart in 2018 and now I am in a situation that I can not use Autochart any longer, because both licenses are locked.

So, I resend the mail to the Humminbird service again today with the invoices of Autochart, the Helix7, the laptop, the desktop computer and the mainboard exchange confirmation of the PC dealer.


Offline emerles

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Re: Reset Autochart License
« Reply #8 on: March 06, 2019, 01:42:59 PM »
Now the Humminbird service answered my mails and the contact forms today.
They have reset the license and both computers are working fine now.


Offline rbdavis3591

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Re: Reset Autochart License
« Reply #9 on: March 06, 2019, 02:30:07 PM »
Good to hear you were finally able to get things working.


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