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797c2 SI - Interlink- 997c SI

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bruyle:
Updated 797c2SI to 5.450, received message "The software on this 797 is not compatible with software of connected interlink.  You must upgrade the other unit to use the interlink" 

At same time updated 997CSI to 6.300, not knowing that both units must have the same upgrade version to interlink.  HB Customer Service provided software to reduce 997 to 5.840.  Installed 5.840 and everything appears OK with 997, except accessory menu does not recognize the interlink. 

Is there a fix for these issues?

Humminbird_Greg:
Welcome to the Humminbird Side Imaging Forums bruyle.

You may have to go back and reset the InterLink but first try something easier: try switching which port the units are plugged into on the InterLink.

If that does not help you should try resetting the InterLink using this procedure:
http://www.humminbird.com/Category/Support/FAQ/InterlinkChangeOutsideNetwork/

bruyle:
Greg, where would I find the interlink menu on the 997? Unable to find any reference to the interlink within the menu.

The status screen says the it is unconnected on both units.  No acknowledgement of the interlink on either unit accessory tab.

Tried changing the ports, no change.

Humminbird_Greg:
bruyle,
Unless the 997 unit recognizes the InterLink as connected it will not show any InterLink related menus or data.

Did you try swapping the cables around?
Have you tried to reset the InterLink yet?

bruyle:
Swapped the portals and had no change.

In the link you sent it says to go into the interlink menu.  There is no interlink menu on the unit.

Have had no interlink menu since the original updates were made.

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