Author Topic: Humminbird customer service  (Read 3443 times)

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Offline Double Digit

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Humminbird customer service
« on: October 18, 2011, 09:57:18 PM »
Hey everybody,
 I bought my 998  the end of march and have used it all summer.Ive had a problem with the left side image sometimes it works great then sometimes the left image is half blacked out.I have adjusted the transducer angle up down and all over trying to get the best image possable.I have found a "sweet spot" where it is working the best it has.I get 2d sonar at full throttle and my side image pictures are looking great but still the left side is fine 1minute and half blacked out the next.So i finally decided to send humminbird an email.I gotta tell you i couldn't be more pleased with their customer service.They answered me back the next day, they were very nice and told me that they think it might be a bad transducer.They asked me to give them my shipping address and today the shipped out a new transducer no questions asked.So i just wanted to take a few to give Humminbirds customer service a HUGE shout out.Hopefully the new transducer will do the trick......


Offline sonar2000

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Re: Humminbird customer service
« Reply #1 on: October 19, 2011, 10:13:42 AM »
Now this is indeed customer service.  Keep up the good work HB.
Chuck


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