Somehow, I was hoping for a response a little more useful than this:
Thank you for contacting Humminbird Customer Service.
We will be glad to service your unit at no charge if it is less than one year
from the date of purchase and you can provide us with a copy of your receipt,
a canceled check or credit card statement showing the purchase date of your
unit. If your unit came pre-installed on your new boat as standard equipment
then a copy of your bill of sale for the boat will be accepted.
If your unit has exceeded the one year warranty there will be a service charge
for the repair. The service charge of your model can be found on our website
by clicking on: Support/Contact Support/Service & Maintenance/Repair Fees or
by copying and pasting this link into your browser:
http://www.humminbird.com/support/FAQ.aspx?faqid=64 All service charges are in
US dollars. Physical damage is not covered under any warranties:
Manufacturer’s or Extended. If you are located in the US, the service
charge includes all parts, labor, return shipping back to you, and a
three-month warranty from the date of repair. The service charge also
includes all accessories such as your power cord, transducer, GPS receiver and
the temp-speed gauge if they are returned with the unit on the initial
service. Service turn around is five working days (does not include freight
times to or from the factory) and will be returned to you via Fed Ex Ground
(to a physical address) or US Postal Service (only if going to an APO or PO
Box). Fed Ex is our preferred carrier and can be traced after shipment so we
would prefer a physical address.
If you are located in Canada please copy and paste this link into your browser
for alternate instructions.
http://www.humminbird.com/support/FAQ.aspx?faqid=69If you are located outside of the US or Canada, please reply to this email
with your location as well as the dealer name and country of purchase for
additional instructions.
You may pay with a money order or credit card. If paying by credit card please
include the credit card number, expiration date and security code with this
information, along with your return address and a detailed description of the
defect taped to the front of your unit. The Service Department address is:
Humminbird Attn: Service Dept. 678 Humminbird Lane Eufaula, AL 36027
We sincerely apologize for any inconvenience related to the defect of your
unit. We want you back on the water as soon as possible. Please let us know if
we can assist you further.
Good Fishing and Boating!
Donji J. Strong