Topic: Saved track

[wis bob]

We to a new lake last week after fishing I turned my 898 si off the next day I saved the track but it did not save it over the lake the lake I fished is in the top right of the picture can I move it over the lake and what happend?
thanks bob

[Humminbird_Greg]

Sure you powered the unit off?  It looks like someone took your 898 for a trip around West Plum Lake and back again.

[wis bob]

Snapshot

[Roddy]

Wisbob, I would try to reset the unit and then update the unit. If that does not work pack it off to HB for a rehab.
Keep us posted on the progress!
Roddy

[wis bob]

Thanks for the reply I did update the unit I think that is were the issue is.
I am waiting for a email reply please nobody get me wrong the unit when it is working is great even with the issues I found a crib I didn't know about I found it on the side imaging
with out that I would have never found it.
Waiting for a email from HB what they want to do to solve the issue.

[Roddy]

wis bob, Good find, was Jimmy Hoffa in it?  Roddy

[Humminbird_Greg]

Bob,
So far you are the only one that I have heard of that has reported this problem.  If it were a software or design issue I think that we would have heard more about this by now.  So far we have not been able to reproduce it.

Did you follow my suggestion and test your unit on someone else’s boat? 
Have you contacted the Humminbird Customer Resource folks about getting your unit and GPS Receiver in to be tested?

[Humminbird_Greg]

And that is why you should call the folks in our Humminbird Customer Resource Center and speak to them about it Bob.  1-800-633-1468

Just because someone here could not duplicate the problem you have seen does not mean that it does not exist, but it does mean that our Engineers cannot fix it.  They cannot diagnose what they cannot duplicate or cannot see.  It could be a unique problem with your unit so be sure to tell the CRC folks what we have tried.  Give them a chance to resolve this Bob.

[wis bob]

I didn't call them I sent a request from HB website but I will call them.
Thanks for all your help.

[wis bob]

Snapshot

[Humminbird_Greg]

Direct e-mail me your name and a phone number Bob and I will get someone to call you.

[sonar2000]

Greg, speak to some one there in customer serevice.  It should not have to take emails and calls from you to get service...
You are having to intervene too much..
Chuck

[wis bob]

HB emailed me to send it in.
Thanks.

[Humminbird_Greg]

Greg, speak to some one there in customer serevice.  It should not have to take emails and calls from you to get service...
You are having to intervene too much..
Chuck

Chuck, considering the number or phone calls and e-mails we receive on a daily basis: I don’t intervene much at all.  Wis Bob and I have been in contact via e-mail (though I did not realize it was him…) about his problem for a while  so I did not want to let it go until I knew he was taken care of.  All I did was send an e-mail to the last Rep that he spoke to as he mentioned my name to her earlier that day.  She called and asked me about the problem he was having but I did not recognize his name (I did not know his real name until he sent it to me).  Once I got his name I realized who he was and forwarded all the information I had to her so that they could see what could be done.  Part of my concern is the disconnections that he has had as well as the wait to answer the phone.  I know that we have had several CRC folks out due to medical issues as well as vacations but thought that we were doing better than what he has reported.  As a Humminbird employee I expect better for our Customers and simply do what I can to improve it.

I guess the sky is falling again... 

[wis bob]

Greg has been doing a great job this is difficult to diagnose if it not a common issue Greg had me try thing to eliminate issues before sending it in.
I am impressed how quick he was to reply it took time to eliminate issues and for me to get back to him he stayed right with me and came to the point it needed to be sent it.
Everyone in customer service need to be as good a Greg has been.
Bob

[sonar2000]

I agree with bob, Greg helps a lot. However customer support has a job to do and they need to do it as well. It is not gregs responsibility to man the phones. if support has manpower issues dont download it on gregs shoulders.
As a company they (HB) need to staff appropiately.

Greg has enough to do as it is..

Chuck

[wis bob]

Well got the unit back from HB last week and they replaced the transducer seem to correct the issues but one issue was the north up indicator it points north all the time and they didn't fix it is their something to reset it or am I missing something?

[Humminbird_Greg]

Look at the Chart Orientation menu and see if it is set to the North-Up setting.