Topic: SI log does not show up in the recordings

[emerles]

I am using a Helix10 since some month.
In the frist months I was recording the sonar logs.
Autochart was showing the SI log perfectly.
Then I installed a Mega360 transducer.
After uninstalling the Mega360 (forget 360 and restore defaults) the SI information does not show up in Autochart anymore.

Is there a "stronger" reset necessary to get the SI information logged again?

[rnvinc]

If no one pops in with help in your question - Humminbird may be able to help  ...

https://www.humminbird.com/contact?_ga=2.90502362.1950770098.1603763516-149481921.1603593819

Rickie

[emerles]

The Humminbird support is not very helpful so far.
I told them that I have executed the menu points "forget M360" and restore defaults.

The recommendation of the Humminbird support was: that I shall execute the menu points "forget M360" and restore defaults.

Is there a possibility to force the sonar to reinstall the firmware again?
I guess this would reset everything.

Wolfgang

[oschi]

Tried already?

Restore System Defaults
Use the following instructions to reset ALL menu settings to the factory defaults.
CAUTION! Use this menu with caution!
1. Main Menu: Press the MENU key twice. Select the Setup tab.
2. Select Restore Defaults.
3. Press the RIGHT Cursor key.
4. Follow the on-screen prompts to confirm the reset.

[emerles]

Yes - I restored the default factory settings - it did not work.
Thanks for the hint.

Best regards

Wolfgang
 

[rnvinc]

The Humminbird support is not very helpful so far.
I told them that I have executed the menu points "forget M360" and restore defaults.

The recommendation of the Humminbird support was: that I shall execute the menu points "forget M360" and restore defaults.

Is there a possibility to force the sonar to reinstall the firmware again?
I guess this would reset everything.

Wolfgang

It is not possible to install the same version of software that is already on the unit  ...

It is sometimes possible to backdate to a previous software version - and then update again to the newest software  ... (It is never recommended to backdate to a software version earlier than what came on the unit)  ...

Humminbird might send you a previous software version  ...

Rickie

[emerles]

This sounds good - even if it seems to be a bit risky.
I will contact the Humminbird support with that proposal.

Thanks for answering.

Wolfgang

[emerles]

Just to let you know.

The Humminbird support told me, there is no older software version.
It is a bug in the current software version and there will be a fix in one of the future software releases.