Author Topic: Reset Autochart License  (Read 144 times)

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Offline emerles

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Reset Autochart License
« on: February 13, 2019, 03:34:24 AM »
I bought a Helix 7 and Autochart Pro some month ago.
I installed Autochart on my desktop computer and on my laptop in a VMware.
Now my desktop crashed and I bought a new desktop PC.

How can we reset the license from my crashed PC to my new PC.
I adressed this topic already to Humminbird via contact form on the homepage, but there was no answer.

Also I would like to transfer my second license from the VMware directly to my laptop.

What do I have to do?

Best regards

Wolfgang


Offline rbdavis3591

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Re: Reset Autochart License
« Reply #1 on: February 13, 2019, 10:17:08 AM »
When I had this same problem I contactied Humminbird through their contact form but it did take a couple of days (submitted on a Sunday and response received on Wednesday) before they responded and changed their system to allow me to reinstall AutoChart Pro.

To install on a second device you should be able to deactivate that license on the VMware and then reinstall it again but I would check with Humminbird to verify.

Offline emerles

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Re: Reset Autochart License
« Reply #2 on: February 13, 2019, 01:40:05 PM »
Thanks for your quick answer.
Ok, I will wait for the response of Humminbird.

Offline emerles

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Re: Reset Autochart License
« Reply #3 on: February 18, 2019, 10:10:01 AM »
Humminbird did not answer my contact form up till now.
Therefore I gave back the license from the VMware and installed Autochart on my new desktop computer.
The activation of this version went well.
So far so good.

But I would like to use Autochart on my new laptop as well with the second license.
So I have to wait for Humminbird to solve that issue.

Another problem came up after the installation of Autochart on my desktop computer.
I was not able to generate a background map, because the zeroline card was not recognized.
I will open up another threat about this topic.

Offline rbdavis3591

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Re: Reset Autochart License
« Reply #4 on: February 18, 2019, 11:37:45 AM »
Quote
I will open up another threat about this topic.
Threat or Thread  ;D

Offline emerles

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  • Software: latest
Re: Reset Autochart License
« Reply #5 on: Yesterday at 09:56:35 AM »
Here is contact you info if no one answers  ...

https://www.johnsonoutdoors.com/locations?id=127

Rickie

I have called the telephone number in Spain, because I am located in Germany and this is cheaper to call Spain than to call USA.
But the number is not assigned.

Is there a mail adress to be adressed with my issue?

Offline rbdavis3591

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Re: Reset Autochart License
« Reply #6 on: Yesterday at 10:38:05 AM »
Go to https://www.humminbird.com/contact and try either the live chat or fill out the contact form again.


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