Humminbird Side Imaging Forums
Side Imaging Forums => 898c SI => Topic started by: sfw1960 on August 04, 2014, 11:20:01 AM
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Greg, I read on another forum this was both a HDWE and S/W issue with the 800 KHz washout ~ and they had to send their unit in to get it fixed - can you elaborate on this when you get a few minutes please??
Thank you,
Robert
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Here's the detail posted on "that other forum."
"Quote Originally Posted by TundraDrummer
I spoke to Sharon Bates today. The 800khz issue on the 899 is both a software and a hardware issue that they can now fix. She is sending me a shipping label in the mail that will not expire before I intend to send my units in by the end of September. She told me turnaround is 3-5 days. Call the service number and ask for her by name. 1800 633-1468"
Sharon is in Humminbird customer service.....not sure if the other 99 series have the same fix.
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Hello,
I have been having the same problem with my 899 and 800khs since installing it and am new with it so thought settings could be wrong. Is this common problem?
Thank you Eric
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I think every 899 has this problem
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It does indeed - you can call HB customer service, the machines now have a fix available - but it requires a hardware modification - so you would need to return the unit.
I spoke with Deborah today, but Sharon, Willette or any of the other CRC folks can probably assist you with the remedy.
My very own 899ci HD SI will be on it's way to Eufaula, AL, tomorrow. ;D ;)
Actually Bob, all of the "core" 2014 SI units 899/999 and 1199 exhibit this issue.
A fix has been being worked on for some time - I have been waiting patiently since I 1st learned of it.
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Hey yall, just got off the phone with humminbird and the nice lady told me it was a software issue only. They're still working on the fix but she couldn't give me a time frame.
Has anyone got their unit back and tested?
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Mine is down there right now - and I was told it was NOT just software (hardware) from someone higher up....SO............................................................
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Danny2072,
Denise, as well as Matt at Humminbird Crc have told me to send unit back for hardware issues. I sent the unit back last Friday and don't expect it back until next week, they gave me the information to ship too. After emailing them they have said the same as others here. I use the unit for trolling and hope to be able to see fish sitting off the bottom better, you could see it with 455khz.
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Well that's odd, does it matter who I talk to there? Shouldn't all of the customer service people know of existing problems, especially if it involves all of the 99 models?
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They JUST got a working fix this past week, from what I understand - call C/S & ask for Deborah or Sharon.
I was one of the 1st to hear of it - and was patiently waiting, since I knew of this issue quite a while ago!
It takes a bit for a company that big to pass notes down to the CRC folks, especially when it's brand new................
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Thanks, I just got my 1199 last month and I just ordered my 899 today. I'll be sure to ask for the two you mentioned
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Both machines (all 2014 SI "core" units 8/9/1199) are affected Danny. ;)
They'll fix you up!
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Well I'm gonna wait until I go back to work and I'll have my wife mail them. That'll give humminbird a whole month to get them straight before I get back ;D
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Just mailed my 899 off. Should have it back by next Friday......hate fishing without it.
Regards
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Do we call the same number for the fix in Canada?
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That is what I would do.
If they do not know about it yet it is because the fix was finally approved just this last week and there may have not been an official communication to the International Service Centers about it yet. If so, ask them to check into it.
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Thanks Greg
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Well that's odd, does it matter who I talk to there? Shouldn't all of the customer service people know of existing problems, especially if it involves all of the 99 models?
Danny2072,
The Customer Resource Center Rep you spoke with on Monday did not know about this as they were on vacation when the CRC folks had their meeting. They know about it now though and this will probably be covered again in the meeting tomorrow morning so everyone is reminded of it. Sorry about the inaccurate information but new things like this sometimes trip us up (I just can’t believe they allow anyone to have vacation! LOL!).
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I live in sweden, but I ordered from usa, I guess i have to ship it to usa then ?
Does the fix inprove only the 800khz or something more ?
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You can check with your local dealer but I don’t know if they would handle it or not seeing as it is a domestic model unit. So you may have to end up sending it into us here in Eufaula, Alabama, U.S.A.
This is only for the 800kHz sonar issue.
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Received my 899 back from Humminbird today. I have not had it out on the water yet and do not have any recordings to use but in simulator mode I still have wash out. But I need to get it on the water to see it live.
Regards
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Same here, I had to turn down sensitivity to around 2or3. I'm going to test it out tomorrow.
