Author Topic: Can't link up units to ethernet Hub  (Read 1873 times)

0 Members and 1 Guest are viewing this topic.

Offline CSThao

  • Newbie
  • *
  • Joined: May 2016
  • Location: Saint Paul, Minnesota
  • Posts: 6
  • Unit(s): Helix 9 SI
Can't link up units to ethernet Hub
« on: May 09, 2021, 09:11:29 PM »
Hello Guys,

So I recently bought an Ethernet unit along with all the cables required. Once I finished the installation, for some reason I can't seem to get one of my helix 9 units to show the network tab. I've tried resetting to default, unplugging the cables and plugging it back on, etc. Both my units are the KVD helix 9 models. Am I doing something wrong?


Offline rnvinc

  • Hero Member
  • *****
  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 4329
  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: Can't link up units to ethernet Hub
« Reply #1 on: May 09, 2021, 11:01:25 PM »
There are reports of specific ports may not work  ...

Try moving the connection to a different port on the AS ETH 5XPG  ...

Rickie

Offline CSThao

  • Newbie
  • *
  • Joined: May 2016
  • Location: Saint Paul, Minnesota
  • Posts: 6
  • Unit(s): Helix 9 SI
Re: Can't link up units to ethernet Hub
« Reply #2 on: May 10, 2021, 05:43:08 PM »
Yeah, I've tried all ports and still have the same issue. It's probably not the port from the hub that's an issue here I think.  Because no matter what port the cables are in, I test them on both units. One is showing the network tab while the other isn't. I have a feeling its the Helix unit that's faulty, however its out of the warranty considering its a first gen unit. Does anyone else have other ideas what the problem could be?

Offline CSThao

  • Newbie
  • *
  • Joined: May 2016
  • Location: Saint Paul, Minnesota
  • Posts: 6
  • Unit(s): Helix 9 SI
Re: Can't link up units to ethernet Hub
« Reply #3 on: May 10, 2021, 06:48:32 PM »
Just a little update, I just realized that if I'm just using 2 units I wouldn't need to use the ethernet hub. However, after doing a direct link from unit to unit, it still came out with the same outcome. One unit has the network tab and the other doesn't.

Offline rnvinc

  • Hero Member
  • *****
  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 4329
  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: Can't link up units to ethernet Hub
« Reply #4 on: May 10, 2021, 10:18:54 PM »
Have you tried Restore Defaults  ...??

Have you updated the software  ... ??

Rickie

Offline CSThao

  • Newbie
  • *
  • Joined: May 2016
  • Location: Saint Paul, Minnesota
  • Posts: 6
  • Unit(s): Helix 9 SI
Re: Can't link up units to ethernet Hub
« Reply #5 on: May 10, 2021, 11:19:06 PM »
Yeah, I tried pretty much everything.  Suggestions I read up on other forums, etc. The last version for 1st gen was back in February 2019. Resetting to default did nothing. I'm at a lost of what else I can do.

Offline rnvinc

  • Hero Member
  • *****
  • Joined: Nov 2009
  • Location: Western KY
  • Posts: 4329
  • Unit(s): 1197c SI Combo, SOLIX G2 MSI
  • Software: Dependent on whim
  • Accessories: AS GRHA, MEGA 360, LowBird LSS 1 & 2
Re: Can't link up units to ethernet Hub
« Reply #6 on: May 11, 2021, 09:46:38 PM »
You mentioned the AS ETH 5XPG in the OP - this means you should have at least 2 Ethernet cables  ...

Try the other one direct connected between the units  ...

Rickie


Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo

 

Related Topics

  Subject / Started by Replies Last post
7 Replies
7315 Views
Last post March 20, 2012, 02:17:18 PM
by Gattlin
7 Replies
7683 Views
Last post July 14, 2011, 01:57:14 AM
by Roddy
2 Replies
3542 Views
Last post September 20, 2011, 09:42:37 PM
by knorstu
8 Replies
5182 Views
Last post February 06, 2013, 01:27:24 PM
by didier74
9 Replies
10073 Views
Last post March 13, 2013, 08:51:49 PM
by freezerfiller
2 Replies
2573 Views
Last post February 26, 2014, 02:19:18 PM
by castle rock clown
3 Replies
4035 Views
Last post July 30, 2015, 11:22:29 AM
by tjstalb
7 Replies
6317 Views
Last post January 21, 2018, 11:31:39 AM
by suvowner


SimplePortal 2.3.3 © 2008-2010, SimplePortal