Author Topic: 1197C New Update 5.430 - problem Down Imaging  (Read 6093 times)

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Offline sss_floripa

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1197C New Update 5.430 - problem Down Imaging
« on: March 10, 2011, 10:18:22 PM »
Installed 5.430 update.
Problem Down Imaging: screen freezes and flash

Defect occurs in MODE SIMULATOR
Down Sensitivity AUTO
Screen 100% Down Imaging

Has anyone else who has installed the update had this issue? My 1197cx SI (manufactured in 2010/09/10).

Version 5.320 same defect.
Version 4.950 and it works perfectly Down Imaging.


Offline Humminbird_Greg

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Re: 1197C New Update 5.430 - problem Down Imaging
« Reply #1 on: March 11, 2011, 08:38:07 AM »
Humminbird Engineering is looking into this.  For now use manual settings until they can come out with a fix for this.

Greg Walters at Humminbird
gwalters@johnsonoutdoors.com

Offline sonar2000

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Re: 1197C New Update 5.430 - problem Down Imaging
« Reply #2 on: March 11, 2011, 10:17:02 AM »
Does humminbird write the code or is this outsourced..???
Chuck

Offline LMH Steel

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Re: 1197C New Update 5.430 - problem Down Imaging
« Reply #3 on: March 12, 2011, 05:21:02 AM »
I downloaded 5.430 on both of my 1197's and I had no issue, maybe you can reload the update and then re-install?

Offline sss_floripa

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Re: 1197C New Update 5.430 - problem Down Imaging
« Reply #4 on: March 21, 2011, 08:18:37 PM »
I restored default, reinstalled version 4.950, restored default, reload the update 5.430, restored default......... problem continues (Down Imaging: screen freezes and flash, Screen 100% Down Imaging).

Discover that sometimes the defect also occurs in normal mode and with any sensitivity setting.

I returned to version 4.950 and it works perfectly Down Imaging.
I will wait for new update out or sell my 1197c.

New reply from Humminbird Support. Answer unsolved.


----- Original Message -----
From: service@humminbird.com
To:
Sent: Monday, March 21, 2011 7:01 PM
Subject: RE: Contact Us


Dear Sir,

Thank you for contacting Humminbird. We appreciate your interest in our products.

To eliminate this problem we would suggest to take the DI sensitivity off of Auto and manually adjust it.
This should correct your problem.


If we can assist you further on this subject or any other Humminbird related questions please feel free email us again or contact our Customer Resource Center at 1-800-633-1468 to speak with a Customer Service Representative. Our hours are Monday thru Friday 8:00 a.m. to 4:30 p.m. and Wednesday 8:30 a.m. to 4:30 p.m.

Good Boating and Fishing!
Willette


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