Author Topic: Repair Notification?  (Read 3644 times)

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Offline SkeeterMatt

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Repair Notification?
« on: October 24, 2011, 07:07:30 PM »
I sent my 998 in for repairs last week. Will Humminbird contact me with the repair info and return shipping info or should I just watch for the FED-EX man everyday?


Offline Humminbird_Greg

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Re: Repair Notification?
« Reply #1 on: October 25, 2011, 09:54:42 AM »
SkeeterMatt,
If the Customer requests this and gives us a valid e-mail address; then they will get an auto-message when it gets shipped.  I knew that we did this but was curious as to how the whole thing happens, so I called and spoke to one of our CRC Reps.  If the e-mail address under your profile is correct then you should be getting the message as I called our Customer Resource folks and requested it for you.  If that is not your correct e-mail address then please call them at 1-800-633-1468 and have them change it in our system records so that you will get the shipping message.

« Last Edit: October 25, 2011, 12:27:31 PM by sonar2000 »
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline SkeeterMatt

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Re: Repair Notification?
« Reply #2 on: October 25, 2011, 10:22:04 AM »
Thank you very much Greg ! I really appreciate you doing that . :)

Offline Humminbird_Greg

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Re: Repair Notification?
« Reply #3 on: October 25, 2011, 12:41:29 PM »
No problem SkeeterMatt.  I actually learned how that all worked – now if I actually remember it is another story…
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline SkeeterMatt

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Re: Repair Notification?
« Reply #4 on: October 27, 2011, 11:03:42 AM »
I got my shipping confirmation with a tracking number last night. It should arrive tomorrow. They didn't say what was wrong with it though.

Thanks again for helping me out Greg! ;D


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