Author Topic: Helix 10 SI randomly restarting  (Read 790 times)

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Offline gzrglide

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  • Unit(s): 999CI HD SI, Helix 10 SI(2 of them)
  • Accessories: Ethernet Switch, HD SI xducers
Helix 10 SI randomly restarting
« on: June 10, 2016, 09:36:21 AM »
Before I call Humminbird about my Helix 10 SI unit that I have installed at my Dash, I thought I would ask here. I have Helix 10 SI's installed at the bow and at the Dash of my boat. When I am fishing, I install at zero line card in my Dash unit and start it auto charting and recording the SI input from my HD transducer on the transom.  I use the HD Transducer on my trolling motor while fishing with my bow unit.  The last two or three times that I have been out fishing and running autochart live, the unit has reset it self and came back up to the screen where you have to push exit to go any further and I have to restart autocrat and the recording.  Is there a setting in this unit that I have perhaps inadvertently hit to cause this to happen? or could this be a software glitch causing this?

Any thoughts/help would be appreciated.


Offline gzrglide

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  • location: NE Arkansas
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  • Accessories: Ethernet Switch, HD SI xducers
Re: Helix 10 SI randomly restarting
« Reply #1 on: June 10, 2016, 09:40:52 AM »
I forgot to mention, I am running software version 1.210 in both units.

Offline rnvinc

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Re: Helix 10 SI randomly restarting
« Reply #2 on: June 10, 2016, 05:25:38 PM »
When you call HB - they will ask the following ... :

*Are your units wired directly to the battery or to the boat wiring harness ...??
*Have your batteries been load tested ...??
*Did you try Restore Defaults ...??
----

I haven't read of this glitch in any of the other electronics forums I frequent every day ...

If I run across something similar - I will add it here ...

Rickie

Offline gzrglide

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  • Accessories: Ethernet Switch, HD SI xducers
Re: Helix 10 SI randomly restarting
« Reply #3 on: June 11, 2016, 10:34:36 AM »
OK, thanks Rickie, I haven't done a load test of the cranking battery, but it is a new boat, so I would expect the battery to still be good, I monitor supply voltage on both units, and the lowest I have ever seen is 11.9 volts towards the end of the day and then only when the aerator kicks on and then it is no more than a .1 volt drip from 12 volts to 11.9 volts. Both units are connected direct to the cranking battery, not the boat wiring or trolling motor batteries.  I have not tried the restore defaults, I will do that today before I fish tomorrow and see if it helps.  Again thanks.

Offline zip308

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Re: Helix 10 SI randomly restarting
« Reply #4 on: June 24, 2016, 09:41:00 AM »
I have a brand new Helix 10SI and it did the same thing while using AutoChart Live the other night. I also am running an 899SI next to it on the console on the same harness and it was fine along with my 859 on the bow (just replaced the 859 with a Helix 9 last night) so I think I can rule out a bad connection. They are all networked together with an Ulterra iPilot Link. I reset everything to factory defaults and will try again - I've only had the Helix for a week.

My Helix 10SI actually 'soft-bricked' last night when I powered it up also (it would start and go to the exit screen and when I push exit it would reboot). I was able to somehow get it out of the restart mode by pressing menu on startup, pressing the right arrow and inserting a SD card with the same firmware (I can't find any other versions of the firmware other than 1.210). It gave a message that the firmware was the same but it rebooted and started working again. Does someone have an older firmware version for the Helix10?

http://www.humminbird.com/Category/Support/FAQ/RebootNVR/


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