Author Topic: just fired up the 898c SI! (Read 9066 times)

fish225 · « **on:** October 29, 2011, 05:02:16 PM »

Just completed the install.

Fired up the unit for the first time, so far so good.
The "Total Time" reading is 15 hours (?)
Does this sound right?

Bought it new.

Roddy · « **Reply #1 on:** October 29, 2011, 09:11:50 PM »

fish, NEW?

15hour? Call HB! Something not right. Roddy

stillbear · « **Reply #2 on:** October 30, 2011, 04:18:26 PM »

Quote from: fish225 on October 29, 2011, 05:02:16 PM

Just completed the install.
Fired up the unit for the first time, so far so good.
The "Total Time" reading is 15 hours (?)
Does this sound right?

Bought it new.

Sounds like a refurbished unit. Gary

Double Digit · « **Reply #3 on:** October 30, 2011, 05:13:41 PM »

Yea i agree if you paid for a" new unit"I would get on the phone with who ever you bought it from...

stillbear · « **Reply #4 on:** October 30, 2011, 06:46:23 PM »

fish225 Where did you get it if you don't mind? That also could be a floor unit they wanted to unload. Gary

sonar2000 · « **Reply #5 on:** October 31, 2011, 11:20:35 AM »

I know they (HB) burn test the unit on the floor for about a day..... but I thought the time was reset...
Chuck

fish225 · « **Reply #6 on:** October 31, 2011, 07:06:57 PM »

well. for now I'll hold off on where I purchased my 898.

I spoke to the dude, he assured me all of his units were "new" ordered from Humminbird.
I can tell you the price I paid was for a "new" unit.
I'm hoping there is a good reason for the 15 hour time stamp on the "Total Time" option..

I have bigger problems, I'm seeing major issues powering up/down the unit.
I spoke to HB Customer support today and it's going in for repair.
I had the unit powered up for 30 minutes since out of the box.
I'm not a happy camper right now.
I can't begin to tell you how hard it was to come up with the cash to buy it.

Double Digit · « **Reply #7 on:** October 31, 2011, 10:40:06 PM »

fish225....I feel your pain these units are very expensive and to be so excited to get your new toy and have it be a bomb is a nightmare.I know first hand it happend to me.I also bought a 898 and when i got it i hooked it up to a battery hit the power button it turned on but i had no picture.I had to send it back and they sent me another one.When i got that one it worked good until i installed a new update and the whole thing just went crazy after the update nothing worked so i had to send it back again and told them i wanted my money back.They gave me my money back and i was so bumbed and done with humminbird 2 days later i seen a good sale on the 998 it was cheaper then the 898 so i ordered it.I got my 998 and have never had another problem and i couldn't be happier with the unit.So don't give up my friend when it all comes together for you you'll be so happy because these units are incredible so hang in there....jim

fish225 · « **Reply #8 on:** November 01, 2011, 01:06:56 PM »

DD,
Thanks for the kind words.
I'm trying to stay positive...
I was so excited to get my unit going, what a let down.
HB should have it in a couple of days.
I work with electronics everyday, so I can understand technical issues, now I know what my clients feel like!!!

ITGEEK · « **Reply #9 on:** November 01, 2011, 02:09:03 PM »

fish225:
I'll tell you a story about my new unit.
I bought a new 1197 from West Marine.
It was in a new box, and from the outside of the box, everything looked OK.
When I got it home and removed it, I noticed that the black plastic case had raised
bubbles on it. I thought to myself, that must be the way it was designed.
Maybe it would give a better grip to prevent from dropping it.

Then, it occured to me, WTF?
This thing had been subjected to intense heat.
The plastic had bubbled up all over the place.
I had bought a freaking unit with the measles. $:-\$

Maybe it was in a store window in direct sunlight for awhile.
I don't know.
Needless to say, I took it back the next day.

I've also had to send my unit in a couple of times for the screen blinking on and off
and for the screen going very dark.
It was a real pain to send it back, but sometimes electronics just malfunction.
Also, sometimes the quality control is lacking and bad units slip by.
I'm sure every manufacturer of sonars has these problems.
The key thing is how the company treats you after you buy.

