Humminbird Side Imaging Forums

Side Imaging Forums => 997c SI, 998c SI & 999ci HD SI => Topic started by: Wylezalek on February 12, 2012, 10:07:40 AM

Title: Can´t register my new 998c
Post by: Wylezalek on February 12, 2012, 10:07:40 AM

Hello Mr Greg,

I can´t register my new 998c.
I login in humminbird.com. Next I go to "register a product". Then I type my SN an the purchase date.

Then i click "add item"

The result is:  There is a problem adding your item. Please contact customer service.

What i doing wrong?

Best Regards
Peter

Title: Re: Can´t register my new 998c
Post by: sonar2000 on February 12, 2012, 10:30:28 AM

Peter, nothing wrong from you.  I would do as suggested and contact the suppoort group.
Recently some web changes have affected the registration program..
They will be better off to help you..

Chuck

Title: Re: Can´t register my new 998c
Post by: Wylezalek on February 12, 2012, 10:36:26 AM

Thank you very much!

Title: Re: Can´t register my new 998c
Post by: Humminbird_Greg on February 13, 2012, 01:26:04 PM

Although the web site is going through an update I would first make sure that you are correctly entering in the serial number of your unit first.  Don’t forget to add that dash mark!

Title: Re: Can´t register my new 998c
Post by: Humminbird_Greg on February 13, 2012, 04:04:32 PM

Quote from: Mudlure on February 13, 2012, 01:35:07 PM

Why cant they tell you the serial number is in the wrong format? 
Why call customer support to have them tell you that..

Muddy......

My guess is because the people that made the web site are not the same ones who have to answer the phone calls from the Customers!   >:D  LOL!