Topic: Autochart Zero Line Card Issue

[onthewater102]

I have autochart pro but I messed up the files in the LkMaster folder on the card and now my charts won't display on my headunit. Is there a way to reset the card to default using the program or a download available to reset the card? I know you can purchase the program via download so I'm hoping there is a way to access it through support. My license is registered. The HB website is such a pain to navigate around in I'm having no luck digging and customer service is so slow to respond I'm just getting frustrated and hoping someone knows of an easy solution. Worst part is I know it was something I did to mess this up.

That's what I get for playing around with this stuff while exhausted...thank you in advance for anyone able to help. I really don't  think it should require dishing out $100 on a new card.

-Ken

[rnvinc]

I think the Zero Line card has to be sent to HB for re-formatting  ...

Did you call the HB customer service number  ...??

1-800-633-1468

Rickie

[onthewater102]

Last few times I tried calling I was on hold for 30 minutes + and I can't be doing that when I'm at my new job.

[rnvinc]

Last few times I tried calling I was on hold for 30 minutes + and I can't be doing that when I'm at my new job.

I do understand being on hold is frustrating  ...

Please try again  ... (Monday is their busiest day at customer service so avoid that day)  ... .

Rickie

[onthewater102]

If my responsiveness to my clients were as bad as theirs I'd be out of business by the end of the year. This isn't an usually high volume, it is a company that doesn't value their customers enough to put in place an adequately staffed service department. Going on 48 hours and still no reply to my email. Unreal.