Humminbird Side Imaging Forums

Side Imaging Forums => 898c SI => Topic started by: edwardpic on July 18, 2011, 10:48:38 AM

Title: 898c Power Button
Post by: edwardpic on July 18, 2011, 10:48:38 AM

Just sent my 898 to HB next day air for repair.....The power button is having problems with the shutdown...Ive heard its a known problem...Hope I get it back for the weekend!!! Will update when the unit comes back

Title: Re: 898c Power Button
Post by: sonar2000 on July 18, 2011, 11:46:23 AM

OK.  let us know.    The power buttons have been giving problems..
HB may want to look at the buttons and connectors the have chosen for their products...
Chuck

Title: Re: 898c Power Button
Post by: Helge23 on July 21, 2011, 09:42:31 AM

edwardpic -

How long did HB say it would take to get your unit back? I need to send in mine with the same issue and was wondering how long the turn around time is.

Thanks!

Title: Re: 898c Power Button
Post by: edwardpic on July 21, 2011, 10:59:48 AM

I sent the unit in Next Day Air Monday of this week....I received an email they received the unit and are repairung it....They did not provide an ETA as of today...I hope its back by the weekend, but if not I have the boat here to hook the TD up to my 1198, I share sonar and the TD is connected to the 898 plug....I'll post when it comes in, Im hopin today or tomorrow but that may be wishful thinking.

Title: Re: 898c Power Button
Post by: edwardpic on July 22, 2011, 12:19:41 PM

UPS came, no show on the unit.....guess I'm one unit down...Will have to connect the TD from the 898 plug to the 1198 so i can go fishin this weekend.....Kinda blows but what ya gonna do!!

Title: Re: 898c Power Button
Post by: edwardpic on July 28, 2011, 08:30:26 AM

My 898 should be here today, got a shipping confirmation from HB on Monday, I'll post when she's back installed and how the new power button is working....

Title: Re: 898c Power Button
Post by: Helge23 on July 28, 2011, 09:15:29 AM

I'm at a crossroads.....wondering if I should send my unit back from where I purchased it (digitaloasis.com) in exchange for a new one or send it back to HB for repair? My concern would be if I get a new one from D.O.com and it might have the same power button issue. I wonder if HB knows about the power button issue and it was cleared up after a certain build/date code?

Title: Re: 898c Power Button
Post by: edwardpic on July 28, 2011, 09:28:25 AM

Im not 100% sure, but, I have read on here that it was a known issue. Greg and HB have been awesome in doing the repair under warranty....If it was me I would send it to HB, if you get another from where you bought it it might have the same issues...JMO

Title: Re: 898c Power Button
Post by: Humminbird_Greg on July 28, 2011, 10:29:50 AM

We test all the buttons multiple times before packaging and shipping the units (this is a mandatory part of the computerized testing we do) yet a small percentage end up having this issue.  It does not appear to follow any lot or build date as far as I have been told.  I would send your unit back to the factory here at Humminbird.  Call the Customer Resource folks at 1-800-633-1468 to set this up.

Title: Re: 898c Power Button
Post by: ITGEEK on July 28, 2011, 10:42:37 AM

Have you guys tried holding the power button in for a few seconds?

Do this powering up or down.

It seems it takes a few seconds for the units to start up or turn off.

Title: Re: 898c Power Button
Post by: sonar2000 on July 28, 2011, 10:43:08 AM

It does seems that the power button is having some problems.
We see enough postings of trouble and repair to think the button may have some trouble.
Even though the factory tests are not showing a problem we the users do see a failure.
Hopefully HB can look into their supplier and question the problem.
Chuck

Title: Re: 898c Power Button
Post by: edwardpic on July 29, 2011, 12:25:42 PM

She is here!!! Got my unit back from Hb and installed her and messed with it a little, main thing was seeing if my networking still worked and it does...Although inside my shop its hard to get a signal (metal roof)...but all looks good so far....I had to reset all my settings that I liked (from memory lol) Only thing was the plastic handles with the threaded rod (hard to describe) that hold the unit to the mount were missing....no big deal I guess...I'll make somethin work for now....Also the actual 898 case when they put it back together all the small screws were not tight, you can pinch the unit and the two peices move...BUT all in all happy, the power button works awesome!!

Title: Re: 898c Power Button
Post by: sonar2000 on July 29, 2011, 12:40:53 PM

OK, Great.  Now to get on the water. 
 I would call HB and ask they send you the handles they forgot..
Chuck

Title: Re: 898c Power Button
Post by: edwardpic on July 29, 2011, 12:50:36 PM

I'll be Grouper fishing tomorrow morning bright n early.....Im having my office manager call n see if they can send those back to be....for now I have some that work off an older FF that I had.....

Title: Re: 898c Power Button
Post by: sonar2000 on July 29, 2011, 02:04:19 PM

Grouper?????? man send me a couple of side cuts......
What a great fish to catch and eat.
Hope the FF leads you to the big honey hole...
Posts some pictures of the catch....
Chuck

Title: Re: 898c Power Button
Post by: edwardpic on July 31, 2011, 07:29:18 PM

Heres one I got on a wreck today.....Too bad the season is closed and couldnt bring him home for dinner

Title: Re: 898c Power Button
Post by: sonar2000 on August 02, 2011, 01:03:41 PM

If you are far enough from shore then grill it on thbe boat....Oh well, I guess we are hijacking the original thread...
glad the unit is working now...
Chuck

Title: Re: 898c Power Button
Post by: edwardpic on August 02, 2011, 02:04:27 PM

True...good thing im the OP on this thread...lol