Humminbird Side Imaging Forums

General => General Discussion => Topic started by: SkeeterMatt on October 24, 2011, 07:07:30 PM

Title: Repair Notification?
Post by: SkeeterMatt on October 24, 2011, 07:07:30 PM

I sent my 998 in for repairs last week. Will Humminbird contact me with the repair info and return shipping info or should I just watch for the FED-EX man everyday?

Title: Re: Repair Notification?
Post by: Humminbird_Greg on October 25, 2011, 09:54:42 AM

SkeeterMatt,
If the Customer requests this and gives us a valid e-mail address; then they will get an auto-message when it gets shipped.  I knew that we did this but was curious as to how the whole thing happens, so I called and spoke to one of our CRC Reps.  If the e-mail address under your profile is correct then you should be getting the message as I called our Customer Resource folks and requested it for you.  If that is not your correct e-mail address then please call them at 1-800-633-1468 and have them change it in our system records so that you will get the shipping message.

Title: Re: Repair Notification?
Post by: SkeeterMatt on October 25, 2011, 10:22:04 AM

Thank you very much Greg ! I really appreciate you doing that . :)

Title: Re: Repair Notification?
Post by: Humminbird_Greg on October 25, 2011, 12:41:29 PM

No problem SkeeterMatt.  I actually learned how that all worked – now if I actually remember it is another story…

Title: Re: Repair Notification?
Post by: SkeeterMatt on October 27, 2011, 11:03:42 AM

I got my shipping confirmation with a tracking number last night. It should arrive tomorrow. They didn't say what was wrong with it though.

Thanks again for helping me out Greg! ;D