Be patient.
I can assure you that Humminbird wants you to be a happy customer and
they will do the right thing for you.
You will be very happy, very soon.
I guarantee it.

I hope you have a lot of fun and catch some good fish with your unit.

fish225 · « **Reply #10 on:** November 03, 2011, 10:40:44 AM »

Update on 898c SI....

I spoke to HB customer service this morning, my unit had a bad keypad, should be shipped back tomorrow.....
I had mentioned in my letter to HB about the "Total Time" option and that it had a 15 hour time stamp, their response was that it was normal and part of the burn in period.

I'm looking forward to getting the install completed and chasing the elusive sac-a-lait (crappie).

I also asked the HB rep about a cover for the cable connector, for times when the 898 unit is not on my boat.
Right now all gold pins on the connector harness are exposed.
I'm in Louisiana and we have some serious humidity, and I had problems with the power and transducer cable pins corroding on the unit I took off my boat.

Are you guys doing anything to protect the cable harness assembly?
HB told me there were no accessories for that.

IT Geek,
That's a great story.
Finally buying my 898 was like freakin' Christmas in June!
I'm happy so far with how HB has addressed my issue.
I need to get it on my boat and use it.....

I work with Cisco routers, switches, access points, etc.... all day long, those fail too!

ITGEEK · « **Reply #11 on:** November 03, 2011, 12:47:21 PM »

I personally don't do anything to protect my connectors.
I never take my unit off the boat though.

I'm sure the connectors are pretty weatherproof.
Maybe you can spray them with some kind of electrical
contact protector.

Moose1am · « **Reply #12 on:** November 03, 2011, 06:53:33 PM »

Not sure if Di Electric Grease would work to protect them or just collect more dust or dirt but the grease might help protect the contacts.

Double Digit · « **Reply #13 on:** November 03, 2011, 08:26:40 PM »

fish225....Good to hear you will soon be in business...

...I never leave my unit on my boat only when I'm fishing.All my plugs have been exposed all summer long they still look brand new Ive never had an issue with them.Hope i didn't just doom myself with the old jinx....

....Anyway once you get your 898 and get a feel for what it can do and learn how to use it those crappie don't have a chance...

George · « **Reply #14 on:** November 04, 2011, 07:25:23 AM »

Once you get it sorted out, you will be happy with your purchase, HB's customer service is the best.

I am one of the lucky ones have not had a problem with the exception of noise which HB sent me a new transducer and a large choke to reduce the trolling motor noise.

I have almost 800 hours on my unit without any problems.

George

Humminbird_Greg · « **Reply #15 on:** November 08, 2011, 10:44:36 AM »

15 hours run time is from the burn-in that all the new units go through.

All of the connector pins and sockets are gold plated to reduce the chances of corrosion. The only time I have seen a problem with them is when a power cable was left ‘live’ and was submerged in water (the test boat I was using sunk!).

We’ll get you fixed up fish225.

sonar2000 · « **Reply #16 on:** November 08, 2011, 01:40:12 PM »

Greg, I thought on the tour you said you all reset the burn in time...
Chuck

Humminbird_Greg · « **Reply #17 on:** November 08, 2011, 02:33:27 PM »

It should have been Chuck but there are two possibilities as to why it was not reset: the first is that the software that controls this (in our test fixture, not the unit) somehow got turned off or that the unit was used in an audit by our Quality Techs which I did not think of earlier. I’m checking with one of test Engineers on the former.

sonar2000 · « **Reply #18 on:** November 08, 2011, 04:42:22 PM »

Thanks, I think the burn in time should be reset as most users will want quality but at the same time a unit that shows no prior usage.
Thanks for checking..
Chuck

Humminbird_Greg · « **Reply #19 on:** November 09, 2011, 04:36:33 PM »

Well I learned something Chuck: there was some unit test software issue that prevented the Total Hour clock from being reset on these units built prior to about June of this year. So that probably was the length of time that the unit was on burn-in.

sonar2000 · « **Reply #20 on:** November 09, 2011, 04:46:50 PM »

Kind of figured a glitch somewhere. I just remembered on the tour the comment of resetting the burn time so the customer had a "new" unit...
Chuck

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