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Author Topic: helix 7 ice gen 4 wont take update  (Read 3084 times)

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Offline D S

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helix 7 ice gen 4 wont take update
« on: February 24, 2023, 11:01:15 AM »
got a new ice 7 tried to update software to newest version the machine will only encrypt the card when i put it in ???
it  doesn't see the update...... i have tried numerous formatted blank cards of various sizes just to make sure it wasnt the card or size of card ....anyone have a suggestion?
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stgr

Offline rnvinc

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Re: helix 7 ice gen 4 wont take update
« Reply #1 on: February 24, 2023, 06:47:13 PM »
Try in this order  ...

Format the card  ...
Insert the card into HELIX and let Encrypt folder to be created on the SD Card  ...
Download the update from the Humminbird website onto the SD Card  ...
Insert SD Card into HELIX  ...
Follow prompts  ...

SD Card must be 32gb or less  ... and make sure the download is for your specific unit model  ...

Rickie
« Last Edit: February 24, 2023, 06:48:32 PM by rnvinc »
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Offline D S

  • Full Member
  • ***
  • Joined: Jun 2011
  • Location: saskatchewan canada
  • Posts: 231
  • Unit(s): 1198 ,798hd , ipilot link and 360tm
  • Software: 7.5
  • Accessories: HDSI reefmaster Dr Depth autocharts pro
Re: helix 7 ice gen 4 wont take update
« Reply #2 on: March 06, 2023, 09:15:27 AM »
tried with two different cards no luck??
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stgr

Offline rnvinc

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  • Location: Western KY
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  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: helix 7 ice gen 4 wont take update
« Reply #3 on: March 06, 2023, 08:03:06 PM »
If you also tried the order that I listed above with no success call Humminbird  ...

1-800-633-1468

Rickie
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