Humminbird Side Imaging Forums

Side Imaging Forums => Helix Series Units => Topic started by: Nim713 on June 11, 2019, 11:20:02 PM

Title: Helix 7 SI G2N not updating
Post by: Nim713 on June 11, 2019, 11:20:02 PM
I recently received a Helix 7 SI gps g2n and the software version is 1.6. When I try to update to 2.0 it says updating software but just reboots and it still has the 1.6 version. Do I need to update to 1.9 before the 2.0?
Title: Re: Helix 7 SI G2N not updating
Post by: ezfishn on June 12, 2019, 01:19:57 PM
Have you confirmed that you clicked the correct model on the Humminbird website?  The G2 and G2N models are next to each other and is sometimes an issue.  The saved file name should include G2N in it.  Should not have to update to 1.9 before 2.0 version. 
Title: Re: Helix 7 SI G2N not updating
Post by: Nim713 on June 12, 2019, 08:11:27 PM
Yeah, I was definitely installing the right version.  I even downloaded it again to a different card and no success.
Title: Re: Helix 7 SI G2N not updating
Post by: ezfishn on June 13, 2019, 01:29:06 PM
Although not necessary, if you have the software prior to 2.0, then you can update to it to verify it will update and then try with the 2.0 again.  If that doesn't work, then probably should contact HB.  (be sure to reset defaults before and after updates)
Title: Re: Helix 7 SI G2N not updating
Post by: Nim713 on June 16, 2019, 11:36:38 PM
Is there anywhere I can find the 1.9 update. Humminbird just has the 2.0.
Title: Re: Helix 7 SI G2N not updating
Post by: ezfishn on June 17, 2019, 10:41:56 AM
If you haven't saved any of the prior versions, then maybe someone could send it to you.  If not, then should contact HB about the problem with updating with 2.0.  Sometimes they will send you a prior version if there is a known problem with the current software update.
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