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Author Topic: 899ci HD SI Issues  (Read 2712 times)

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Offline Bayou Basser

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  • Joined: Jan 2014
  • Location: West Monroe, LA
  • Posts: 82
  • Unit(s): 899ci HD SI, Helix 5 SI
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899ci HD SI Issues
« on: January 22, 2015, 04:52:11 PM »
The warranty is about to expire on my unit.  So is it true that 899 units have hardware and software issues that need to be corrected.  One thing I have noticed is when I reduce scroll speed below level 5 the DI view becomes washed out.  I've also read where HB will send you a prepaid shipping label.  I need some sound advice here.

Thanks, BB
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Offline sonar2000

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  • Joined: May 2009
  • Location: Kerr Lake NC
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Re: 899ci HD SI Issues
« Reply #1 on: January 22, 2015, 05:38:17 PM »
Call HB customer support and they can help with a prepaid shipping label..  Chuck
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Offline Bayou Basser

  • Jr. Member
  • **
  • Joined: Jan 2014
  • Location: West Monroe, LA
  • Posts: 82
  • Unit(s): 899ci HD SI, Helix 5 SI
  • Software: 7.650, 7.730
  • Accessories: None
Re: 899ci HD SI Issues
« Reply #2 on: January 22, 2015, 06:37:44 PM »
Thanks a lot Chuck, I'll do that tomorrow.

BB
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Offline Bayou Basser

  • Jr. Member
  • **
  • Joined: Jan 2014
  • Location: West Monroe, LA
  • Posts: 82
  • Unit(s): 899ci HD SI, Helix 5 SI
  • Software: 7.650, 7.730
  • Accessories: None
Re: 899ci HD SI Issues
« Reply #3 on: January 23, 2015, 03:41:24 PM »
The unit is on it's way to HB.  CS e-mailed a prepaid Fedex label.  They were great!!.

BB
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