Humminbird Side Imaging Forums
Side Imaging Forums => 798c SI => Topic started by: DWilks on May 19, 2013, 10:51:01 AM
-
What HB 798 shows vs what Humviewer shows. Is this
a simple settings problem or is that trolling motor interference or what? This unit is useless on the water because I have to view what's under the boat back at
home with Humviewer......and then it's too far to cast to
the spot because I'm then 25 miles from it!!! Any help
or suggestions would greatly be appreciated!!!
-
Hi.. Try to make some adjustments whit sensitivity settings. Could you show us some more pics and in greytone. SI and sonar pics would probably show us something more, than just a singel DI pic. Anyway the pixels on your screen looks quite big ?
Kimi..
-
Tks for the suggestions, Kimi. Pixels is about all I see. I went back to all default settings and made adjustments and even
watched a video done by Doug Vahrenberg on UTube and tried the same adjustments he was using with not much change. It will be some time tomorrow before I can post more pics, but I will post each screen that's available and post.....thanks again. I hope to get back on the water within the next two weeks and record more.
-
some grey scale pics of mostly pixels! The DI seems to be useless
so far. I now have 35 hours on my 798 unit and only about 10 hours of that is on the water. The rest of the hours is powered up inside my house trying to figure out what's on the screen!!! I have now owned my unit for about 13 months! If I could see what Humviewer shows, the unit would be worth every dollar spent.
-
Almost looks like the data is being stretched??? chart speed vs boat speed??? just a wild guess
-
promapper, thanks for taking a stab at the problem. I tried to keep my chart speed the same as my boat speed but could not monitor that at all times. All I see is pixels and way too much of them. My pictures do not look like what most people have posted and I would be really satisfied if mine were close to what I've seen posted. I hope to get back out on the water soon and test some more and record.
It seems to me that I'm getting good signals from the transducer because Humviewer shows a lot of info but the unit itself mostly just shows pixels like I'm zoomed in on all the captures therefore it shows square pixels!..just my thoughts on what I see....Maybe someone has seen this problem and can identify what's causing it....hopefully :(
-
The Humviewer shows that the transducer and signal prosessing seems to work. But there is something wrong whit the picture quality on the screen.
I assume that you have correct voltage in your unit?
My advice! Take it back to your dealer. Hope you still got warranty time left!
Kimi
-
DWilks,
Try resetting your unit back to the factory settings and post a few more snapshots. Neither the 2D sonar nor the Si/Di sonar looks right to me. The sonar returns in the 2D sonar look way too strong and the left Si sonar looks very weak when compared to the right Si sonar (which will help make the Di sonar appear even weaker).
If possible; test your 798 unit on someone else’s boat that has a Humminbird Si unit (any model), If it’s a larger 800/900 or 1100 series Si model just take the connectors out and plug in the power and transducer by hand to test with. Testing their unit on your boat will help troubleshoot this too.
-
Greg, thanks for jumping in on this problem and giving an opinion on what you see! I did default back but I haven't made any 'new' recordings, just looking at the old ones. Also, if I knew someone with the same or other units, I would have already tried my unit on their boat....but I don't.
I have recordings dated June 8 2012, and they look the same as what I posted and that was the first time that I used the unit on the water. I either bought the unit in April or May of last year and had to return the original because of missing pixels! At present I'm going to try to get on the water this Friday and get more recordings and if and when, I will post the results. I will start with the default settings as you suggest and go from there. Thanks for your support in this forum. I'm aware that it's your time and you do it to help us....and because you can!
-
Got out a day earlier than anticipated and set unit to 'default' and tried to leave it there for these shots. They do look better than the earlier ones but would like others opinions on whether it looks like my 798 unit is working correctly or does it have a problem or not....or is it just the Rookie Operator? My warranty runs out this month and if it has problems, I need to get it in for service very soon! Thanks for looking and responding...
-
How bout it, Hbird_Greg....would you please comment on the last posted pictures and let me know if my unit really has a problem or is it me the operator!!!
-
One thing that you could try, is to keep a little bit higher cruisingspeed! Many of your pics are taken whit a speed of 0.2 mph. You are allmost staying still!
Try whit a speed of 3-5 knots.
Kimi...
