Author Topic: Onix SW Update Problem  (Read 160 times)

0 Members and 1 Guest are viewing this topic.

Offline TAKFishing

  • Newbie
  • *
  • Joined: Feb 2014
  • Posts: 6
Onix SW Update Problem
« on: March 27, 2018, 07:18:41 PM »
Trying to complete the 2.3 to 3.0 update process.  Unit was in normal mode.  Put the card in, unit prompted me to install 3.0, selected "yes" and watched the screen say "installing" for a couple minutes.  Came back about 30 mins later and I only have the grey screen with the hummingbird logo that gets displayed as part of the start up.  No progress bars, nothing.  Anyway, it appears to be hung up on the restart.  No idea why.  I was not watching the process so I don't know but assume it at some point displayed "SUCCESS" and then started the reboot, which is I'm assuming where it sits now.  It's been close to 2 hours as of this point since I started.  Any recommendations?  Should I power the unit down and try to restart it?  Or I can give HB a call in the morning assuming it is not going to come up online.  There are no accessories or other units on the network.  Thanks in advance for any guidance.


Offline rnvinc

  • Hero Member
  • *****
  • Joined: Nov 2009
  • location: Western KY
  • Posts: 3256
  • Unit(s): 1197c SI Combo, Onix 8ci SI Combo
  • Software: Dependent on whim
  • Accessories: AS GRHA, AS GPS HS, LowBird LSS 1 & 2
Re: Onix SW Update Problem
« Reply #1 on: March 27, 2018, 07:59:16 PM »
I do believe I would call HB before doing anything else  ...

1-800-633-1468

Rickie

Offline TAKFishing

  • Newbie
  • *
  • Joined: Feb 2014
  • Posts: 6
Re: Onix SW Update Problem
« Reply #2 on: March 28, 2018, 08:13:48 AM »
So to close the loop here, I called HB and they had me power the unit down and restart it.  We checked the version of the software install and everything was all good, version 3.0 was successfully installed.  There was no explanation as to why the unit did not successfully restart.


Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo

 

Related Topics

  Subject / Started by Replies Last post
2 Replies
1774 Views
Last post January 27, 2010, 11:04:26 AM
by RBROWN
2 Replies
905 Views
Last post August 09, 2014, 09:57:32 PM
by Rotus623
6 Replies
1778 Views
Last post July 09, 2015, 06:34:08 PM
by brisner
2 Replies
823 Views
Last post April 01, 2016, 04:29:19 PM
by RonnieB
2 Replies
768 Views
Last post April 21, 2016, 04:46:45 AM
by N9Phil
6 Replies
1309 Views
Last post May 05, 2016, 09:12:26 AM
by sienaazis
4 Replies
810 Views
Last post April 23, 2017, 06:29:30 PM
by Bob B
0 Replies
405 Views
Last post May 14, 2017, 08:36:36 PM
by newkid4si


SimplePortal 2.3.3 © 2008-2010, SimplePortal