Author Topic: 798ci taking a long time update  (Read 1642 times)

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Offline craftjl60

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  • Unit(s): 788CI, 798C
798ci taking a long time update
« on: May 22, 2016, 03:06:36 PM »
I have a 798C and a 788CI. I am updating the software in both units. The 788CI updated in about less than 2 minutes. The 798CI has been updating with the blinking window for over a hour now. Is this normal or is it in some kind of loop. How long should it take to do the update?


Offline craftjl60

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Re: 798ci taking a long time update
« Reply #1 on: May 22, 2016, 04:30:32 PM »
After 2 hours of window blinking, I decided to stop the update. I push the on/off button and it when into ( some kind of mode) and after about 15 min. I power off the unit. Now its window comes up saying loading, then start beeping and has white line at the bottom and along the side. How can I reboot the unit??

Offline Bob B

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Re: 798ci taking a long time update
« Reply #2 on: May 22, 2016, 06:35:30 PM »
Well that length of time is no where near normal .....did you remove the SD card from the unit?

Are you absolutely sure you have pristine power to the unit?
**Looking for the one that makes it all worthwhile**

Offline craftjl60

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Re: 798ci taking a long time update
« Reply #3 on: May 22, 2016, 09:41:39 PM »
Yes, it has good power. Now when I power it up, it goes into some kind of diagnostic test page and will only come out by removing power from the unit. I have the update from the Humminbird  page for the 798ci SI.

Offline Bob B

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Re: 798ci taking a long time update
« Reply #4 on: May 22, 2016, 09:53:12 PM »
Better give customer service a call ..... just be aware that tomorrow is there busiest day.
**Looking for the one that makes it all worthwhile**

Offline craftjl60

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Re: 798ci taking a long time update
« Reply #5 on: May 23, 2016, 09:07:11 AM »
When I turn the unit on, it comes up in a window:
MATRIX SERIES BOOT
VERSION
4.300 JUL 21 2008

0. Keyboard Test
1. LCD Frame test
2. Color Panel Test
3 Tone Check Test
4. Backlight Test
6. A/D Check
9. Program
Z. Reset

Use Cursor (V/D)
  To Select
Press View (V)
  To Start
Press Exit (E)
  To Exit

I went through all the option, nothing fixes the unit.
Call Humminbird, They said the unit needed to be sent to them for repair and it would cost 247.97. WOW, I thought they would send me a reboot SD Card. Was I wrong! The 798C SI is next to my console and I use to get close to where I am going to fish. I use my 788CI on my trolling motor to control where I am going fish. I am retired and on a fixed income. I guess I am going have to wait to get 798C SI fixed.

Offline Beaulieu80

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Re: 798ci taking a long time update
« Reply #6 on: May 31, 2016, 05:06:44 AM »
You try to update a 798 unit with a MATRIX firmware?


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