-
Thanks, Kimi, been waiting days for a reply. Would you give an opinion on the quality of the snapshots. Do I have a bad
unit in your opinion or not. Most snapshots were taken with
only the trolling motor running because I didn't want the big motor to affect the testing!
-
I think the quality could be better. The pixels on DI and sonar images looks big!
The SI screenshots looks ok, the speed was something about 2,9 mph
As you can see in my screenshot, taken by 798ci, the pixels on the sonar and DI are smaller, ewen if the picture quality isn't the best.
Try again whit higher speed. I think there is still some hope! :)
To get good quality on your screenshot, you got to drive whit constant speed at 3-5 knots.
The boat has to move straight. The settings has to be moderate. And of course, good acoustic conditions in the water!
Kimi..
-
Thanks Kimi, the pixels all look like it's been zoomed in and won't come out of zoom. I ordered via phone and the dealer is many hundreds of miles away and also, my warranty runs out this month. That's why I was in a rush to get someone's opinion on the problem. Guess I'm stuck with what I have. Maybe Humminbird should also consider how many hours that a unit has been used. My total time on the water is about 15 hours and the other 20 hours have been at home viewing and testing and learning how to operate the unit.....Thanks again, Kimi
-
I ordered via phone and the dealer is many hundreds of miles away and also, my warranty runs out this month.
Maybe it would still be better to phone immediately to your dealer and explain the situation, and then send in your unit for a checkup?
Better to do that, than find out later that it should have been done earlier!
Kimi
-
DWilks,
My apology but I was on vacation Friday and Monday.
Some of the images look fine while others look blocky or like you turned the boat or sped up, so it is hard to say what is going on. Make sure that the images you post are from sonar data that has a constant boat speed and direction as well as menu settings. Overall the images look better. Looking at the 2D sonar data I would say that the backend of the transducer is too far down as most of the sonar targets are shown with a lower leading edge but higher trailing edge.
-
Thanks HB_Greg for posting again! I called HB tech support yesterday and the lady said that they go strictly by the Year to the date and my unit was 1 year and 7 days old so my unit is out of warranty. I'm not a professional fisherman and can not just get up and go to the lake and test my unit. Until I downloaded and used 'Humviewer', I didn't realize that my unit had so many problems.
My unit has now been on the water 6 times during a year. I understand that that's not Humminbird's fault and now I have what I have. I will go up one notch on the bracket and make some other adjustments to the settings as suggested by support and test when I can get to the lake.
The lady said that she had never heard of 'Humviewer'. I would think that HB's tech support, since HB has not released some kind of computer program to view the recordings, should introduce themselves to 'Humviewer'. I would rather put hours on my computer than hours on my Humminbird 798 viewing the recordings. I have about 12 to 15 hours on the water and about 20 hours viewing the unit on my computer for a total of 35 hours.
And once again, a big THANKS for your support of this forum and the help that you offer us users....and thanks Kimi and promapper for your inputs also.
-
Hummmm? Seven days over the warranty period? Really low hours on unit? What happened to HB's great service department that always goes "above and beyond" and does what is right for the customer? Disappointed I am!! Even though I have no bone in this dog fight I could see this situation happening to me. Good luck with your issue.
-
Thanks HB_Greg for posting again! I called HB tech support yesterday and the lady said that they go strictly by the Year to the date and my unit was 1 year and 7 days old so my unit is out of warranty. I'm not a professional fisherman and can not just get up and go to the lake and test my unit. Until I downloaded and used 'Humviewer', I didn't realize that my unit had so many problems.
My unit has now been on the water 6 times during a year. I understand that that's not Humminbird's fault and now I have what I have. I will go up one notch on the bracket and make some other adjustments to the settings as suggested by support and test when I can get to the lake.
The lady said that she had never heard of 'Humviewer'. I would think that HB's tech support, since HB has not released some kind of computer program to view the recordings, should introduce themselves to 'Humviewer'. I would rather put hours on my computer than hours on my Humminbird 798 viewing the recordings. I have about 12 to 15 hours on the water and about 20 hours viewing the unit on my computer for a total of 35 hours.
And once again, a big THANKS for your support of this forum and the help that you offer us users....and thanks Kimi and promapper for your inputs also.
