Topic: FYI Navionics card issue.

[backlashed]

On my first attempt to download updates to my new Navionics South card, I got this message, "sorry, your chip doesn't have enough free space"  I contacted their customer service, and this was their response.



Unfortunately, we have found an issue with the current HotMaps Platinum South cards. To resolve this issue, we will send you a replacement MSD/HMPT-S6 card at no charge. In the package, there will be a pre-paid self addressed envelope for you to send back the defective card.

 Please provide your mailing address, and shipping address (if different), as well as your contact phone number so we can process the exchange.

 Also, please provide the make and model of the GPS plotter that you are using.

 If you need any additional information, please do not hesitate to ask.

Kevin Blakey
Customer Service

It's always a pain to have problems with something new, but it's good to know they stand behind their product.

[Gimp]

I'm having the same issue with my navionics north card. I've emailed them twice so far and haven't heard anything back.

[Gimp]

Three Emails and still no reply.

[ITGEEK]

You need to take a more direct approach.
Call them.

[backlashed]

I emailed them to find out if the replacement had shipped, and receive a return phone call telling me Kevin Blakey was no longer with them, and some of his correspondences had been overlooked.  His name was Scott, sorry I didn't catch a last name. He offered to overnight it to me for the inconvenience. I would suggest calling.