Author Topic: What the heck!!!!!  (Read 5659 times)

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Offline TRX

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What the heck!!!!!
« on: January 22, 2016, 12:22:31 AM »
Ok so at this point im PO'd. My 999 is nothing but issues. From day one the thing did not show fish and gave me crappy depth returns from my 2d puck. At first Chalked it up to my installation of my 2d puck in my hull.

I removed the puck and actually tested it while on the water Like HB says to do.

I never did get any fish returns. So just in case I damaged the ducer when I removed it I unpackaged a brand new 2d puck hooked it up to my Y cable and dropped it over board the boat. Still nothing as far as depth and fish.

Mind you Im in a body of water that i know very very well. I made sure all settings were on (fish Id and all 3 sized icons with no surface clutter and fish on very sensitive).  Still nothing.

I by passed my y cable and hooked the ds/ss ducer up to the unit and same thing crappy depth and no fish.

Now the experiment. I took my buddy's 997c and hooked it up to my ycable and low and behold a tonea fish and awesom depth return.

Next I tested the speed. I was getting good readings and fish at over 60mph with the 997c hooked up to my y cable thats attached to my in hull transducer and my ss/ds ducer on my jp.

Iv sent my 999 in for repair twice and they keep saying NOTHING is wrong with it even though it doesnt do crap.

The first image is the 997c and the second one is the 999. Im sitiing in the exact same spot being anchored down by my 8 foot poles.

I sent HB the picts and tjiey still say all is good. [URL=http://s1343.photobucket.com/user/timw11/media/20160109_105848_zpsjiayflwc.jpg.html]

« Last Edit: January 22, 2016, 12:29:54 AM by TRX »


Offline TRX

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Re: What the heck!!!!!
« Reply #1 on: January 22, 2016, 12:27:50 AM »
Whats my next step guys. Just keep sending it back??
« Last Edit: January 22, 2016, 12:31:09 AM by TRX »

Offline rnvinc

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Re: What the heck!!!!!
« Reply #2 on: January 22, 2016, 01:11:30 AM »
You have done some good troubleshooting already ... The 997 working fine on your xducer Setup is a good verification that points toward something with the head unit ...

You might try taking out any SD Cards and Restore Defaults ...

If that doesn't change anything ... Go under the Sonar tab and down to "Connected Transducer" and try the different choices to manipulate which transmitters are firing ...

Rickie

 
« Last Edit: January 22, 2016, 01:38:18 AM by rnvinc »

Offline TRX

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Re: What the heck!!!!!
« Reply #3 on: January 22, 2016, 01:15:13 AM »
I did all that and nothing. Somthin is up and they are not any help

Offline rnvinc

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Re: What the heck!!!!!
« Reply #4 on: January 22, 2016, 01:40:07 AM »
You might try removing the cables from the plastic cable collector and plug each cable directly into its respective socket ...

The only other option I know is to try your head unit on someone else's boat ...

If the problem persists ... It's the head unit ...
If the problem is fixed ... It's something in your boat setup ...

I do understand your frustration ... Troubleshooting is not fun sometimes ...

Rickie
« Last Edit: January 22, 2016, 01:44:15 AM by rnvinc »

Offline TRX

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Re: What the heck!!!!!
« Reply #5 on: January 22, 2016, 01:46:50 AM »
I did all that with the exception of trying it on another boat. Thats next. My question is why would the 997c work so good if it was my set up? Ima have a 998c tomorrow. Ill try that one too with my set up

Offline rnvinc

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Re: What the heck!!!!!
« Reply #6 on: January 22, 2016, 01:49:09 AM »
It could be something about the way the cable collector is allowing (or not allowing) the cables themselves to not fully seat in the head unit sockets ...

You are doing very well eliminating possibilities ... 

Rickie

Offline TRX

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Re: What the heck!!!!!
« Reply #7 on: January 22, 2016, 01:54:03 AM »
Yea i racked my brain thinking of how to trouble shoot. I took the cable out of the plastic connector and connecetd the ss/ds ducer directly to the unit. I figured once i did that and restored the defaults that would wk... nope nothin.

Thank you very much for the replys. The 999 is going to be here Saturday.  If the 998 works then im sure its the unit. Ima give the 999 to my friend sunday to put on this boat

Offline TRX

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Re: What the heck!!!!!
« Reply #8 on: January 22, 2016, 02:01:38 AM »
To add the ds and ss work great. Its just the 2d. That includes the 2d from the ds/ss ducer as well when the y cable is by passed


My unit has yhe latest software. Would it be worth down grading then up grading again?

How does hb test their units. What makes them say that all is ok with my unit? Do they test it on the water?
« Last Edit: January 22, 2016, 02:15:38 AM by TRX »

Offline TRX

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Re: What the heck!!!!!
« Reply #9 on: January 22, 2016, 11:26:51 AM »
Ok, so I just talked to HB and pretty much advised them that they needed to go ahead and send me another shipping label because I would be shipping my unit back Monday, due to the Tech's repair notes( no issues found).

They advised that there was some confusion with my unit. The tech put the wrong repair code with my Unit. HB advised that there was a serious issue with my unit and they replaced it with a new one. She confirmed that with the serial numbers. The unit they are sending me has a new serial number.

I understand that people work their and EVERYONE makes mistakes. What Matters is HB ended up doing the right thing in the END with out really a fight.

Thanks Rickie for your help

Offline TRX

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Re: What the heck!!!!!
« Reply #10 on: January 23, 2016, 11:44:45 PM »
So i get my "new" replacement 999 in the mail today. I unbox this unit, plug it in, hit the power button and guess what? This piece of crap doesn't even turn on!!!!!!! We had a cold snap come through, even though my boat is kept in a climate controlled garage, I thought well maybe my batter got weak... Nope. I plugged in my 998c, and guess what? Came one using the 999's power cable.  I got 998' power cable (i was not using iy on the boat), and connected it directly to the battery.

I was thinking I would just eliminate the possibility that I was not getting a good connection.  The 998c turned on but the replacement 999 did not >:( 


Offline rnvinc

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Re: What the heck!!!!!
« Reply #11 on: January 23, 2016, 11:55:46 PM »
Dang TRX ... you're having a heck of a time here ...

I don't know what else to advise except to call HB ...

Be sure they see your video ...

Rickie
« Last Edit: January 23, 2016, 11:58:33 PM by rnvinc »

Offline TRX

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Re: What the heck!!!!!
« Reply #12 on: January 24, 2016, 12:32:42 AM »
Ima call em Monday AM


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