Author Topic: Black screen in SI and DI  (Read 10576 times)

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Offline etmci

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  • Location: Near DuBois PA
  • Posts: 3
  • Unit(s): Helix 7 SI
Black screen in SI and DI
« on: September 11, 2016, 10:15:24 PM »
I have a new Helix 7 SI/GPS. Today is the 4th time I have had it out on the water. I can not get anything but a black screen with SI and DI. I have tried using all the frequency choices and have no luck. My sonar view is questionable but I have at least gotten it to function. Does anyone have any suggestions for any thing I might be doing wrong? My transducer mount is good from the info I have looked at online so I don't think that is the problem.


Offline Bob B

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Re: Black screen in SI and DI
« Reply #1 on: September 11, 2016, 10:55:48 PM »
Make sure the transducer selection hasn't accidentally been changed......or the SI sensitivity isn't turned way down ....   Resetting defaults would do that for you.

If that doesn't correct it give Humminbird a call.
**Looking for the one that makes it all worthwhile**

Offline etmci

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  • Location: Near DuBois PA
  • Posts: 3
  • Unit(s): Helix 7 SI
Re: Black screen in SI and DI
« Reply #2 on: September 13, 2016, 06:05:53 PM »
Thanks for the reply Bob. I talked with customer service yesterday. Surprisingly no hassle. That almost shocked me. They emailed me a FedEx label and it got boxed up and sent back today. That's very good customer service in my mind.  :)

Offline Bob B

  • Hero Member
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  • Joined: Oct 2010
  • Location: Creve Coeur, Il
  • Posts: 1568
  • Unit(s): 1197c si, 1198c si
  • Software: 6.310, 6.490
Re: Black screen in SI and DI
« Reply #3 on: September 13, 2016, 06:11:02 PM »
Their turn around time is pretty quick ....They'll get you fixed up.
**Looking for the one that makes it all worthwhile**

Offline Wrl2005

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  • Location: South Dakota
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Re: Black screen in SI and DI
« Reply #4 on: September 13, 2016, 06:31:18 PM »
I'm having the same issues with my 899 si. Interested to see what they come up with

Offline etmci

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  • Location: Near DuBois PA
  • Posts: 3
  • Unit(s): Helix 7 SI
Re: Black screen in SI and DI
« Reply #5 on: September 23, 2016, 07:07:39 PM »
Got my unit back from Humminbird. They replaced the transponder so something must have been wrong with it. I got everything reinstalled and ready to go. The problem now is that the PA Fish Commission is draining my favorite local lake so I'll have to plan a road trip. Those can be more fun anyhow so I'm not complaining. I'll get it tested and update my post here. My thanks again to Humminbird for their quick response and great customer support.


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