Humminbird Side Imaging Forums

General => General Discussion => Topic started by: slabbacks on September 26, 2013, 05:00:04 PM

Title: HB CS department...1st time
Post by: slabbacks on September 26, 2013, 05:00:04 PM: had a issue in reference the metal bracket on my transducer. went to HB and signed in and a chat window popped up. What can you but thx. This took all of 5 minutes and my 4 day weekend can be spent fishing instead having my unit down. (will only fish the spotsi know and GO slow though) ;D

[Visitor] 898c HD SI transducer mount did not release the transducer this morning after striking an object. popped the whole mount off. Have reinstalled but should I stretch the metal bracket some or send it in?

[Willette] Hello, this is Willette, thanks for visiting Humminbird.com how may I help you?

[Willette] The bracket will need to be replaced.

[Willette] Is your unit still under warranty?

[Visitor] Yes just purchased 9-6-13. has been reg. and on file. What if the transducer is messed up after popping off?

[Willette] As long as there is no physical damage to the transducer or cable it should be fine.

[Visitor] I will test the tx in the morning and remove the bracket to send in. Do I need a # to place in the box with it or how does this work

[Willette] Sir, we can go ahead and send you the bracket--I just need your name, address, phone number and email address.

[Visitor] Tom xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[Willette] The order confirmation number is 6449xxx.

[Visitor] Willette, This is by far the BEST CS I've ever had in anything I've bought from anyone. This WILL be posted on the forums i belong to. I can not thanks you enough for assisting me as fast as you did. thank you and have a GREAT day.

[Willette] Thank you.

The operator has ended the chat. Thanks for contacting us.
Title: Re: HB CS department...1st time
Post by: newkid4si on September 26, 2013, 09:42:55 PM: I have also talked with Willette in CS. Similar to Tom, I experienced outstanding service.
HB is truly blessed to have employees like this. HB Greg has set the bar pretty high, but he is not alone.
Thanks to all in the service department.

Mike
Title: Re: HB CS department...1st time
Post by: navionic on September 27, 2013, 02:50:19 PM: I subscribe to all the above. Special thanks to Jennifer. Excellent service, great staff.
Title: Re: HB CS department...1st time
Post by: calli1 on September 28, 2013, 10:23:00 AM: At Hummibird, you are talking to folks you can understand and they will help you til the end. GREAT Folks, GREAT Company !!!!!