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Got the unit out on the water today in the kayak. I'm pretty impressed with how it is working now. I am in process of moving but took a few hours today to check it out. Couldn't wait to see what I had been missing.
Regards
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Alpha,
You're running on an HDSI XDCR??
I tried mine last W/E - while it's better than it was I have to dump my sensitivity WAAAAAYYYYY down to get anything decent.
IMO you shouldn't have such a MONSTER spread of sensitivity & contrast in difference (455 to 800) to see something without a giant wash out.
I would really like to know what was done, since the R/O description left much to be desired.
My keypad is also poorly lit on the LH side and I am going to have to send images in to compare to my other two machines to get my point across I guess. I fish cold season walleyes at night a LOT - and having the keypad like that is unacceptable IMO - I had returned a defective 898 prior to getting the 899 and it also had no issue with the keypad lighting - uniform, nice and bright. >:(
As for the 800 KHz, I will be contacting C/S when I get some ample time to voice my concerns - the machine must have been on the bench MINUTES since the hour meter had not changed at all from when I shipped it out.
Can the rest be fixed with newer software???
I have the same version (v7.02) as when I sent it down....
Frustrating for a unit that expensive. :(
I know Greg's off Friday - but he's always been very helpful - I hope he has some good advice as I may not even get the boat out this W/E unless I'm lucky.....
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My software stayed at 7.020 also. But I ran the unit all over a small TWRA Lake today with the si set to 800 kHz with sens and contrast set to default...10....the unit worked great. This lake is pretty much a featureless bottom. Here is an image I snapped today. I did not have enough time to play with it too much so just paddled around with the default settings. The wash out is now gone.
Regards
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NOT mine!!!!
That the Hi Def or Compact???
Looks good though - I can't even come close to that on 800KHz ! WOW.
You're killin' me here.............. :(
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NOT mine!!!!
That the Hi Def or Compact???
Looks good though - I can't even come close to that on 800KHz ! WOW.
You're killin' me here.............. :(
Yep...thats the Hi Def. Since March I had been thinking I wasted my money on the transducer exchange as it was always washed out. I do a lot of Gill fishing and the 455 kHz works great finding beds....but now I need to go back to my saved beds and see how they look with the 800 kHz.
Regards
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is anyone able to photo photo showing this washout issue? First I've heard of this issue.
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If I am able to get out this weekend, I will try to post shots.
Plan on mailing some to HB at some point.....
All 2014 SI "Core" units are affected from what I was told.
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sounds like they still have some work to do. I will just keep using the 455hz until more folks have good results.
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Yep...thats the Hi Def. Since March I had been thinking I wasted my money on the transducer exchange as it was always washed out. I do a lot of Gill fishing and the 455 kHz works great finding beds....but now I need to go back to my saved beds and see how they look with the 800 kHz.
Regards
What color palette was that Amber1 or 2??
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What color palette was that Amber1 or 2??
Amber 1.
Regards
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Well I messed with mine again today - and I had my network settings goofed up last weekend, better results today - but not as nice looking as your shot.
:)
I tried Amber1 & Blue today and the wash didn't seem so bad - but I guess when you set stuff up correctly it helps...
:-[
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I have some snapshots here at 800khz. I did have to turn down both sensitivity and contrast because the default was still blown out. in the last picture you can see where I switched fro 4565khz to 800khz. These were taken after the hardware update and software version 7.020. Also, I'm using the HDSI transducer.
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I have some snapshots here at 800khz. I did have to turn down both sensitivity and contrast because the default was still blown out. in the last picture you can see where I switched fro 4565khz to 800khz. These were taken after the hardware update and software version 7.020. Also, I'm using the HDSI transducer.
I am shocked at the settings you have to use after the fix. That is the way mine was before sending it in. The few hours I had mine in the water and played with the adjustments I was really impressed with the fix. I was amazed at the images I was getting with default settings.......10 sensitivity and 10 contrast. I was thinking that after the fix they left me plenty of room to dial in the best image. I finished up moving today and the first day with not too much wind I will be back on the water and am really pumped to go looking with the 800 kHz mode. Want to scan over some of the over 50 bluegill beds I have marked and see just how much difference there is compared to the 455 kHz images I have of them....since the 800 kHz only uses an 130 degree beam I am curious how much closer I will have to be to see some of the beds...if any. Most of the beds are 6 to 9 feet of water and I usually keep my si range at 65 feet. Be interesting to see difference.