DWilks do you still have proof of purchase or did tech support go by the serial number date? Usually we are more lenient on the warranty period.
-
HB_Greg, the first unit I received had dead pixels and I sent it back to BOE-Marine. They told me that they shipped it to HBird.
I received another unit on 5-21-2012 and that is the unit that I now have. Last week when I called HBird, Dawn said that there
was no record on her computer that the first unit arrived at HBird. But still, I received the second unit on 5-21-2012 and when I log on HBird site, that's what shows as the date. I have a chance to test the unit again either tomorrow or Wednesday on the water. Could you give me the settings that will affect the display quality the most. For some reason Dawn had me set my unit to SALT water instead of Fresh water
along with the rest at default with the exceptions of 50ft depth, and SI to only 50ft. Sorry, just saw your post. For some reason, your replies don't generate an email notice but others do!
-
I placed a 1 x 2 flat to the bottom of the boat to show it in relationship to the angle of the transducer. You suggested that I might need to raise the back of the transducer but when I do, it is more raised than when it was lower.....in other words, the notches in the transducer holder are a little bit too far apart. I will still try that though. Here are two pics to see placement. And a big Thanks for your help !!!
-
DWilks,
You will have to rotate those notched parts of the transducer to get a different angle. You may not remember them but they set the angle of the transducer. Don’t worry too much about the transducer angle just yet though as it would not cause the blurriness or large pixels you have posted images of.
There are many menus that will affect the sonar display quality. Instead I would reset the unit to the factory settings like you did before. Set the Si Range to 2 to 3X the water depth, the Chart Speed at 3 or 4 and run your boat at 3 to 4 mph but do so in a straight line to see if those images clear up any. Steady speed and steady course will make the best screen snapshots and will rule out some outside influences as far as the sonar goes.
-
Thanks HB_Greg! I do know, and thought that I implied that with my last post, all about the notches. I set the angle using an inclinometer which I used to use to set satellite dishes with.
I will post back after the trip either tomorrow or Wednesday.
Guessing that you didn't see anything wrong in the two views of the xducer mounting or you would have mentioned it.
-
No, the mounting looked good.
-
Yesterday's results: set to factory defaults with exceptions of SI=50 ft, Water type = Salt(later changed to Fresh and saw no difference). Kept chart speed to boat speed as much as possible. Recorded with and without main motor running. When main motor off, was using trolling motor.
Also kept boat in a straight line. HB_Greg, Pulled boat out of water and adjusted xducer one notch up(rear up more as you suggested) and saw some improvement in quality. Pics included:
-
one thing i have noticed on my 798 is if you want the GREAT images dont expect them when recording!
look at the same area with the recording option turned off and then compare ,
i bet u will see a dramatic improvement. at least seems to do this on mine....
i wonder if the processor in the 798 doesn't quite have enough speed while trying to do both...?
i will either record or look at display to see good images ..NOT able to do both at same time
ds
-
Some of your pix seem pixelated (but uniform pixelation) all the way thru the history showing on the display...
Some of your pix seem that a setting (or settings) was changed during the history view when the screenshot was taken...
For example...looking at the section of history under the "4" in the digital temp box....did you change a setting when this section was being processed and plotted at the right of the screen.... and then change it to something else ..and then allow then the display to scroll ...before taking this screenshot...??
(http://forums.sideimagingsoft.com/index.php?action=dlattach;topic=5704.0;attach=8444;image)
Rickie
-
rnvinc, I didn't make any changes while the unit was recording. I made changes after stopping recordings and then start another recording. The .png's posted are snapshots of the screen while playing back a recording.
@ dave steeg, you may be right about the speed of the processor, but I think HBird_Greg would have mentioned that.
-
Did you make any changes while during playback that would attribute to the first section of the image to be really pixelated and then then not as pixelated as indicated under the "4" in the digital readout box...
There is definately a change midstream history in some of your images...(sometimes more than one change in the history showing in the screenshot)...
I'm trying to determine if you made settings changes and then snapped the screenshot...or did the unit change on its own when the display changes from "very pixelated" to "not so pixelated"...
