Author Topic: 798 ci si update from sd will not start.  (Read 11383 times)

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Offline silvebuddy

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798 ci si update from sd will not start.
« on: June 24, 2012, 01:02:35 AM »
Hello,

I have been trying to update my unit (798 ci si) with sd card and it won't find the bin file I have on the card. I downloaded the bin from my account on the hb site so I know it is the right one. I restored defaults on  my unit and then insert card and nothing happens. I even try to reboot with card in and still nothing. I have e-mailed support but probably wont hear back from them for a while.   Any one else have this issue? Should I send unit to hb and have it fixed/replaced? The unit functions fine with the 5.84 software it has now but I would like to get the software current.


Offline sonar2000

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Re: 798 ci si update from sd will not start.
« Reply #1 on: June 24, 2012, 04:35:32 PM »
I would not send it in yet. Check your update sd card and make sure there is no other files on the card. including waypoints.
Make sure there are no other units connected.
Restore default, power off, power on and then insert sd card.

Let us know what happens.

Chuck

Offline George

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Re: 798 ci si update from sd will not start.
« Reply #2 on: June 24, 2012, 04:45:26 PM »
silvebuddy

Make sure that you have no other updates on you SD card, I use the cheapest SD card I could find and use it only for updates.

We normally have the current updates on this site: the latest on this site for 798C is d00e412da8e04a978c91b8d47386e61d.bin 

>>>  http://forums.sideimagingsoft.com/index.php?action=downloads;cat=7  <<<

If your unit has the latest version it will not make an update change.  What is your current version?

George

George

Offline silvebuddy

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Re: 798 ci si update from sd will not start.
« Reply #3 on: June 24, 2012, 05:12:27 PM »
Have tried default, pwr down, pwr up and then insert card, didn't work
Nothing else on sd card have formatted it also.
current version on unit is 5.84 was trying to go to 6.350

My situation has gotten much worse, I was jacking around with bootstrap mode by holding view and pwr buttons and it's stuck in it now and can't get it out. I have just order an as-pc3 cable and will attempt a miracle when it arrives. If that fails looks like I will have to send it in for repair or take a hammer to it!


Offline silvebuddy

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Re: 798 ci si update from sd will not start.
« Reply #4 on: June 24, 2012, 05:18:35 PM »
What kind of turn around should i expect f I have to send it in?

Offline babarosa

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Re: 798 ci si update from sd will not start.
« Reply #5 on: June 24, 2012, 06:56:33 PM »
mine won't update either, never had trouble before.

Offline silvebuddy

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Re: 798 ci si update from sd will not start.
« Reply #6 on: June 24, 2012, 07:46:19 PM »
Take my advice DO NOT FIDDLE WITH BOOTSTRAP MODE. It will get stuck and you can't get out of it.

Offline Humminbird_Greg

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Re: 798 ci si update from sd will not start.
« Reply #7 on: June 25, 2012, 01:06:21 PM »
The average turn around time for units has been less than three days in the shop last time I checked (less than a month ago).  It all depends on how many units we get in versus how many Employees are on vacation – yes, by law we have to let them have their vacation…

Just in case the wrong software file got loaded on the web site (it has happened before): could each of you send me a direct e-mail requesting the current software download file for your Humminbird?  Be sure to include the complete model name of your unit.  I will send you a link back to be able to download the file.

Oh, when you formatted the memory card; did you do a full format or just a quick format?  Try the full format if you did not do so.  Also make sure that if you used an SDHC memory card, that the card reader and formatting software were for an SDHC memory card.  Typically 2GB and larger memory cards are SDHC’s.
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline TR185KY

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Re: 798 ci si update from sd will not start.
« Reply #8 on: June 25, 2012, 07:33:07 PM »
 :(My unit will not update to the new update, never had this happen before either.  Is there something wrong with the new update 6.350

Thanks for any help

Offline Humminbird_Greg

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Re: 798 ci si update from sd will not start.
« Reply #9 on: June 26, 2012, 11:11:04 AM »
Not that I know of.
What is the specific model Humminbird unit that you are trying to load the 6.350 software into?  I ask this because the 6.350 software has only been released for the 798c Si model units and your profile shows that you have the 898c Si and 788c models.  The current software for these is 6.180 and 6.300 respectively.
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline TR185KY

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Re: 798 ci si update from sd will not start.
« Reply #10 on: June 26, 2012, 02:58:30 PM »
I have the 798cI sI that showed the update 6.350 as new, I also have a 898c sI and that unit is up to date.  My 798cI sI has 5.480 now.

Offline sonar2000

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Re: 798 ci si update from sd will not start.
« Reply #11 on: June 26, 2012, 03:51:00 PM »
My registration shows the 798ci si as 6.300

Chuck

Offline Humminbird_Greg

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Re: 798 ci si update from sd will not start.
« Reply #12 on: June 26, 2012, 04:23:24 PM »
Something strange is going on here.  TR18185KY is the second one that reported registering a 798ci Si unit but their account shows the 6.350 software…  ???

Give Chuck a day or two and he should have the correct 6.300 software in the 798ci Si download section for you.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 798 ci si update from sd will not start.
« Reply #13 on: June 26, 2012, 08:26:36 PM »
The download for the 798 ci si at release 6.300 is in the downloads.
Let me know if you have any problems with it...
Chuck

Offline Humminbird_Greg

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Re: 798 ci si update from sd will not start.
« Reply #14 on: June 27, 2012, 02:47:48 PM »
The 798ci Si software update on the Humminbird web site has been fixed.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 798 ci si update from sd will not start.
« Reply #15 on: June 27, 2012, 06:59:20 PM »
Is 6.300 correct?
chuck

Offline Humminbird_Greg

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Re: 798 ci si update from sd will not start.
« Reply #16 on: June 28, 2012, 10:16:22 AM »
Is 6.300 correct?
chuck

Yes, 6.300 is correct for the 798ci Si units.

The 798c Si units have 6.350
The 798ci HD Si units have 6.250
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 798 ci si update from sd will not start.
« Reply #17 on: June 28, 2012, 12:13:34 PM »
At least this creates jobs for code writers.. ;D

Chuck

Offline silvebuddy

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Re: 798 ci si update from sd will not start.
« Reply #18 on: June 28, 2012, 04:10:12 PM »
Its fixed now ;D I had to use hb pc and usb cable. Just plugged in and updated unit. Did not use #9 program on bootstrap menu. Time to go catch a fish ;D ;D ;D ;D ;D

Offline sonar2000

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Re: 798 ci si update from sd will not start.
« Reply #19 on: June 28, 2012, 07:32:08 PM »
OK, but you have to show pictures both of the screen snapshot and of course the fish you caught..

Chuck


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