Regards
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Thanks for the reply Alphahawk, I agree with you and concerned as to why there our units are different. What is your software version, they updated mine to 7.020. Also, I'm concerned about the dark edges of the images. Lastly, when you received your unit back what did it say on the return order slip? On mine there was no mention of adding the new hardware fix. I'm looking forward to seeing your images. Thanks.
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My unit has the 7.020 software...which I had updated myself back when it was released. There was a note in the box just stating my unit had been repaired and I should check it out as soon as possible to make sure it was in working order. They did not go into detail as to what they did.
Regards
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Your profile says 6.3 lol
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Your profile says 6.3 lol
Changed....thanks.
Regards
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Hennessyt, try to switch to 800 KHz Hi Def XDCR, do a reset defaults & then shut down, restart completely & see if you see any difference.
Also if you have any others networked to it - make sure you have the 899 selected as the ADV. XDCR setting.
HTH!
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I would be willing to bet that the 1197....a unit 2 generations older unit has better 2D and SI than the 1199......Something wrong with that picture. :(
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Greg, Is Humminbird going to contact all registered 99 owners and inform them of the units issues and provide instructions for returning them for repair or is it up to the individual owner to contact Humminbird if they are aware of the 800KHz issue?
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Hennessyt, try to switch to 800 KHz Hi Def XDCR, do a reset defaults & then shut down, restart completely & see if you see any difference.
Also if you have any others networked to it - make sure you have the 899 selected as the ADV. XDCR setting.
HTH!
Sfw1960 thanks, I'll give that a shot. I won't be able to get on the water for a week though.
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Greg, Is Humminbird going to contact all registered 99 owners and inform them of the units issues and provide instructions for returning them for repair or is it up to the individual owner to contact Humminbird if they are aware of the 800KHz issue?
And having recently purchased a 899SI, I wonder how I check if my unit is affected? Is this issue before a certain manufacture date/serial number?
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If you have the Hi Def xdcr - switch over to 800 KHz and your screen will wash out. :P
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+1 to what Robert said.
The 899 units were not shipped out with the 800kHz capable Hi-Def transducers. So unless someone is using one of the Hi-Def transducers, they will never experience the problem to begin with.
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Greg, Is Humminbird going to contact all registered 99 owners and inform them of the units issues and provide instructions for returning them for repair or is it up to the individual owner to contact Humminbird if they are aware of the 800KHz issue?
I don't know RuffWood.
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Actually Deborah contacted me B/C she saw my setup (899/HDSI and was waiting for a fix) & my real name (Robert A. Snarski) on another forum Greg - as far as going thru the HB Select data base Ruff & running everyone down, that would be a huge under taking. I doubt that may happen.
HAPPY FRIDAY Greg! ;)
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Doesn't seem like it would be hard for them to send out notifications to Humminbird Select Customers if they wanted to. Should be no different that other notifications sent out by them. All that is needed is a list of units that have the issue and instructions for the return and repair sent to all Humminbird Select customers. If you don't own one of the units listed in the notification then it does not apply to you. Should be no need to for Humminbird to individually look up the owners of effected units. Seems pretty simple to me.
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Actually Deborah contacted me B/C she saw my setup (899/HDSI and was waiting for a fix) & my real name (Robert A. Snarski) on another forum Greg - as far as going thru the HB Select data base Ruff & running everyone down, that would be a huge under taking. I doubt that may happen.
HAPPY FRIDAY Greg! ;)
When you get your unit back after the repair and have time to test it out please post the results here. Some before and after screen shots wold be nice if it is not to much trouble.
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Have had unit back for almost 2 weeks, did NOT get the same results Alphahawk has going, NOT satisfied I contacted them last week and I am waiting to hear back - and I told the CSR I would be patient.
I also said the keypad wasn't lit well on the left & the tech said all LEDs were lit, yet it's nothing like my 798,998 or an 898 I returned to vendor B/C it was defective ~ which is how I ended up with the 899.
I think I may be offered an exchange unit - but if it's going to be poorly lit and a crap shoot on the 800KHz - well - I guess it's wait & see right now.
SORRY ~ I don't have before & after shots as I usually am running 3 units - I would network the 899 off the 998 as master & view it's transceiver output plus I use 455Khz a great deal of the time.
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Have had unit back for almost 2 weeks, did NOT get the same results Alphahawk has going, NOT satisfied I contacted them last week and I am waiting to hear back - and I told the CSR I would be patient.
