Author Topic: G4n triplog issues...  (Read 2014 times)

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Offline Sykes

  • Newbie
  • *
  • Joined: May 2021
  • Location: Norfolk, United Kingdom
  • Posts: 3
  • Unit(s): Helix 10 msi+ gps g4n
  • Software: 2.440
  • Accessories: None
G4n triplog issues...
« on: May 17, 2021, 08:42:20 AM »
Hi all. I'm a newbie to this forum and look forward to learning how to get the best from my Helix 10msi+g4n by reading through previous threads, but I have one problem that I hope someone can answer, I can't find a way to reset my triplog! I have the triplog displayed in the boxes view but when I go to the reset triplog tab it doesn't give me the yes/no option box. When I first got the unit I had it on a battery in the house in simulation mode to familiarise myself with it and the yes/no box was there, but since updating to 2.440 and using in normal mode on my boat the yes/no box has disappeared (in normal and simulation modes). Am I missing something here, do I have to have something else attached for this feature to work? Thanks in advance for your thoughts...


Offline rnvinc

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  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 4329
  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: G4n triplog issues...
« Reply #1 on: May 17, 2021, 09:20:44 PM »
After setting one of the readout boxes to Triplog - the Triplog reset is under the Setup tab (User Mode “Custom” may need to be selected first - also under the Setup tab)  ...

Rickie

Offline rnvinc

  • Hero Member
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  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 4329
  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: G4n triplog issues...
« Reply #2 on: May 17, 2021, 09:21:27 PM »
Try Restore Defaults also  ...

Rickie

Offline Sykes

  • Newbie
  • *
  • Joined: May 2021
  • Location: Norfolk, United Kingdom
  • Posts: 3
  • Unit(s): Helix 10 msi+ gps g4n
  • Software: 2.440
  • Accessories: None
Re: G4n triplog issues...
« Reply #3 on: May 18, 2021, 04:09:33 AM »
Hi Rickie. I've done those things but nothing seems to work. When I press the right cursor on the "reset triplog" tab I don't get the "yes/no" option, it's even disappeared in simulation mode. It was there in simulation mode before I updated the unit to 2.440 so I'm wondering if the update is the problem. As an aside, since the update, the Di enhance sensitivity and contrast boxes have changed from two separate sliders into one, both settings still work if I cursor up/down and select but there's only one slider! CHMRTD

Offline rnvinc

  • Hero Member
  • *****
  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 4329
  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: G4n triplog issues...
« Reply #4 on: May 18, 2021, 05:06:52 PM »
Call HB and report the Triplog issue  ... they may not even have the first report of this yet as few use the Triplog feature  ...

1-800-633-1468

Rickie

Offline Sykes

  • Newbie
  • *
  • Joined: May 2021
  • Location: Norfolk, United Kingdom
  • Posts: 3
  • Unit(s): Helix 10 msi+ gps g4n
  • Software: 2.440
  • Accessories: None
Re: G4n triplog issues...
« Reply #5 on: May 18, 2021, 06:21:18 PM »
I'm in the UK so it'll have to be an email, I'll post the outcome, thanks for the advice...


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