Rickie
-
rnvinc, I had to find the recording and where the shot was taken. Humviewer does indicate that that .dat file has errors and it could be at that particular time frame. Anyway, the error does not appear in the recording when I played it back again. What I did was play it back and use my camera to take a snapshot and you can see that it doesn't have the same look! Thanks for being so observant. I think that I had the playback in fast play mode and that might have caused the problem with that shot....or, I recorded the same spot more than once. Here's the original as recorded:
-
rnvinc, I didn't make any changes while the unit was recording. I made changes after stopping recordings and then start another recording. The .png's posted are snapshots of the screen while playing back a recording.
@ dave steeg, you may be right about the speed of the processor, but I think HBird_Greg would have mentioned that.
I would not discount that possibility DWilks. The image you posted showed much better looking sonar, so either the recording you made has errors in it that are affecting the unit or this si a more widespread problem with all of the 798 units. I do not have access to a 798ci HD Si unit 9with 6.610 software) and a boat, so I cannot test this myself.
I will mention that it looks like you have some sonar interference (the thin vertical lines) in that last image you posted. Are you running a second sonar unit at the same time?
It also looks like you may have raised the back end of the transducer upwards a wee bit too much but it is hard to tell without some nice long arches to look at.
-
rnvinc, I had to find the recording and where the shot was taken. Humviewer does indicate that that .dat file has errors and it could be at that particular time frame. Anyway, the error does not appear in the recording when I played it back again. What I did was play it back and use my camera to take a snapshot and you can see that it doesn't have the same look! Thanks for being so observant. I think that I had the playback in fast play mode and that might have caused the problem with that shot....or, I recorded the same spot more than once. Here's the original as recorded:
Ok this is making sense then as possible settings changes during playback...
Here is something you might do to help us get a good "feel" for what you are doing...
In your post #25 above...there seems to be several instances where the pixelation is changing mid history
Can you run the recording again...??
*Note the "Chart Speed" in the Xpress menu..
*Allow the display to fully scroll (without touching any settings)...
*Then press the 4way cursor to pause the playback...
*Take screenshots of each sonar view 2d/DI/SI ...while the playback is paused (going thru the "Views" should not change the playback from being paused....only hitting "Exit" will cancel the "Pause" command)..
*Do not hit "Exit" yet...
*Press "Menu" 1 time to bring the Xpress menu..
*Raise the "Chart Speed" 5 notches...
*Press "Exit" until playback restarts...
*Allow the screen to fully scroll with the new "Chart Speed" setting...
*Press the 4 way cursor to pause the playback..
*Take screenshots of each sonar view 2d/DI/SI ...while the playback is paused (going thru the "Views" should not change the playback from being paused....only hitting "Exit" will cancel the "Pause" command)..
*Post these screenshots of the 2d, DI, and SI views...and indicate in the post which set of images were taken at the original chart speed and which images were taken at the faster chart speed..
This will eliminate some variables (changing settings during playback) ...for us to diagnose together...
Rickie
-
HB_Greg and rnvinc, I am able to duplicate the problem that shows up on the 2d screen by playing back at the top speed that the 798 allows and it stretches out the pixels causing the pixelation for the 2d screen. Next, I will do as Rickie suggest and post the same shots in normal play mode for 2d, DI, and SI. Greg, it is possible that I had the console sonar, which is less than 2 feet from the HB798, running at the same time...I don't remember. It will take a few to get these posted. For my part of OHS, I didn't know that the HBird video playback changed the shape of the pixels for the different speeds...but sure looks like it does!!!....(OHS) <<< operator head space !
-
HB_Greg and rnvinc, I am able to duplicate the problem that shows up on the 2d screen by playing back at the top speed that the 798 allows and it stretches out the pixels causing the pixelation for the 2d screen. Next, I will do as Rickie suggest and post the same shots in normal play mode for 2d, DI, and SI. Greg, it is possible that I had the console sonar, which is less than 2 feet from the HB798, running at the same time...I don't remember. It will take a few to get these posted. For my part of OHS, I didn't know that the HBird video playback changed the shape of the pixels for the different speeds..but sure looks like it does!!!....(OHS) <<< operator head space !
This is what I want to determine...
I can understand changing the chart speed during playback would stretch the pixels out....(this has happened is some versions of software for my 1197)...
