Author Topic: Onix 8 network configuration failed  (Read 2365 times)

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Offline wconn1979

  • Newbie
  • *
  • Joined: Jan 2010
  • Posts: 12
  • Home waters: Toledo Bend/Sam Rayburn
  • Unit(s): 997c, Onix 8, Helix 10 G2n Mega SI GPS
  • Software: latest
  • Accessories: AS-360
Onix 8 network configuration failed
« on: May 12, 2015, 10:41:37 AM »
I have a new onix 8 sw ver 2.3.  Directly connected via ethernet cable to tm mounted 360. HB support instructed me to go to configure new network -> Sync network to get the unit to recognize the 360 transducer.  A few minutes into the network sync i get the message network configuration failed.  Does anyone have any experience with this issue?  The support number is busy right now.


Offline wconn1979

  • Newbie
  • *
  • Joined: Jan 2010
  • Posts: 12
  • Home waters: Toledo Bend/Sam Rayburn
  • Unit(s): 997c, Onix 8, Helix 10 G2n Mega SI GPS
  • Software: latest
  • Accessories: AS-360
Re: Onix 8 network configuration failed
« Reply #1 on: May 13, 2015, 06:43:04 PM »
Well after troubleshooting with support on the phone again it was decided that I had adefective unit.  I called the dealer I bought it from and he gave me a brand new unit in exchange.  Once I had the new unit installed the onix recognized the 360 so we are golden now.  I took it on the lake today but the weather made it hard to get much graph time in with it.  Hope the wind slacks off some soon. 


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