Humminbird Side Imaging Forums
General => General Discussion => Topic started by: calli1 on September 11, 2013, 11:26:53 PM
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I just had to pass along credit where and when credit is due. We have WAY TO MUCH negativity in the world today. I am a very recent purchaser of a new 898 C HD SI unit for the bow / trolling motor on my boat to be able to link to my already Humminbird 1198 unit together via etherneting. I encountered a few small problems at the very beginning and before my new unit could get wet to find me bass, it had to make a quick trip via FedEx back to Eufaula Alabama to the Humminbird plant. The customer service folks, tech folks, repair dept folks, shipping folks there starting last Friday ( Sept 6th ) through this week (Sept 9th -12th ) have gone above and beyond their call of duty to help me out. I returned my new unit ( 898 ) on Monday morning departing my town that afternoon via FedEx with Humminbird supplying my return shipment to them. My unit arrived in Eufaula mid-morning Wednesday ( Sept 11th ) and has been fixed same day, in shipment and returned to me by the end of the day on Thursday ( Sept 12th ). FOLKS.....AS THE OLD SAYING GOES...."IT DON'T GET NO BETTER THAN THAT" !!!!! My hats off to A L L involved to get me going again. So...being nice to others, having trust in their ability and not really worrying about something that you really can't control will help make for better days. Thank You Humminbird....and GREG also for taking good care of this Humminbird fan. Now, it's time to look for the bass and set the hook a few times...... :-)
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I like this kind of post...
Rickie
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Thanks for the accolades Calli1… but it turns out that I really didn’t do that much after all. Your unit would have gotten fixed and shipped back the same day without me sticking my nose in there. Dawn in our Customer Resource Center already had a note in to try and turn it around the same day (we try to do this for all units). Beth in the Service area was looking out for your unit and as it turns out; Osie, one of our Service Techs, would have gotten it done yesterday and have it back in shipping anyways – all I did was stand around and watch! This group of folks really do work hard to take care of our Customer’s needs and that’s not just a line of fertilizer. I need to also give a shout out to our Quality folks who immediately audited for the problem you reported to me about the thumbscrew.
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Unit back on the boat...tested and ready to find me some fish. Thanks again for all of you at Humminbird Eufaula Alabama for getting me going...... :-)