But increasing the "Playback Speed" should not ...
Can you perform the same set of test steps I posted in post #32 above but change the "plackback speed" instead of changing the "chart speed"...??
Rickie
-
Results are that the playback speed and of course the chart speed affects the resulting display or snapshot with the chart speed being having the greatest affects!!! I labeled the pics as what I changed and I will use 3 post as to keep them separate. Rickie, thanks for the suggestions and I have learned a lot from making just these two adjustments during playback! First set is Normal playback and chart speed of 4:
-
Next is Fast Playback and chart speed of 4
So only the playback speed is changed
-
Now for the killer....Fast Playback and Chart Speed of 9 !!!
-
Left out Normal Playback Chart Speed 9
-
meant one SI but posted 2 DI's
-
OK ...this gives us good comparison stuff with very few variables....yay...!!
Now...like I mentioned above...I have seen the pixel stretching of increasing the chart speed in a playback ...in some versions of software in my 1197..
I have not done enough recording at the newest software versions to replicate your finding of pixel stretching by just increasing the playback speed....(I do not recall this anomoly on any recording I have ever made...so this one is new to me)...
Both instances of pixel stretching (chart speed and playback speed) is a software deal ...probably in the newer versions...
What was the original software version that came on your unit...??
Can you reload your original version and perform the very same tests as above to determine if the original version also has these same effects on recording playback...??
2 things to consider here before testing with the original version (if its different from your current one)..
*changing the software version ...but playback of the same recording (recording made at new version) ...may or may not affect the playback....(check this first to determine if the issue is the playback software...)
*it may be necessary to also record at the original version if the issue is in the recording function of the new software...
Rickie
-
Oh...and by the way...
I think if you turn your chart speed down to about 1 or 2 on the recordings you already have...they may look even less pixelated...
This is not a fix...by any means...but merely an understanding of "what's happening" (pixel stretching during playback/probably software related)...vs...."what can we do about it" (lower chart speed/no fast-forward)...
and I agree with Greg...looks like the back end of the xducer is too high because you're only getting the "last half" of the fish arch in the 2d...)
Next...we have to determine if this pixel stretching is happening during "live view" (which I suspect it is)...or is it just an issue when playing back a recording...??
Rickie
-
I went back to the original software version of 6.250(installed on the unit when I received it).
In this first post of snapshots, I used HBird's Demo recording since they are way superior to what my unit records!....then I played the recording that I have been posting on and with the old 6.250 ver software.
-
Too late I figured it would be easier to post the same screen one after another to compare. But here's the new recording with the old software ver 6.250.
Also, due to work needed to be done, I won't be back on until Monday....Thanks for helping and the suggestions!!!
-
There are some real good replies for the OP to learn from. But I will make this as simple as possible.
My 798ci HDsi was doing exactly what the OP's unit is doing after I installed 6.610 & 6.640. There is NO COMPARISON to his snapshots and what mine were with 5.840. Mine rivaled the sharpness and somewhat better than my 898.
In short, my HB is now at Eufaula because it locked up on the 6.640 update. All of this "settings" talk is mumbo-jumbo. HB has a software problem & I am tired of being a field tester for HB.
I do hope that the OP's problem will be cleared up.
-
Thanks for posting Donnie G, but why didn't you just go back to the 5.840 software version? I think that I will try that and see what it looks like!!
Thanks for the heads up
-
I have the GRP external antenna which requires the 6.610 or 6.640
-
I see..thanks
-
Some of the problem might be the SD card.
Try moving recordings to folder on computer.
Then full format card fat32.
Move recordings back to card the same way they
came off. Now play recordings see if they smoother.
-
Using a new SanDisk SD card. I would think that my last several post of the snapshots would prove that most of the problems involve the software. Speeding up the playback should not in anyway stretch the recording. Look at my post of HB's Demo recordings and there's the proof.
-
DWilks, if they(HB) would just admit they have a problem.
-
I agree 100%, Donnie G! My unit has about 18 hours on the water, but the total time is 49 hours with the difference in house with me trying to prove where the problems are and I also agree that it's the software! I did try the ver5.840 software and my unit would lock up and had to remove power each time to recover. It wouldn't let me take screen shots or do much else....just locked up. Probably because that version came out before my unit was made. And the HB support person told me to switch to 'salt water' mode when I'm fishing in no more than 40 feet of Fresh water to fix the problem!
