I was able to download on my old desktop computer and get the update but the laptop...no such luck. Everything was working fine on the laptop until I downloaded the 4.1 . I really do not know what I have done if anything. I will work on this once home from work. I'm at a loss at this point. All of my backup program softwares are on this computer and now I can't find them or have them moved. Sometimes...I wonder if all of this is worth the trouble with computers and all. When things are going good...they are but when they are not, I's ready to go back to paper...lol!!