I also said the keypad wasn't lit well on the left & the tech said all LEDs were lit, yet it's nothing like my 798,998 or an 898 I returned to vendor B/C it was defective ~ which is how I ended up with the 899.
I think I may be offered an exchange unit - but if it's going to be poorly lit and a crap shoot on the 800KHz - well - I guess it's wait & see right now.
SORRY ~ I don't have before & after shots as I usually am running 3 units - I would network the 899 off the 998 as master & view it's transceiver output plus I use 455Khz a great deal of the time.
Sorry to hear that. Hope they get it right for you.
Regards
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Just got my 899 SI installed with an HD xdcr. I was not expecting to have the washout issue since it has been a known problem. I assumed a unit bought from humminbird would include the fix but I was wrong. Any word on if this is definitely a software and hardware issue? I think it is pretty bad I'm in to this system $1100 bucks and I have to send it back due to a known problem already. This is my first humminbird purchase and not impressed so far.
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Call & ask for Sharon , Willette or Deborah in C/S - they should take good care of you if you are not ornery....
I have faith they will try to iron out my issues - I knew up front there was a bug, and it's a hardware fix....
Plus if you DON'T have v7.02 you better get it....
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UPDATE:
I still forgot to take screen shots - but after doing a reset, setting up the right transducer (I was networked to another than the connected one) and I did end up having another sent to me - I ended up keeping the one I have as the keypad is lit up mostly on the right side & have found all the new core units to have had the key lights cut back to save costs.
A ran my 800 KHz last Friday with fair results, but didn't see anything worth a snapshot. I also had trouble booting the unit until I removed the cards. I will have to try a reset and hope that fixes it - but if I have my LakeMaster MI card in the left slot - it won't boot and I have had problems with a 16GB Samsung card in the left slot & the machine locking up on boot.
I am going to format the NAV directories, put another blank card in and hope the map card will work in either side.
Almost 9 yrs. of great HB machines & this one's giving me fits!
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When you get your unit back after the repair and have time to test it out please post the results here. Some before and after screen shots wold be nice if it is not to much trouble.
sfw1960, have you had time to test your unit since you got it repaired? Any results good or bad?
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Yes I have, one thing I have discovered with the newer machines (and the newer software, like on my 998 v 7.09) I find it a bit more critical to get things dialed in.
SI machines were never quite "set it, and forget it" IMO anyways.
I have v 7.02 on my 899 and I may ask Greg for a copy of (6.89?) the original installed software to compare on that since I'm pretty sure the 2D was a bit better looking on that and I don't have an i-Pilot Link yet.
The 800KHz fix looks best in Amber1 or Blue where I was using Amber2 before which is quite "hot" compared to those.
I do like the SI better on the newer 7.xx firmware though - but I would like to do more comparison to see what it looks like.
I didn't take many screen shots, fish distract me!
I think, (not sure) I took these in 800 KHz but I was after walleyes in a windstorm....LOL
I would say go ahead; call and ask to send it in for the "800 KHz Repair" if you have an HDSI XDCR.
Keep in mind the 800 KHz is considerably narrower beam coverage, but the washout is pretty much gone after I did a reset & started the setup "new".
Is it "perfect" ? No - but I know of no computers that are - it is much better than it was though.
I use 455 KHz a great majority of the time, and 800 KHz only when I am trying to image the best detail I can.
I'm unhappy the 899 doesn't have as many LEDs in the key pad as the previous generation, but I guess that comes with price cuts - I fish a lot at night so that's about the only complaint I can say bugs me about the 899.
I did find a bug while in split screen GPS/GPS ~ if you are switching which side of the screen is in use and zoom in and out pretty fast, the machine will suddenly display "shutting down" - but I can replicate that behavior on my 998 also as well as having seen it on another 899.
I just keep the LH GPS screen range around .5 to .25mi. and then do any zooming in/out on the RH side and it seems OK.
Wife just had a major back surgery so I am kinda "stuck" at home caring for her - and next time I get out I will try to change to Amber1 (not 2 like shown) and run the 899 @ 800KHz so I can post images... but I am sure it will be at least a month from the way things are going ...... :(
HTH,
Robert
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What is the structure in that 1st image Robert ...??
Rickie
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Rickie, I bet you never heard this one before:
"I have no idea!"
LOL!!!
I saw it, so I snapped it. It might be irrigation lines & a big old pump, but I am only guessing.... I wasn't going swimming for a look either!
I have an AquaVu - I'll be derned if I ever bring it along to verify though.... ::)
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Rickie, I bet you never heard this one before:
"I have no idea!"
