had a issue in reference the metal bracket on my transducer. went to HB and signed in and a chat window popped up. What can you but thx. This took all of 5 minutes and my 4 day weekend can be spent fishing instead having my unit down. (will only fish the spotsi know and GO slow though)
[Visitor] 898c HD SI transducer mount did not release the transducer this morning after striking an object. popped the whole mount off. Have reinstalled but should I stretch the metal bracket some or send it in?
[Willette] Hello, this is Willette, thanks for visiting Humminbird.com how may I help you?
[Willette] The bracket will need to be replaced.
[Willette] Is your unit still under warranty?
[Visitor] Yes just purchased 9-6-13. has been reg. and on file. What if the transducer is messed up after popping off?
[Willette] As long as there is no physical damage to the transducer or cable it should be fine.
[Visitor] I will test the tx in the morning and remove the bracket to send in. Do I need a # to place in the box with it or how does this work
[Willette] Sir, we can go ahead and send you the bracket--I just need your name, address, phone number and email address.
[Visitor] Tom xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[Willette] The order confirmation number is 6449xxx.
[Visitor] Willette, This is by far the BEST CS I've ever had in anything I've bought from anyone. This WILL be posted on the forums i belong to. I can not thanks you enough for assisting me as fast as you did. thank you and have a GREAT day.
[Willette] Thank you.
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