Topic: Great Service, who's that Lady!

[Piscivorous Pike]

She answers the phone at HB.  I have had many assistance questions answered by her.  She is welcome to work on my Boat anytime!  Last week I found the bezel around my unit cracked in two at the corner of the screen.  Great job, I don't know who that lady is that answered the phone, but I sure appreciate what she did for me.  She is an asset to HB.

I learned that H-bird does not sell that individual part.  Oh, well, maybe a little super glue will fix it.  I don't even know how she identified me, caller ID?  I did not say who was callin'.  Well, two days later a new bezel arrived in the mail! 

What a wonderful surprise!  Just popped it right on, in time for my upcoming fishing frenzy that I go through each MAY.
 
This is a good place, I guess, to mention great service by a company.  Thank you!  That lady is a jewel for HB.  I have talked to her often enough and she knows her products and takes good care of HB customers, be live me.

PS.  I just used down scan for first time.  To me it is probably more useful than side scan because I do most fishing drifting.  What a wonderful tool!

[Humminbird_Greg]

P.Pike,
Thanks for the nice post.  I've forwarded your comments on to the CRC Managaer and Supervisor.  Unfortunately without knowing your real name there is no telling who you spoke to as we’ve got many in our Customer Resource area that this could apply to.  They are the reason we have such great Customer Service!

[Piscivorous Pike]

She will know, I am the only one that was sent a Bezel for a 798!