LOL!!!
I saw it, so I snapped it. It might be irrigation lines & a big old pump, but I am only guessing.... I wasn't going swimming for a look either!
I have an AquaVu - I'll be derned if I ever bring it along to verify though.... ::)
I'm guessing another UFO ... with tentacles...:)
Rickie
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That's undewater AQUATIC UFO... with tentacles!! LOL!!! >:D
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Yes I have, one thing I have discovered with the newer machines (and the newer software, like on my 998 v 7.09) I find it a bit more critical to get things dialed in.
SI machines were never quite "set it, and forget it" IMO anyways.
I have v 7.02 on my 899 and I may ask Greg for a copy of (6.89?) the original installed software to compare on that since I'm pretty sure the 2D was a bit better looking on that and I don't have an i-Pilot Link yet.
The 800KHz fix looks best in Amber1 or Blue where I was using Amber2 before which is quite "hot" compared to those.
I do like the SI better on the newer 7.xx firmware though - but I would like to do more comparison to see what it looks like.
I didn't take many screen shots, fish distract me!
I think, (not sure) I took these in 800 KHz but I was after walleyes in a windstorm....LOL
I would say go ahead; call and ask to send it in for the "800 KHz Repair" if you have an HDSI XDCR.
Keep in mind the 800 KHz is considerably narrower beam coverage, but the washout is pretty much gone after I did a reset & started the setup "new".
Is it "perfect" ? No - but I know of no computers that are - it is much better than it was though.
I use 455 KHz a great majority of the time, and 800 KHz only when I am trying to image the best detail I can.
I'm unhappy the 899 doesn't have as many LEDs in the key pad as the previous generation, but I guess that comes with price cuts - I fish a lot at night so that's about the only complaint I can say bugs me about the 899.
I did find a bug while in split screen GPS/GPS ~ if you are switching which side of the screen is in use and zoom in and out pretty fast, the machine will suddenly display "shutting down" - but I can replicate that behavior on my 998 also as well as having seen it on another 899.
I just keep the LH GPS screen range around .5 to .25mi. and then do any zooming in/out on the RH side and it seems OK.
Wife just had a major back surgery so I am kinda "stuck" at home caring for her - and next time I get out I will try to change to Amber1 (not 2 like shown) and run the 899 @ 800KHz so I can post images... but I am sure it will be at least a month from the way things are going ...... :(
HTH,
Robert
Thanks so much for the detailed response to my question. You have been a great help. Sorry to hear about your wife's back surgery and hope she recovers soon. Have a great day.
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Glad I could help!
Dawn will get better - day by day, a slow long road ~ TY for the well wishes....
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I recently got my 899 unit back from repair. Only one short trial with it, but so far so good. I am pleased and relieved....so far. More testing needed. 800 KHz seems to working fine on both sides now.
This was my third or fourth return for the problem. See this thread below on this same subject. Lots of good technical information and lots of help from forum folks. Very educational.
http://forums.sideimagingsoft.com/index.php?topic=6898.msg41691#msg41691 (http://forums.sideimagingsoft.com/index.php?topic=6898.msg41691#msg41691)
[attach=1]
For whatever it's worth, I have attached the report that came back with the repair this time.
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Yeah - I was wondering with all the space on the paperwork for typing out the details, WHAT does this "jargon" MEAN??
I wish Greg would explain what they actually DID to the unit!
(Sonar-Imaging,27 - SI Right Incorrect/Missin, L, 200)
WTH does that mean in plain ENGLISH?? ;D
There's not even an option to "press one" LOL!!
>:D
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I think they replaced the thingamajig and positioned the dumaflochi for the right SI. >:D
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(Sonar-Imaging,27 - SI Right Incorrect/Missin, L, 200)
looks to me that there was either missing or corrupted software or firmware.
Glad to hear that it looks like they found your problem.
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I would have to check to be 100% but I would bet it means that the problem was with the L200 inductor which fixed the SI sonar problem (27 being a code that they use for it).
[EDIT: Yup, I was right!]
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ONCE AGAIN.....
Greg , YOU DA MAN!!!!!!!!!!
W00000000000000000 HHHHOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!
>:D
(http://i189.photobucket.com/albums/z289/sfw1960/Smilies/TipOfHat.jpg)
(http://i189.photobucket.com/albums/z289/sfw1960/Smilies/SFWavatar30836_1.gif)
TY Sir!
Robert