-
DWilks, this is my correspondence with HB::::
From HB::If you have questions or concerns about your service order, please reply to this email or call us at (800) 633-1468 and have your service order number available. Our business hours are Central Time 8:00 am to 4:30 pm on Monday, Tuesday, Thursday, Friday and 8:30 am to 4:30 pm on Wednesday.
My reply:I would like to give a Tech some additional info about my problem.:I gave them my name & phone number
From HB::Thank you for contacting Humminbird. We appreciate your support of our products. Please note you may call to Humminbird CRC at 1-800-633-1468 or you may email your information in reply regarding the additional information about the system. If we can assist you further on this subject or any other Humminbird related questions please feel free email us again or contact our Customer Resource Center at 1-800-633-1468 to speak with a Customer Service Representative. Our hours are Monday thru Friday 8:00 a.m. to 4:30 p.m. and Wednesday 8:30 a.m. to 4:30 p.m.
My reply::Jennifer, if the tech that is working on my unit is too busy to call me then he or she is too busy to hear what I have to say.
-
One last post to show the pixelation and stretching of the display of software version 6.610 and how version 6.250 shows and I even ran the chart speed to 10 for 6.250:
-
Donnie G., take my advise:
It is not going to help you in the slightest bit to get mad at, or smart with Humminbird
Customer Service folk. It's Spring time for alot of anglers, so most likely
this is the busiest time of year for Humminbird unit repair.
Depending on who is working on your unit, and how much you piss them off,
they could put your unit at the very back of the line and keep it there
indefinitely. This is just human nature for some people, and depending on how
nasty someone gets with them, it may be just the medicine the customer needs.
If I were you, I would be as pleasant as possible, and send them any
information you have, and then try and also relay this information by
telephone.
My reply::Jennifer, if the tech that is working on my unit is too busy to call me then he or she is too busy to hear what I have to say.
This initially sounds very clever.
But, has it gotten a fixed unit back to you, addressing every concern
you have?
-
ITGEEK, If this is the way they do business then I can accept it. If they, management, allow their Techs to do as you say then have a piss poor management team that needs to do a little more monitoring. I have contributed to HB with the purchase of 11 units. I have been pleased with all except this one. My issue & concern is that they will not admit that they have a problem. If HB would, I think most all of the folks having problems would accept the fact that they are working on the problem.
I have not seen on this site or 2 other sites where they admit that they have a problem. Is this too much to ask? We are in the dark as to whether they are working to correct it or not.
-
Would Lowrance or Furuno admit that they have a problem? NO.
If Humminbird knows of a software problem, they will no doubt, fix it.
And include documentation with the next update on what was fixed.
If they admit or don't admit to a problem, it is not going
to change the way to deal with customer service.
Get nasty with them, and they will get nasty with you.
Be nice to them, and they will be nice to you.
It's human nature.
-
Thanks for the advise. I will consider it. I'm just not use to dealing with a company that makes issues "non visible" :) like in the Views Tab.
Have a good day.
-
Donnie G:
Some people take problems with their units as something personal.
It is not personal.
Humminbird and it's employees do not conspire to sell faulty
products and take people's money.
You have an electronic device that isn't working correctly.
It could be hardware, software, wiring, or some type of defective
manufacturing. It could be one of twenty different things.
Humminbird is not out to get you or to cover up anything.
It's probably a company policy (for most companies), to not admit
to any problems at all with their products.
The good news is that your unit is being worked on by the people that built it.
The experts.
The people at Humminbird's Customer Service are paid to repair or replace
faulty units and to try to keep their customers happy.
You should help them in any way you can. Write up a detailed list of things
that you have found wrong with your unit, and send it to them.
Call them later and see if the tech that is working on your unit has your list.
That way, they can test for every concern on your list.
Help them to help you, and try and keep a positive outlook on things.
When you get your unit back, you should be a happy camper.
Good luck to you.
-
I appreciate your concern.
Have a good weekend.
