Author Topic: Lost all my unit cartography features  (Read 1140 times)

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Offline Beaulieu80

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  • Joined: Apr 2014
  • location: Canada, Chicoutimi
  • Posts: 177
  • Unit(s): 798CXI HD SI COMBO
  • Software: 7.68
Lost all my unit cartography features
« on: June 09, 2015, 07:06:47 PM »
I have use my unit last year summer time. got the new update 7.6 for my international and today on my trip. I lost all my cartography menus and GPS etc....

i have rollback to previous software version.. nothing change. It's like I only have 2d and SI features now. thats it.

On the demo mode I can see all my features and play with it but not when I go fishing on the boat? any ideas?


Offline Bob B

  • Hero Member
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  • Joined: Oct 2010
  • location: Creve Coeur, Il
  • Posts: 1565
  • Unit(s): 1197c si, 1198c si
  • Software: 6.310, 6.490
Re: Lost all my unit cartography features
« Reply #1 on: June 09, 2015, 08:15:15 PM »
Sure sounds like it isn't seeing your GPS ...... If you are using the internal one, maybe try to connect an external to see if it works that way......You won't get any mapping or GPS screens if the GPS isn't connected.

You might also try resetting defaults and see if that helps.
**Looking for the one that makes it all worthwhile**

Offline Beaulieu80

  • Full Member
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  • Joined: Apr 2014
  • location: Canada, Chicoutimi
  • Posts: 177
  • Unit(s): 798CXI HD SI COMBO
  • Software: 7.68
Re: Lost all my unit GPS menus
« Reply #2 on: June 10, 2015, 03:43:07 PM »
i did a reset,

went back to my original software version 6.25 and nothing change.. i change it back to each version i had and nothing else either.

i don't have an external GPS.

any more idea?

Offline Bob B

  • Hero Member
  • *****
  • Joined: Oct 2010
  • location: Creve Coeur, Il
  • Posts: 1565
  • Unit(s): 1197c si, 1198c si
  • Software: 6.310, 6.490
Re: Lost all my unit cartography features
« Reply #3 on: June 10, 2015, 06:47:45 PM »
How old is the 798?  The only other thing I would suggest is to call customer service, but it sure seems like it is a problem with the unit since the GPS is internal.
If it is out of warranty, it would probably be cheaper to get an external GPS than get it fixed......That would be an opportunity to get a HS GPS. ;)

Maybe someone else will have some ideas.
**Looking for the one that makes it all worthwhile**

Offline Beaulieu80

  • Full Member
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  • Joined: Apr 2014
  • location: Canada, Chicoutimi
  • Posts: 177
  • Unit(s): 798CXI HD SI COMBO
  • Software: 7.68
Re: Lost all my unit cartography features
« Reply #4 on: June 11, 2015, 02:54:17 PM »
my HB warranty just got expire. I have it since april 5 2014.

im sending it to my nearest repair shop to get a full checkup and see how much it would cost me.

I have extended warranty with my VISA card and they just sent me papers to fill out to reclaim.


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