i bought a 798ci si the other day. I registered it on the website, downloaded the HB PC stuff, and tried to search for updates. When I opened the HB PC none of my info (model#, softwear version, etc.) was listed. I tried to use the tool for searching for updates. It said my model was unknown, and I was unable to add the information. It seems like my info did not get transferred to the HB PC. I am not overly computer-savvy. I probably missed something basic. I appreciate the help. Sam