Update on this issue for pyma6 and mike1957:
You need to call back into the Humminbird Customer Resource folks and speak to them about this again. If the person on the phone cannot help you, ask to speak to a Supervisor. You will need at least your activation key number and sale receipt.
I'm glad I read this and other posts about the AutoChart Program. I was going to buy this thing but now I'm going to hold onto my money.
If I come back in another six months and start seeing more positive posts regarding AutoCharts I'll reconsider buying it. Let Mikey Try it first and see if the Johnson Control/Humminbird/Lake Master Programmers can get this thing working and come up with a hard copy manual to show newbies how to get it working.
I have a lap top and a Desktop Computer and would enjoy putting it on both computers at the same time.
It's too bad that Dr Depth Sold out to Johnson Controls. They should have hired him to help them integrate the program into all the other wiz bang crap that Humminbird has going on right now. They market these things way too much and too soon before they are even ready to get them out the door. And then after they are out the door we the buyers find out that the software won't work until we get another update on our firmware for the older Humminbird Units like the 898 C SI unit that I purchased back around 2010.
I'd love to see this product work and work right out of the box. Yes it's complicated and it has to be able to work with all types of older and newer humminbird units as well as all the wiz bang getup that Humminbird has going on but if it won't work with my unit I don't need it. And if I can't figure out how to get it to work right then I don't need it.
Right now I'm about sick of trying to get computer things to work right. I spend way too much time trying to make my computer work and don't need more hassle trying to get a software program to work on all my different computers.
I can understand how it's hard to get this software to work right on so many different types of computers out there. That's a common problem that all software developers have these days with some many different types of computer being sold these days.
But $250 is a lot of money and if they can't even provide a well written manual then to heck with it. And if you buy this thing and then they won't help you get it on your computer then to heck with them too.
This story about you not being able to reinstall the program on your computer after it failed to run well on the computer is making me mad. And I really use to like the Humminbird Brand. I think that they are trying to do too much and have bitten off too much to chew and it's hurting their reputation.
AutoChart Pro is a great idea and it sounds great on paper but in reality it appears to not be working as marketed. I read that it's hard to get it working and there is little documentation. And I'm reading that Hummbird's customer support is clueless on how this works too. That's not good. I hope that it's not true but I'm not willing to take a chance right now on paying that much for a software program that promises the moon but can't deliver the rocket ship to get there.
Maybe if I read some more posts I'll learn more and I'll change my mind. But so far what I've had the time to read in here and other places is not good.
I'll be happy to change my mind if someone can give me some better news about AutoChart Pro.
Well I read the rest of this thread and found out that Humminbird_Greg did his magic and got this go going ok. Humminbird Greg is a good guy. I'm going to be doing a lot more research on the AutoChart before I consider buying it.