-
I received an email from HB that my 798 had been shipped. The problem was diagnosed by the Tech as a"Software" problem and the Tech did a "Factory Reset"(NVR). I have no idea what NVR stands for but I don't have much hope that the pixilated images have been fixed. We shall see.
-
DWilks...I think we're fairly certain this is a software issue...(and not an issue with your unit)..
I'm sure you could start a correspondence with HB now that you have several screenshots to give them for diagnosing...this would be entirely your decision...
Now....will it speed things up on getting a future update to fix the issue ..??....I don't know...
What we can surely count on...is that HB will release new versions in the future...some will be good..some maybe not so good...(right or wrong notwithstanding...such is life in this marketplace...)
My OCD is best served by using the most stable version that still encorporates the features I need...so far ..for my 1197 that is version 6.310...
Then at the times that I absolutely need my AS GPS HS (for a certain method I may be using at that time)...I load the higher version to function the AS GPS HS...
Will HB ever release "perfect versions" for all situations and all units with all boat setups...I doubt it...
We make do...then experiment with new versions and hope they work...if they don't..oh well...I still have 6.310 that makes pretty images...
Rickie
-
DWilks...I think we're fairly certain this is a software issue...(and not an issue with your unit)..
I'm sure you could start a correspondence with HB now that you have several screenshots to give them for diagnosing...this would be entirely your decision...
Now....will it speed things up on getting a future update to fix the issue ..??....I don't know...
What we can surely count on...is that HB will release new versions in the future...some will be good..some maybe not so good...(right or wrong notwithstanding...such is life in this marketplace...)
My OCD is best served by using the most stable version that still encorporates the features I need...so far ..for my 1197 that is version 6.310...
Then at the times that I absolutely need my AS GPS HS (for a certain method I may be using at that time)...I load the higher version to function the AS GPS HS...
Will HB ever release "perfect versions" for all situations and all units with all boat setups...I doubt it...
We make do...then experiment with new versions and hope they work...if they don't..oh well...I still have 6.310 that makes pretty images...
Rickie
Rickie, I received my 50s Garmin and will use the NMEA out from it to work my GPS Speedometer. I guess I can do without the GRP which also requires the 6.610 and newer updates.. I hope I can then go back to 5.840 but I have heard that this may cause problems after using 6.610 or 6.640. I am sure HB will update my 798 to the latest software. I should have my unit back Wednesday.
Thanks for the help you have given me in the past.
-
Rickie, I received my 50s Garmin and will use the NMEA out from it to work my GPS Speedometer. I guess I can do without the GRP which also requires the 6.610 and newer updates.. I hope I can then go back to 5.840 but I have heard that this may cause problems after using 6.610 or 6.640. I am sure HB will update my 798 to the latest software. I should have my unit back Wednesday.
Thanks for the help you have given me in the past.
Don...just hang on to your AS GPS HS....(you might even mount it next to your other puck like I did..)
HB will eventually come out with another "stable" version that will incorporate the AS GPS HS...
Rickie
-
rnvinc..>>Rickie, and Donnie G, thanks to both of you for your help and comments. As my screen shots show, v6.250 does not stretch the pixels like v6.610 does during playback or during increased chart speed. So, for the time being, I will stick with v6.250 and hope that HB releases another version correcting this problem some time soon. As a suggestion to HB: under chart speed, have as a choice to automatically match chart speed to boat speed under 6 mph(or whatever mph top speed they think applies).
Tight lines and catch'em when you can.....beats working!
-
Well..we accomplished exactly what I had hoped...
1. To determine that the image issue is software related and not a problem with the unit...
2. And determine which version of the available versions would "play well" with your unit...
It would be nice if all versions worked...but it just ain't gonna happen...
Rickie
-
I have the same problems. Very pixelated, shows up better on Humviewer, and my downscan is basically worthless as it has less detail than 2D. Here is a photo of a 598 and my 798 side-by-side. What do I need to do to get an earlier version of the software? Or just send it in and ask for better performance?
-
Software versions are available in the software downloads section...
It is recommended to not revert back to an earlier version than what came on the unit...
http://forums.sideimagingsoft.com/index.php?action=downloads (http://forums.sideimagingsoft.com/index.php?action=downloads)
If you do not see the version you need...you can send Greg a direct email asking for the version you require...
Rickie